Footstools & More Reviews 

1,219
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the outstanding craftsmanship of the bespoke footstools, noting that the fabrics and materials used are exceptionally durable and luxurious. Buyers also deeply appreciate the attentive support team, who readily provide color samples and happily assist with precise custom sizing requests. Additionally, people frequently mention that orders arrive securely packaged and well within expected timeframes. Though some customers experienced minor drawbacks, mentioning that deliveries occasionally arrived a bit later than initially estimated. A few people also mentioned isolated component flaws, such as unexpected pulls in the fabric or poorly constructed legs.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the superb craftsmanship,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the craftsmanship is exceptionally well... See more

Delivery service

Clients share positive opinions on delivery service, noting that items arrive promptly within the expected... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful sales team and excellent... See more

Order

Users describe positive interactions with order, highlighting a slick online process, helpful guidance with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From requesting fabric samples to the footstool/table being delivered.. great service. 6 samples sent out no postage, emailed letting me know when approx time it would take to make. It arrived in b... See more

Rated 5 out of 5 stars

Absolutely perfect!!! Beautiful quality so so happy with my purchase from this company. Footstool come very protected on delivery and came quicker then expected!! Was emailed regarding delivery date... See more

Rated 5 out of 5 stars

From start to finish the process was very smooth. Fabric samples were sent very quickly enabling us to make our choice with confidence. It took around 6 weeks to arrive, exactly what was stated a... See more

Rated 5 out of 5 stars

This is the second time we’ve used Footstools and More and they are brilliant. Mark was really helpful when we placed the order in terms of getting the sizing of our ottoman just right. The communicat... See more


Company details

  1. Furniture Store
  2. also in
  3. Interior Designer

Information provided by various external sources

Footstools & More are a small family company based in Yorkshire. With a wealth of experience and knowledge, the family have enjoyed three generations in the furniture industry. Offering a large and varied range of products, available in standard and bespoke sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,219)

160 reviews in the last 12 months

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Rated 3 out of 5 stars

The wool fabric is lovely and the build…

The wool fabric is lovely and the build seems good but the ‘legs’ were of real poor quality hence only 3 stars. I’ve had to replace them as they were so bad.

Cushions were ok but pricey - not even feather stuffing!

November 6, 2025
Footstools & More logo

Reply from Footstools & More

Thanks for your review!

The legs were not the typical choice for the stool ordered but I don't agree with the 'bad' description. They look like the website image and are always well received, so a bit puzzled. We have access to hundreds of leg styles, which we could have happily swapped for you.

Re the cushions, they are 100% wool and I am in agreement - they are pricey! Our website does state 'fibre inners, feathers on request'.

Rated 5 out of 5 stars

excellent service

Very helpful, prompt service. I haven't actually opened my footstool from it's wrapping yet because we are still completing works but they handled everything, ordering fabric, delivery by helpful man on time

November 4, 2025
Rated 5 out of 5 stars

Excellent product and service

Communication was good from ordering samples, right through to quotation and delivery. Our bespoke size request was accommodated with only an additional pro rata cost, rather than an additional premium charged by most companies, if indeed they even contemplate such requests. We were kept informed all along the journey and the product itself when it arrived was exactly as expected. Excellent quality and a perfect addition to our room. Would definitely recommend.

November 2, 2025
Rated 5 out of 5 stars

An absolute breath of fresh air

Footstools and More are an absolute breath of fresh air. We’d spent ages searching for the perfectly sized footstool in the exact colour, fabric, and style we wanted, and as soon as we stumbled across their website we knew they were exactly the company we’d been looking for.

They’re an incredibly accommodating British family business, able to make a footstool to your exact requirements, and their workmanship is genuinely best-in-class. They even handled a late change to our order without any fuss and were happy to deliver to the Channel Islands, which just shows how flexible and customer-centric they are.

We’d recommend them in a heartbeat and only wish all businesses were like this!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

A laundry ottoman

I gave the dimensions and requirements to the company and they provided just what I wanted. I provided the material for the lid which matches my curtains. All specified, discussed and price agreed by e-mail. A quality product, the finish is flawless.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for bespoke coffee table/footstools

Our second footstool from Footstools and More.
Good choice of fabrics though we sent our own fabric for the first footstool to match our sofa.
Very considerate with the delivery as we were due to go on holiday the next day. The delivery driver arrived the evening before.

October 28, 2025
Rated 5 out of 5 stars

Gorgeous Footstool

Wide range of choice, colour and size of footstools. Prices not cheap but now I have my footstool I can appreciate the great quality that makes it good value for money.
Great customer service team who responded quickly to my query about when I could expect delivery. It was refreshing to be able to email a human being and get a swift response.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a bespoke version of the ottoman…

I had a bespoke version of the ottoman made, quality is exceptional along with the material, craftsmanship and response for my questions.
Although they are not the cheapest thing on the market, sometimes you get what you pay for and this is a classic example.

September 29, 2025
Rated 5 out of 5 stars

Superb piece of furniture

From requesting fabric samples to the footstool/table being delivered.. great service. 6 samples sent out no postage, emailed letting me know when approx time it would take to make. It arrived in before they said .
The quality is superb. Absolutely love it. Quality fabric, quality job
Would definitely order from this company again

October 23, 2025
Rated 5 out of 5 stars

Delighted with my new ottoman

I’m absolutely delighted with my new ottoman — it arrived so quickly and exceeded all my expectations! The team was incredibly helpful throughout the entire process, I couldn’t recommend them highly enough, a fantastic experience from start to finish!

October 21, 2025
Rated 4 out of 5 stars

Great service and quality product

Footstool arrived promptly and is really lovely. Unfortunately aspects of the design I ordered were missing but Footstools & More were very quick and willing to arrive at a solution which I was happy with. Great customer service and good quality product. Would recommend.

October 16, 2025
Rated 5 out of 5 stars

Quality finish and generous storage

The piped, deep storage ottoman arrived on schedule and exactly as requested. It is very well made with a high quality finish both inside and out. Fabric samples were sent promptly and communication was very straightforward throughout.

September 29, 2025

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