Fordies Reviews 115

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I sent a double order of brownies to my son to cheer him up at school as we weren’t going to see him for 3 weeks. He said they were the most AMAZING brownies he’s ever tasted especially the ‘Cookies &... See more

Rated 3 out of 5 stars

The flavours were lovely but by the time they reached me, the brownies were really dry. It ruined my first experience of Fordies and sadly I wouldn’t order them again.

Rated 5 out of 5 stars

Best brownies we’ve ever tasted! Absolutely delicious, come beautifully packed, keep very well (although they won’t last for very long as you’ll want to eat them all straight away), and excellent serv... See more

Rated 5 out of 5 stars

Delicious brownies as always. Have ordered several times and always been enjoyed by all. Great customer service. I ordered some brownies but then needed to change the address at the last minute but... See more

Company details

  1. Bakery

Information provided by various external sources

Handcrafted Gourmet Brownies delivered throughout the United Kingdom. Based in Surrey.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 3 out of 5 stars

Not for me

The flavours were lovely but by the time they reached me, the brownies were really dry. It ruined my first experience of Fordies and sadly I wouldn’t order them again.

November 30, 2022
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Rated 5 out of 5 stars

Outstanding!

What can I say apart from Fordies really do look after you, every step of the way my questions were answered in a timely manner. I placed a large order a month in advance and asked for it to be delivered on a specific day allowing a day each side, when the order didnt arrive, (due to unforeseen circumstances with the courier service, which to be honest is not Fordies's fault), there was no way of tracking my order. I got an email from Becky at Fordies to say they would personally hand deliver my order to me the next day at a specific time. I have to say I was sceptical thinking it was brush off, but to my ultimate surprise the doorbell rang right on time the next day with a very polite gentleman from Fordies holding my large order (I just wish I had taken his name). As for the brownies, they are absolutely delicious and taste as good as they smell.
I cannot thank the gang enough. This is well and truly what you call outstanding customer service.

October 25, 2022
Unprompted review
Rated 4 out of 5 stars

Lovely brownies let down by slow…

Lovely brownies let down by slow delivery but customer service sorted a replacement order quickly when I reported a problem to them. Seems from other reviews that their courier is letting them down but the brownies are delicious

October 13, 2022
Unprompted review
Rated 4 out of 5 stars

Great service

Initially very delayed delivery but sorted straight away with a fresh box next day delivery! So moist and flavoursome 😀

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Really pleased with the level of service from the team, went above and beyond what I would expect!

Also, really great brownies!

May 18, 2022
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Rated 4 out of 5 stars

Delicious brownies ordered for…

Delicious brownies ordered for valentines day for my husband. We had one each every night for 3 nights and they were perfectly moist and tasted amazing. Would definitely recommend! The only slight negative was that they weren't delivered until the evening of valentines day, despite the website saying "last chance to order in time for valentines day". I didn't have anything to give my husband when he gave me a gift on valentines morning. Also, the gift message was handwritten, which I think would have been nicer had it been typed.

February 24, 2022
Unprompted review
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Reply from Fordies

Hi Emma,

Thank you for your review and we're glad you enjoyed the brownies! We're sorry your order wasn't delivered until the evening on Valentine's Day. Unfortunately we have no control on what time couriers deliver to recipient addresses. We have also noted your recommendation of typed gift messages and are looking into this.

Thanks again for your kind review!

The Fordies Team

Rated 5 out of 5 stars

Delicious brownies as always

Delicious brownies as always. Have ordered several times and always been enjoyed by all. Great customer service. I ordered some brownies but then needed to change the address at the last minute but by then was too late - was surprised with complimentary delivery at home which was really kind and unexpected. Thank you very much

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect gift!

Sent to a friend as a bday gift surprise! She loved them!! Very yummy! Thank you.

February 17, 2022
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Rated 1 out of 5 stars

Left near bin for days.

Sent as gift to pregnant friend who had recently lost her father. Brownies left outside near her bin for days with no note left. Contacted fordies who told me to contact postage service. I feel Fordies should have taken responsibility and contactwd the postage service! Fordies told me brownies still okay to eat. My friend didn’t fancy eating the brownie that had been near her bin for days. Waste of my money.

February 15, 2022
Unprompted review
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Reply from Fordies

Hi Rose,

We're really sorry that you left such a poor review of our company and our services. We strive to offer the best service to our Fordies customers and we're disappointed to read that you felt our service didn't live up to your expectations.

We've looked into your query and can see that you received an email from the courier with confirmation of delivery as soon as it was delivered to your friend. We can also see that you contacted us the day after the brownies were delivered. We responded to your email in a timely manner and made efforts to rectify the situation, to which we received no response.

We can assure you that the service you felt you received is not what the majority of our customers experience. We're also sad that you felt leaving a poor public review was better than responding to our email.

The Fordies Team

Rated 1 out of 5 stars

Really poor quality

Brownies arrived rather hard and the blondies were so soft the batter seemed undercooked, I ended up binning them all as they were too bad to eat, really bad experience so hopefully this is not regular service

January 26, 2022
Unprompted review
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Reply from Fordies

Hi Ciara,

We’re so sorry to hear that you felt disappointed with your brownie order. We bake all brownies to order to ensure they are as fresh as possible upon delivery. I have taken a look at your order confirmation and can see that your brownies were baked and dispatched from our kitchen on 15th January and they were delivered on 17th January which is our usual estimated shipping time so the brownies would have been fresh and ready to eat. Please do contact us directly if you’d like to discuss anything further.

Apologies once again that you felt disappointed with your brownies.

Thanks,
The Fordies Team

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! So tasty and fresh and beautifully packaged. All around great product to buy for yourself or as a gift. You have a customer for life, thank you!

January 12, 2022
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Rated 5 out of 5 stars

THE best brownies ever

THE best brownies ever. Have ordered for ALL of my friends, no word of a lie, the cookies and cream vegan and gluten free ones are a go to! I even put the wrong name for a couple and just emailed fordies and they changed it for me before shipping! Amazing company, amazing service, they put the D in Delicious.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous brownies; fabulous customer service.

Fabulous brownies; great customer service. I purchased multiple boxes of brownies as gifts, including gluten free and gluten free vegan options. All were delicious, and the packaging was very clear for those with different dietary requirements. I would have no hesitation to buy from Fordies again.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fordies is fantastic

I've used Fordies on numerous occasions and I've even got my friends onto them as well. Such a great business to support. Reliable delivery, great quality bakes and service!

November 13, 2021
Unprompted review
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Rated 3 out of 5 stars

Great brownies but extremely late

I purchased these in place of a birthday cake for my mum. Unfortunately the order was picked up late and disappeared with Hermes. We finally received the brownies 11 days late. Which was frustrating but I must highlight that the brownies were absolutely delicious!! Due to the poor delivery I sadly wouldn't buy again. I received no discount or any extras as an apology from the company.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Brownies are delicious

Brownies are delicious!
Ordered a mystery box and received
Raspberry and white chocolate brownies, Orange brownies and Peanut butter brownies. Incredibly quick to dispatch and service was great! Thank you, will be ordering again soon!

October 31, 2021
Unprompted review
Rated 4 out of 5 stars

Salted Caramel and Peanut Butter brownies.

Ordering process was very easy and they were quick to respond to my questions via Instagram. I placed two orders (Salted Caramel and Peanut Butter)for birthday gifts. Brownies were well baked and presented however felt that you could not really taste the salted caramel. Asked for feedback from friend with the peanut butter and she said they were delish but could of done with more peanut butter.

Would order again but likely go for classic flavour.

August 29, 2021
Unprompted review

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