FOREO Reviews 

I own many FOREO/FAQ devices and have been very happy with all of them and never had an issue until now. I was very worried that the warranty process would be a hassle and/or come at a cost to me. Pamela was great to deal with and the warranty claim was processed with zero hassle. She responded to my questions quickly and with clarity and I feel confident continuing to purchase this brand. Thank you.
Carmen

I had a great experience with FORCO Customer care, especially with Arya.

She was very patient, clear, and professional in guiding me through the registration process for my FAQ 202 device. Her step-by-step instructions were easy to follow, and she responded promptly to my questions.

Thanks to her support, I was able to successfully register and start using my device without any issues. I truly appreciate her kindness and efficiency.

Excellent customer service - thank you, Arya!

I maintained the FAQ Care Plus subscription continuously for 24 months because the app clearly advertised “FREE DEVICE UPGRADE AFTER 2 YEARS.”
The Terms & Conditions on their App (Section 7.1) also state that subscribers are eligible for “a free upgrade to another flagship FOREO or FAQ device” after 24 consecutive months.

Based on this wording, my understanding was that this benefit represents an actual upgrade to a different or higher-tier device, not receiving the identical model again. I kept paying the subscription for two full years specifically because of this promised upgrade feature.

When I claimed the reward, I was offered the same LED FAQ 202 Mask device instead of an upgraded version FAQ 202 Plus Mask. Customer support explained that the decision depends on internal policies and availability. However, the upgraded model FAQ 202 Plus Mask is still available for sale in their shop, which makes this explanation confusing.

From a customer perspective, offering the same device does not align with the term “upgrade” as described both in the app and in the Terms. If the reward may simply be the identical model again, this should be clearly and transparently stated.

I recommend future subscribers not rely on the device upgrade and consider my experience before you get the FOREO FAQ subscription.

3.02.2026

Customer service, especially the FOREO Customer Care EMEA Team, showed great care in finding a solution to resolve the issue, once again demonstrating professionalism and attention to each customer. Thank you. I will be happy to adjust my rating to five stars once the wording of the FAQ Subscription Plus Terms is clearer to avoid any future confusions.

After a a couple of years of owning my FAQ 102 and paying for the plan, really grateful for the ease to make an claim and Danny’s support when the device was making a rattling sounds and disconnecting from the App during use.

Thanks Danny for your support to make it painless to address and replace!

I bought the FAQ 202 mask, and after about a month I experienced an issue with charging. I contacted the company under warranty to ask for help.

Patrick supported me in the fastest and most comfortable way possible. After a short exchange, he quickly arranged a replacement for the mask.

Thank you so much for such a human-centered approach and for resolving the issue so efficiently. Great customer service!

I purchased an FAQ device directly from the Foreo website. Not long after receiving the product it stopped working properly. I requested a replacement or refund. They made it extremely difficult and said they would not refund a used product after 14 days under their company policy which is not legal. After many emails and knowing my rights as a consumer they finally agreed to refund. Appalling that I had to go to such lengths. Won’t ever buy another Foreo product due to the poor customer service experience I received.

I had an issue with the power button on my FAQ 301. Tibor from Customer Care was incredibly helpful and professional throughout the entire warranty process. He was very patient in guiding me through the serial number verification and the claim procedures. The communication was fast and clear. My replacement is already on the way. 5-star service! Thank you, Tibor!

Concern claim number is 3468457 about an order Purchase details: Order 12969982, dated 10/11/2025; Serial number 5kPr4hWx3BDDTW. unresolved fault with Tproduct FAQ DUAL LED PANEL , Value €899. For a week I’ve engaged your team via email and chat, followed all advised steps, and submitted a warranty claim as the step request was not working therefore i made a claim following instruction of your agent . I retried the process today as stipulate in your mail below; the unit still does not work. The issue appears to be either the plug or the internal electronics and no connected to a firmware

In light of this, please arrange either (1) a full refund or (2) an immediate replacement under warranty. Kindly confirm the next steps and a firm timeline for resolution.

I value prompt, high‑quality service; if this cannot be resolved, I will need to cancel my subscription and escalate a formal complaint or make not a good publicity of your service

I have experienced a slight electric shock when using my FAQ 102, which I was told that it's not normal. Since I am still in my warranty, I contacted the FOREO CS team, and my case was followed up by Marko. It turned out that Marko is very helpful and efficient in letting me know how to proceed with my claim, and the communication is very efficient. After sending some documents and photo, my claim was approved and I am now waiting to receive the new device. I am happy about the process, and I hope FOREO can keep up its good work on customer service. Thank you Marko for your help again!

Very bad customer service and false advertisement. I have bought the LED mask but there are no LED lights on the middle of the forehead... Who would invent this? On the more expensive one it states that there are 'more LED lights' on the forehead, but nowhere is stated that the forehead in the FAQ 201 is skipped... Customer service won't give me a refund because I already opend my package, even though they sold me a half truth... I also left a bad review on the website, but this got deleted so there are no 1 or 2 star reviews, pure fraud. I'm really disappointed that I threw my money in the garbage.

Edit: my 1 star review is now live on the website, but after they have read my review here on trustpilot, so I'm having a hard time believing in this coincidence

Edit again: they removed my 1 star review again from the product... What a big scam is this. How many reviews did they actually need to hide for their bad product??

I am a loyal customer, I have nine Foreo devices in my house and even thought they broke and passed the warranty, I kept purchasing from them. Recently, I purchased the FAQ 202 on October 16th, don't bother to wait for the Black Friday sale because I want to use it ASAP(big mistake). After a week of waiting I got the mask, but they shipped me a faulty item(won't charge and couldn't turn on). I contact them and asked for a replacement, but they said I couldn't return it since the box was opened, they asked me to claim the warranty. After 2 weeks of email and chats(very frustrated and disappointed), I saw they offered the Black Friday sale with 40% off, so I email them and asked them to return the difference $320 since they didn't ship me the replacement. They said they were unable to do it since my order was placed on October 16th. I paid extra $320 for nothing and still waiting for the tracking information from them. Will Never purchase anything from Foreo

I have BEAR 2, BEAR 2 EYES AND LIPS, FAQ 201, FAQ 202, LUNA 3, UFO MINI, ESPADA… I am a FOREO Lover !
I really like their products, I saw real improvements on my skin, especially with FAQ LED MASK and BEAR products.
I had an issue on FAQ 202 led mask and customer service was really supportive. A special thanks to Nady.
I highly recommand !

I got the FOREO FAQ 202, the device starts not working properly 4 months after I purchased it, I contacted FOREO, Lucija helped me straight away, she replied my emails quickly and instructed me to go thru the replacement process. Exceptional customer service!

My FAQ 201 mask stopped working, but since I had registered it through the app, I was able to submit a claim easily.

Pamela, my support agent, responded within a day with clear instructions. I sent the requested photo, and she approved the claim the same day, and I’ll be receiving a replacement device.

The customer support experience was excellent, and it deserves 5 stars. It gives me confidence to purchase from Foreo again, knowing they stand behind their products with responsive and helpful service.

FAQ 301 hair loss device - Absolutely fantastic, but beware of the subscription. I tried to write a review about this on Foreo website, but they removed it saying I quoted price information, which I didn't, I just said that for the price of the device it was a bit much to then only let you download programmes with a subscription - you get one programme for free so be careful which programme you pick, otherwise you have to pay a subscription or use it as a stand alone device, which you can, but I like the timing and different vibration options you get automatically when using a programme.

I reached out to customer service that my 221 stopped charging. Each and everyone of the CS team was very helpful. After a few inquiries and verifications, I received an email that a replacement is on the way. Thank you and kudos to the team.

Foreo has ghosted me after I informed them I want a full refund on the FAQ 102 I recently purchased.
No communication.
This behaviour from a retail company is despicable.
It is my right to expect a full refund within 60 days of purchase.
Do NOT purchase.
An utter scam. Does not work properly and I've purchased better from Ali Express.
I really believe this company is in its death throes and desperately trying to maximise profits before they claim bankruptcy.
They are behaving in the way that Matchesfashion did before its collapse.
BEWARE and do not purchase.

FOREO's customer care regarding the warranty claim for my FAQ 201 mask was really quick and helpful. The team answered all of my questions and met my concerns with patience and understanding! I've just received my new device and can't wait to use it! I would like to thank Lilia from the customer care team for the kind assistance!

I got my FAQ 202 just a few days and found malfunction in programmed treatment. I am happy to have my case handled by MARKO, he is helpful and patient to guide me through to reveal the problem and had promptly reported my case for approval of warranty claim.

Highly appreciate his great attitude in offering assistance and timely responses.

I bought the FAQ 102 and I wanted to love it… However if you are a plus size girl for get it, the mask won’t cover your whole face. I have space between my eyebrows and forehead that aren’t covered and my lower chin is not covered either. It is definitely for a small thin face. And the nose isn’t covered either? Come on do better. Maybe make it in two sizes.