FOREO Reviews 

I bought the FAQ care for my foreo cleanser, and it is much easier to claim a replacement one thanks to Marko and his assistance during the process. Thank you for helping me out with the claim, and sorted out my problem smoothly. I can't wait having my cleanser again in my routine.

Purchased foreo device and the gift I thought was included wasn’t so I decided to return the opened device within the 14 day return policy to buy a different device. Buried in the FAQ is the notice that a customer has to pay for return shipping. The device was returned in the same padded envelope it was received in placed in an additional padded envelope and shipped at my cost. I did not receive notice from Foreo of receipt although UPS confirmed delivery. When I reached out the email response from Foreo indicated it would be processed as soon as possible. More than 2 weeks later I still have not heard back which is noteworthy since 14 days unopened is a tight timeline and below peer policy. They expect customers to return an item at customers expense in less time for them to enter into a computer system. The poor service alone has convinced me and my friends to not consider purchasing the device we planned to.

I had issues with my new FAQ 202 Plus Mask and submitted a claim to customer service. The FOREO representative Danny provide help and support to fix my problem. Thanks Danny !

I'm new to Foreo and the advanced technology of their devices. I treated myself to the FAQ 502. I was a little overwhelmed and confused on how to use my new device. Kathy was very knowledgeable, kind and patient. I was given detailed instructions and solutions to my questions. Nothing wrong with the device, just me learning how to use it. Thank you Kathy for the much appreciated help and your kindness and patience with me! Amazing customer service!

I absolutely LOVE my FOREO devices and products. ❤️ I started with the LUNA 4 and the UFO 3 LED, and I was so impressed that I eventually decided to invest in the FAQ 102.
But this is where my issue with FOREO comes in…
FOREO products are not cheap. On top of the cost of the devices themselves, you also need to continually purchase the serums, primers and masks that go along with the treatments. So it’s definitely not a once-off investment.
When I bought the FAQ 102, I was SO excited to try it. However, after connecting it to the app, I discovered that there are only two free treatments available. 😕
For the amount you already spend on the devices and the products needed to use them, I honestly find it ridiculous that customers are then expected to pay a monthly subscription for the app as well.
In my opinion, when you're paying this much for a premium device, the app should be included for free. That seems like the least FOREO could do for its customers.
Having to use an app with the device can already be a little frustrating at times, but having to pay a monthly fee just to properly access the treatments is starting to make me regret investing so much money into FOREO devices. And that's honestly disappointing because I really do love the products themselves.
This is just my personal opinion and experience, but I think it's something worth considering before investing in FOREO devices. Make sure you look at the total ongoing cost, not just the price of the device itself.
Hopefully this helps someone make a more informed decision. 🙏❤️

I am extremely disappointed with both the quality of the FAQ 211 LED & NIR device and FOREO’s warranty process.

Within weeks of purchase, the device stopped working and would not power on. After contacting customer service, I was instructed to carry out various troubleshooting steps, which eventually got the device working again. No replacement was provided, as the issue was resolved through troubleshooting.

Just a few months later, the device has developed another fault. The necklace attachment has broken during normal use, making the device unsuitable for its intended purpose.

To make matters worse, when I tried to submit a warranty claim for this new fault, the website refused to let me do so because it incorrectly states that my warranty has already been claimed. This is simply not true. I have never received a replacement device or any other warranty remedy.

I have now had to contact customer service again to try to resolve what should be a straightforward warranty claim. For a premium product at this price point, I expected far better quality and much better after-sales support.

Based on my experience, I cannot recommend the FAQ 211 or the warranty process. Until FOREO improves both the durability of its products and the way it handles genuine warranty claims, I would advise potential customers to think very carefully before purchasing.

Really dissatisfied and disappointed with my Foreo experience. Firstly I ordered the faq 22 with a discount and I was horrified to discover a week later it was reduced further by bigger % of discount. I reached out to customer service expecting a price match as it had only been a week since my purchase. They offered nothing not even an apology.
So I started to use my Foreo faq daily and it malfunctioned and broke after approx 8 weeks. Customer service were very slow to deal with this and asked me endless times for proof of purchase and pictures even though my device was purchased directly from them and registered on their app. It’s been a week of back and forth emails and now they have agreed the device is faulty and will replace.
No sincere apology or goodwill gesture within this process considering I paid over £550 for this item and they didn’t offer any explanation as to why this would break after a matter of a few weeks.
They have told me to cut up my broken device and discard according to local instructions ! £550 in the bin!! They don’t even want it back for repairs which makes me think this is a cheap substandard item. I will await my replacement but have zero faith in this product. Also I would say that while I was using the product my skin showed improvement however immediately after it broke and in the time that I have not been able to use this my skin is just as it was pre Foreo faq 22 so absolutely no long lasting results at all. I wish I had asked for a refund as I expect my replacement will malfunction too. I won’t be buying anything from Foreo again

Got my FAQ mask today and began using - what they DON'T tell you is that the list of 'treatments' is long but having paid hundreds for the device, I can only use 3 of them. If I want to use them all £24.99 PER MONTH!! Can't help feeling cheated as there was no mention if that in the selling .... no good enough

I had an issue with a defective FAQ 202 mask right out of the box, and Pamela from Customer Care was absolutely wonderful to work with. She guided me through the entire warranty claim process clearly and kindly. Once the required steps were completed, she approved my replacement unit immediately. I am so grateful for her fantastic help and top-notch customer support!

The neck chain for my FAQ 211 red light and décolleté mask broke after 10 months of normal use.

I requested a replacement chain from FOREO.
Lucija very kindly helped me with this. The process was speedy and simple.
The replacement chain arrived within 2 days.
Thank you Lucija! Excellent customer service.

Danny was amazing. The warranty is amazing. My FAQ 202 stopped working in the chin area. Danny requested a video and issued a replacement for me. It was a great experience!!!

Here is my original FAQ review that was deleted from the foreo site, possibly because I mentioned the subscription system seeming suspicious.
Mixed feelings..
It's been about 20 days since I received the FOREO FAQ 202 plus. Skin results: I haven't noticed any improvement in my skin yet (I actually just went through a BIG breakout). I think this is normal because I'm now regularly using skin care after really only keeping up with my skincare 2 or 3 times a week. I'm kind of disappointed that I didn't see any improvement in skin dryness due to moisturising and using serum daily... I knew I wouldn't see any improvement in wrinkles yet, but my dryness seems to be worse. About the actual device: This is rough for me to write because this was such a huge purchase for me, completely out of character and its a third of the price of my car... I wasn't impressed with the plastic feeling of the eye surrounding. It has a sharp edge and looks and feels cheap. I was also surprised to find that it is completely normal for the silicon at the top of the device to freely move around as it isn't attached to anything. This is technically fine, but I feel like the longevity of the product will be affected. The device is also hard to store. I understand that it comes with the plastic face-like holder, I feel for the cost it should come with a cover, dust bag or case (I am aware you can buy a case separately..). I found a pretty neat solution for this, but again, a dedicated dust bag really feels like an appropriate option when the price of the product is considered. App: I like the app, it's easy to use and navigate. I don't think they should be shoving new products in my face while i'm trying to do my skincare for the night. Again, for a premium product like the FAQ, I feel like the app should be separated. One app for controlling devices and another for their store. I think the subscription looks like a scam - especially if you pay for the premium subscription hoping for a new product at the end of the 2 years but they decide to change terms and conditions after 22 months. If you look at the terms and conditions of the subscription, they can change ANY part of the subscription terms whenever they want. Overall: I'm going to continue using the device regularly as I really would like to see some change in my skin elasticity and wrinkles. I'm really not impressed with the device when I consider the price point and definitely wouldn't consider it 5 stars with so many flaws. This could change if I see improvements in my skin after using for more time.

My FAQ device stopped charging and could not be use. I submitted a claim and the ensuing emails correspondence were always next business day (cause I was in Australia) I am most appreciative to the customer care team

I am a long- term user of Foreo devices and products. I own a UFO, a Kiwi Derma, a Bear and FAQ 302. I also have a bunch of Foreo skincare products. The devices are really effective (especially when used regularly and consistently), and the skincare is fantastic.
But what is also amazing about FOREO is their customer care!
I've recently had my first issue with one of the devices. My Kiwi stopped working properly. It's still under warranty. You never know how good a brand is until there is a problem. That's where FOREO really shines- my warranty claim was the easiest, simplest and seamless ever. I dealt with Marko from Customer Care- he was absolutely fantastic to deal with. His instructions were very clear and simple, and his demeanour so friendly and helpful! My new replacement Kiwi is on the way to me now! Thank you, Marko and FOREO- this experience has further reinforced my trust in your brand, and I'll continue being a loyal customer.

Kathy in Customer Service is wonderful. Cancelling an order was easy! Foreo’s FAQ mask is exceptional so far. I’d recommend to wait for discounts due to high costs.

I had a problem with faq 502 and they resolved with any problems. I'm happy to trust in FAQ foreo

I’m really disappointed with my experience with Foreo.

I bought one of their devices (FAQ 402 bundle) expecting good quality and durability, especially considering the price (£500)and the advertised 2-year warranty. Unfortunately, after a relatively short time of normal use, the device didn’t perform as it should.

When I contacted customer support, my concerns were dismissed as just “not seeing results,” rather than being properly looked into as a possible fault. My warranty claim was rejected, which was frustrating as I genuinely believe the product hasn’t lasted as it should (less than 2months)!
I also wasn’t comfortable with how the subscription side is handled. The additional paid features are only explained after you’ve bought the device and registered it in the app, which doesn’t feel very transparent.

Overall, I expected a lot more from a premium brand. Between the product quality and the lack of helpful support, it’s been a disappointing experience. Do not buy from this company! Not at this price! Cheap plastic made in China devices!

I am a proud owner of the latest Foreo Bear, the FAQ 202 Mask, and the FAQ 102. I’m genuinely pleased with all of these products as well as the skin care the brand offers. I wanted to leave this specific review to let everyone know that not only are the products top‑notch, but what truly elevates the whole experience is the outstanding customer support the company provides.

I had an issue with my FAQ 202 Mask after a year and a half of use, so I contacted the team to explain the problem. They handled my claim quickly and professionally, and I received a replacement within about 10 days. My case was managed by María, who followed up on my request and made sure everything went smoothly. Thank YOU so much, María, for your kindness and amazing help — this kind of service truly makes a difference!

There customer service is spot on, very quick response time to my problem. I was able to chose another device, sent in a few days. I chose the faq red light panel and I'm loving it. Thanks Foreo

I had a minor issue with my device, as it wasn’t working properly. I reached out to the customer support team, and after receiving very clear and informative instructions from Danny, I sent a video showing the defect in the product.
Everything was handled smoothly, and it was confirmed that they would assist me with resolving the issue. Overall, I had an excellent experience with the support team.