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See what reviewers are saying

Rated 1 out of 5 stars

This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to g... See more

Rated 5 out of 5 stars

I've purchased foreign currency multiple times using another resource. This time I needed Egyptian pounds. My usual resource didn't have them. I did my research and discovered that Egyptian pounds... See more

Rated 5 out of 5 stars

I couldn't get Turkish lira in my small town. The local JP Morgan/Chase branch said they only bought Turkish lira, they didn't sell it (stockpiling lira I guess). Found this company on line and the... See more

Rated 5 out of 5 stars

I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exc... See more

Company details

  1. Currency Exchange Service
  2. Financial Consultant

Information provided by various external sources

We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.


Contact info

3.9

Great

TrustScore 4 out of 5

624 reviews

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Rated 5 out of 5 stars

This was my first time ordering foreign…

This was my first time ordering foreign money so I was nervous. However, that all changed after I had a chat with Anthony Rosales. He answered my questions and concerns about placing my order of Euros and Pounds for my son who was going on a trip the U.K. with his high school English teacher, who recommended that parents use International Currency Express, Inc. because she uses it all the time when she goes out of the country.

The customer service and the quality of the service was well worth ordering the money. I couldn't believe how easy it was to order the money and it was the correct amount, no problems with delivery, I was amazed! This is my reason for giving 5 stars. Now, when I or a family is going out of the country, we are going to use International Currency Express, Inc for now on. Additionally, I like the fact they sent envelops to send the money back in exchange for US dollars, which most banks do not do. I am glad parents were recommended to use this particular service. I WILL recommend others to use this fast and easy service.
Thank you Anthony Rosales and Cynthia Zendejas for my shipment confirmation. I appreciate you both!

June 28, 2019
Unprompted review
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Rated 5 out of 5 stars

They deliver authentic foreign…

They deliver authentic foreign currency. In addition, you will receive confirmation emails when you order and when they ship. Good customer service. ICE, Inc came highly recommended and they have been in business over 22 years. No problems.

June 20, 2019
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Rated 5 out of 5 stars

Better Exchange Rate than our Bank

After calling my Bank to check exchange rates for USD-AUD I called my Credit Union (First Entertainment), who told me they provide Currency Exchange services via Int'l Currency Express Inc. I was given their number and was able to get a better rate and free shipping to my Credit Union from Beverly Hills to Burbank in 2-days. The process was seamless and we'll probably use them again for future USD-AUD & AUD-USD currency exchanges.

June 10, 2019
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Rated 1 out of 5 stars

Currency not delivered

Currency not delivered, even though order was accepted. Per telephone conversation, they had “computer problems.”

June 10, 2019
Unprompted review
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Reply from AFEX

We are terribly sorry for not being able to process your order and completely understand your frustration and low rating of our services. Please allow us to win your trust back and we'll do our very best to ensure you receive your order well ahead of your departure.

Unfortunately, our system was down for a very long time and for that reason we missed many orders (yours included). We hope you will grant us one more opportunity to show you we are worth your time.

Rated 5 out of 5 stars

I’ve used International Currency…

I’ve used International Currency Express several times and they seem quite trust worthy and efficient. I receive it accurately and quickly. I do wish I could choose my denominations.

June 7, 2019
Unprompted review
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Reply from AFEX

Thank you so much for taking the time to review and offer us feedback. We do our best to offer as great a combination of banknotes as possible. On your next order, should you have a wish list, please email us through the confirmation email. Most of our clients do so and we're more than happy to oblige.

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Rated 5 out of 5 stars

My bank doesn't deal with foreign…

My bank doesn't deal with foreign currency making obtaining foreign somewhat difficult, but not with International Currency Express, Inc. I submitted my order on a Thursday, and received my order the very next week. Thank you for your expeditious handling of my order.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

They are great!

They are great! I enjoying working with the Beverly Hills Office. The always answer my questions and are very efficient as well. Very kind and helpful!
Karen McElhatton

June 4, 2019
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Rated 5 out of 5 stars

The offered exchange rate was extremely…

The offered exchange rate was extremely good. The company stayed in contact throughout the process and provided the needed currency in a timely manner. I will be using International Currency Express again when I travel.

June 3, 2019
Unprompted review
Rated 3 out of 5 stars

Company delayed starting the processing…

Company delayed starting the processing of my order for about 4 - 5 days, then they upgraded the shipping so that it did not actually arrive late. I was supposed to get a "partner discount" of some sort due to them being partnered with Redstone Federal Credit union, but the info on how to use that was inaccurate. A representative told me that he would put his card in my order and then I could call him for accurate info, and that he would e-mail me the info. He did not e-mail, and there was no card in the currency order when it arrived.

May 31, 2019
Unprompted review
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Reply from AFEX

Hello, my name is Noe Rosales,

Thank you for sharing your unique experience. I'm sorry that not all phases of the order process were satisfactory. We strive to extend the best customer service we can (as you may have noticed from other reviews). On occasion we have missed a point or two. We are glad to see that you received your order in a timely manner, even if it cost us to make it happen.

I would be happy to breakdown down the process for you, simply call our toll free number 888.278.6628 and ask for me. I look forward to hearing from you.

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