Order was perfect, no issues. The only issue is the unknown of; Is it in stock? When will it ship? When should I receive it? The tracking number was useless and never updated so I thought it was n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ForfPartsGiant quickly delivered parts to enable me to refurbish my 22-year-old Ford Econoline work van and have it back in service with minimal downtime. The mounting hole pattern on the bumper... See more
Company replied
the order process was fast, the order status was updated in a proficient manner. This is not the first time I've placed parts orders with Ford Parts Giant. Sometimes I feel much more comforted knowi... See more
Had a problem with car alarm randomly going off. Research pointed towards a faulty hood latch. I didn't want an aftermarket replacement. Your oem latch was an exact fit, price was good, and problem s... See more
Company replied
Company details
- #55 of 79 best companies in Auto Parts Store
Written by the company
FordPartsGiant has been selling Original Equipment Manufacturer Ford parts for over 20 years. We firmly believe in providing you with OEM Ford parts at the lowest possible prices. We have a highly skilled customer service team that takes extra effort to answer your calls and emails with the expertise you deserve.
Written by the company
Contact info
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returns are a nightmare
This company makes returning a product a nightmare. You literally have to ask them for permission to return a product, even if you never opened the box. They either overcharge you for a return label or you have to supply one yourself. Then you have to pay a 20% restock fee, which is absolutely ridiculous. Also, if you do not provide them tracking with the return, they will not issue a refund, even if they receive the item. The entire process took a month when it should’ve taken a week. When you talk to Customer Service on the phone and ask them to wait even a minute for you to locate tracking, they tell you that they cannot wait and that you have to call back. I will never buy from this company again and I recommend no one else does either.
July 7, 2026
Unprompted review
Reply from FordPartsGiant.com
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.
We appreciate your understanding and assistance.
Great shopping experience
Great shopping experience! Thank you for everything!
July 3, 2026
Unprompted review
Reply from FordPartsGiant.com
Hello Brian,
We appreciate you taking the time to share your experience. We’re happy to know you had a positive experience, FordPartsgiant is committed to provide genuine OEM parts at a competitive pricing. Thanks again for being part of our community.
Be careful picture might not be right
The box came out of the shipping package opened with the wrong part in it
Part in the box does not match the part #
But in good faith they issued an RMA
So I’m sure it will all get settled soon
Thumbs up!!
June 24, 2026
Unprompted review
Reply from FordPartsGiant.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
It's great to get a hard to find part…
It's great to get a hard to find part at a reasonable price - thank you.
June 18, 2026
Reply from FordPartsGiant.com
Hello Gene,
We appreciate you taking the time to share your experience. Providing competitive pricing on OEM parts is something we work hard to maintain. We’ll be here whenever you need OEM parts you can rely on! Thanks again Gene!
Your company was easy to deal with and…
Your company was easy to deal with and your prices are fantastic so much lower than Ford. I will business with your company again should I need
More replacement parts.
June 18, 2026
Reply from FordPartsGiant.com
Hi Jeff,
We’re happy to know you had a positive experience! Providing competitive pricing on OEM parts is something we work hard to maintain. We look forward to helping you again in the future! Thanks again Jeff for the positive review!
Cheap, accurate, easy, and quick.
June 18, 2026
Reply from FordPartsGiant.com
Hello Brad,
We appreciate you taking the time to share your experience. Happy to hear everything was delivered on time. We’ll be here whenever you need OEM parts you can rely on! Thanks again!
Great selection of OEM parts that fit
Great selection of OEM parts that fit. Peace of mind knowing that parts provided meet or exceed the performance of factory equipment. Fast shipping.
June 18, 2026
Reply from FordPartsGiant.com
Hi Deborah,
We appreciate you choosing us for your OEM parts needs! We work hard to ensure orders arrive accurately and efficiently. Hope to serve you again soon. Thanks again Deborah!
GREAT GREAT
June 18, 2026
Reply from FordPartsGiant.com
Hello,
We appreciate you taking the time to share your experience. We’re happy to know you had a positive experience. Hope to serve you again soon!
Good initial service, disappointing after service.
The website, price, and delivery were all great. The part may either be wrong or defective (seatbelt latch, have a 'seatbelt monitor' error message since installation). Haven't done troubleshooting yet. Might change the rating after figuring out the problem.
Update:
The response to my request for an RMA was unacceptable. I can't recommend this seller given the way they insist on handling this issue. Their remedy would require that I take the car to a shop for troubleshooting and get a mechanics report even after I've provided all the test info that a mechanic would or could. Would make the whole repair much more expensive than if I had a shop do it in the first place. What's the point? Very disappointing.
June 17, 2026
Reply from FordPartsGiant.com
Thank you for your feedback. We're sorry to hear you experienced an issue with your part. While defects can occasionally happen, we want our customers to be taken care of. That's why we provided the available warranty option to help resolve the situation as quickly as possible. Your feedback is essential for improving our services.
over price for shipping the part
over price for shipping the part that was ordered.
only a shipping envelope was needed, not a big box.
June 18, 2026
Reply from FordPartsGiant.com
Hello Ronald,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that. Thanks again and your feedback is essential for improving our services.
Cleared my service engine light
Received part in time, and installed the part, everything is working great. Excellent price...
June 18, 2026
Reply from FordPartsGiant.com
Hi Franklyn,
We’re happy to know you had a positive experience! Glad to hear shipping and packaging met expectations. We’ll be here whenever you need OEM parts you can rely on! Thanks again Franklyn!
Bought a map sensor nothing really just…
Bought a map sensor nothing really just wrong with the old one I pulled instantly got a wrench a check engine light and a barely idling 3 codes for manifold absolute pressure junk parts
June 18, 2026
Reply from FordPartsGiant.com
Thank you for your feedback. We're sorry to hear you experienced an issue with your part. While defects can occasionally happen, we want our customers to be taken care of. That's why we provided the available warranty option to help resolve the situation as quickly as possible. Your feedback is essential for improving our services.
Reply from FordPartsGiant.com
Hello Barry,
We appreciate you taking the time to share your experience. Providing reliable OEM parts is always our priority. We appreciate your support and future business! Thanks Barry!
right part good fit on time
June 18, 2026
Reply from FordPartsGiant.com
Hello Rudy,
Thanks for taking the time to leave a review. We focus on offering OEM parts with dependable fit and quality. We’ll be here whenever you need OEM parts you can rely on! Thanks again!
Reply from FordPartsGiant.com
Hello,
We truly appreciate your support. Providing competitive pricing on OEM parts is something we work hard to maintain. Looking forward to helping you with future OEM parts needs!
Reply from FordPartsGiant.com
Hello Stephen,
Thank you so much for your great review! We're thrilled to hear that you found our website easy to use and that your shopping experience was smooth. We work hard to make finding genuine OEM parts as simple and straightforward as possible, and your feedback means a lot to our team! Thanks again!
Headlight came broken but unfortunately…
Headlight came broken but unfortunately I didn’t realize until after the 5 days that I had to inspect (since the standard is 30 days). So won’t be able to install and it’s just going to sit in my garage.
June 18, 2026
Reply from FordPartsGiant.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit
www.fordpartsgiant.com/service/ford-return_policy
Fast service and exact part I needed at…
Fast service and exact part I needed at a fair price.
June 18, 2026
Reply from FordPartsGiant.com
Hello Jeffrey!
We appreciate you choosing us for your OEM parts needs. Offering fair pricing on genuine parts remains a top priority for us. We appreciate your support and future business! Thanks again Jeffrey!
The gas cap you sent me wasn't the one…
The gas cap you sent me wasn't the one on the picture. I was asking for OEM gas cap for mustang and you sent me A CAP!
Not cool. Keep the money I am not coming back to you to do business with you.
June 18, 2026
Reply from FordPartsGiant.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit www.fordpartsgiant.com/service/ford-return_policy
Part was exactly what I ordered and was…
Part was exactly what I ordered and was delivered on time and in perfect condition. Thanks for the prompt shipping!
June 18, 2026
Reply from FordPartsGiant.com
Hi Edward,
Thanks for taking the time to leave a review. We’re pleased everything arrived smoothly and securely packaged. Looking forward to helping you with future OEM parts needs! Thanks again Edward!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.