FOREO Reviews 

I used to consider Foreo a premium brand: high-quality products, great features and amazing design.

My wife and I own around 7–8 Foreo devices, and we’ve even upgraded some older models over time. So I speak from experience.

Unfortunately, things have changed. There are two major issues:
1. Decline in product quality – For example, the ISSA brush head (30€) now loses its bristles after just one month of use. This never happened before — the heads used to last 6 months and still looked brand new.
2. Expensive devices with locked features – Products like the FAQ 202 (800€) and FAQ 103 Diamond (1400€) come with only a few basic programs. To unlock the full set of features, you are asked to pay a monthly subscription. That’s unacceptable for such high-end devices.

When you charge premium prices, customers expect premium quality and full functionality — not downgraded materials and gated features.

Very disappointed with Foreo’s new direction :(

I recently contacted customer care in regards to an issue with my FAQ 202 LED light mask. It was tearing near the nose on both sides. My email was answered very speedily by a customer service rep named “Danny” who made the whole experience easy and stress free. After a few emails back and forth, they were able to approve my warranty claim and a new mask is heading to me shortly. Any time I have had an issue or question, my correspondence with foreo has been great. You can tell they really do care about their customers. And their products are top notch. I have many of their skin care devices and they are all A+. I will continue to be a life long customer. Thanks again for your help, Danny!

I have purchased LED FAQ mask and started to use it immediately day after day as was really excited about the result. After 4 uses I actually really noticed how my skin changed and became more fresh and clean. My favorite light is green as it lightens sun spots and small scars and makes skin look healthier.
This device is working! For me at least!
I am happy also with customer support when I had a question I received prompt reply and solution to it!
Thank you Foreo for you services!

I recently had an issue with my FOREO FAQ 202, as the battery was not functioning properly. I reached out to customer service, and I must say, the experience was nothing short of excellent. Their team responded incredibly quickly, offering assistance in a professional yet friendly manner.

What truly impressed me was their efficiency—within a short time, they had assessed the situation and arranged for a brand-new replacement device to be sent to me. The entire process was smooth, hassle-free, and handled with the utmost care.

It’s rare to find such impeccable customer service these days, but FOREO has certainly set the bar high. Their dedication to customer satisfaction, combined with their speed and kindness, makes them stand out. I highly recommend both the FAQ 202 and FOREO as a brand, knowing that they genuinely care about their customers.

I had a great experience with FOREO customer service! Thanks to Lucija, I had received my replacement product in a short week of time! I love my FOREO FAQ 302, it works brilliantly! I am very happy! Thanks again Lucija!

I recently purchased the FAQ 202 LED & NIR Mask, but unfortunately, less than two months in, the LED on one side stopped working. I reached out to customer service and received clear instructions on how to proceed since the item was still under warranty.

On the same day, I was contacted by a representative named Danny. Danny was incredibly attentive, prompt, and sincere in their responses. It felt very personal and genuine—not like a robotic reply. Danny’s approach made me feel truly cared for, and I really appreciate that.

The entire process took a few days, and I’m extremely satisfied with the resolution. I will definitely continue to support FOREO products.

Once again, a BIG THANK YOU to Danny for all your help!

After I bought a FAQ 202 led mask on Black Friday and used for a while, I have received an automatic email from Foreo asking what I think of the product. I stated some facts that didn’t really match with their marketing of the product (number of actual light points, being waterproof, comfort and efficiency level, having not enough information or support to claims, battery not lasting etc) as well as my honest opinions and disappointments about the product and gave a 1-star review, since they asked for it. To my surprise, I received another email a week later saying that my review was live which was true at the time. Today a friend of mine asked me what I think of the FAQ 202 and I wanted to show her my review on the website but pufff, it’s gone! And not just my review, because they have ZERO 1-star reviews! Interesting that you can still see all 5-star reviews that go back up to a year, and few 2 or 3 stars as well which I assume to make it look authentic and trustworthy. If you ever consider getting any of their products and looking for honest reviews I recommend you to check other sources.

In response to Foreo’s reply: see, if my review did not follow the community standards it shouldn’t have been published in the first place as the reviews are not published immediately; rather they get first “reviewed” and published after a week or so. Meaning that Foreo isn’t interested in offering a transparent insight to their customers, which says a lot about them as a brand and how much confidence they have in their own products.

This is my second update to attempting to return my Foreo device that I ordered by accident. I was in communication with a Foreo rep for almost two weeks, asking and asking for information on how to make a return and whether I could do return to sender since it was still unopened. I finally received directions on how to make a return and which address to ship it to today, one day before my 14th day (last day to make a return), 12/20/24. Well, I had tired of waiting for an answer and had mailed the package back via "return to sender" yesterday because I looked it up and I am allowed to refuse to a package. I don't understand why t took so long to get this information or why I should have to repackage the the already packaged package and pay to return it when I can simply do 'return to sender.' This is the worst return process/customer service that I have ever experienced with a company. Just create an FAQ page or let customers initiate a return through the website!

My FOREO FAQ 202 started to come apart after just less than a year. I contacted FOREO and put in a warranty claim. Pamala was quick to respond and approved a replacement in just a couple of days. I love the FOREO devices and have a couple. Knowing that they take their warranty claims seriously is a big plus. I recommend this company.

I adore my Foreo FAQ mask!. Unfortunately, it stopped charging. I reached out to Foreo Customer Service for assistance. Lilia efficiently guided me through the entire process of getting a brand new FAQ mask replacement. Thank you, Lilia!

Once more Molly was so fast and effective.
I had a problem with my account registered FAQ devices and in a while she solved it.
THANK YOU!
Lorenzo

I had a manufacturing issue with my Foreo FAQ 102. I contacted Foreo and filed a claim on my warranty. Foreo and my customer service rep Pamela immediately responded and my claim was approved and a replacement issued. Foreo stands behind all of their amazing products. I am very pleased with all my Foreo purchases and with the prompt customer care. Thank you Pamela and thank you Foreo.

I recently received my device Foreo FAQ 102 and I needed I guidance how frequently to use it. Contact customer service and Lucija answer very quickly on all my questions. She was very helpful. Thanks!

As someone who prefers self reliance regarding beauty, Foreo is the only brand I use with a wide range of products. I have 14 devices! The FAQ 202 is one of the best of all! Furthermore, the customer service is exceptional. Lucija, in particular, has assisted me on various occasions. Everytime I have received a prompt response with all issues resolved. Lucija is special as she went out of her way to accommodate my needs, as I was travelling overseas.

Had an issue with my FAQ mask. The foreo team was so helpful. Especially Paula who took the time to answer my questions and promptly sorted out a replacement for me. I couldn’t be happier with Paula and the foreo team!

The customer service of this company is atrocious, but more importantly, they will not honour their service plans when something goes wrong a device.

I have four devices that all required contacting customer service. It took days to respond if they bothered at all, and when they did the information was either incorrect because they did not read my issue properly or far too little detail requiring further back and forth correspondence.

But the main reason for this review is because I’ve just purchased a FAQ 102 along with FAQ Care protection plan. The device was faulty of out the box, so never got to even try the device. If you contact FOREO via the app, they just tell you to email customer care and offer no help whatsoever. Unfortunately it seems FOREO does not honour their FAQ Care plan as I was told to contact the original seller. What’s the point of the plan? Oh yes, to get more money out of you…

Horrible experience with this company.

UPDATE

I have purchased another FAQ 102, not through FOREO but an online retailer. I will not purchase any care plan now, or in the future. The device is excellent and has exceeded my expectations.

I’ve been contacted by a Customer Care Supervisor called Lucy. Unfortunately the tone of the email was both condescending and patronising in her attempt at offering an apology for the hassle incurred. The offer of a free sheet mask to revise my review was an insult.

Please note that this review is regarding customer service. I still feel FOREO devices are a powerful and excellent investment for your skin.

I have been trying to contact Foreo the last few days, to return their primer P1 which I got with the FAQ 102. I am keeping the device but staying with my own primer which I used before and suits my dry skin. I have emailed twice, left voice mail message, no response.. for such an expensive device, I really expected a quicker reply, does anyone have a better way of contacting them?

My FAQ 202 doesn't turn on after less than one week working. I sent a video proof to customer service warranty agents and they just sent me instructions to help battery of a device that I don't even own, they told me to fully charge it but is not charging at all, and I don't own a bear device. I think I lost one month of my salary.

I love FOREO products, I have the ufo2, Iris and also the bear 2.
I adore them and the self care that using them promotes. Had a little issue with ordering one of there. We products , the FAQ 102 and Nady in customer service sorted it immediately, professionally, got back to me and sorted the whole issue perfectly. THANK YOU NADY- you are a superstar. Xxxx

Marko from the Foreo customer care team has been very helpful in my warranty claim. I just sent him detailed issues on my device and the claim was approved with no hassle. I love Foreo devices! I hate charging so Foreo works great for me. Their devices have superb battery lives! I have UFO, Luna 2, Iris, Issa and the Bear Mini. Looking forward to purchasing other devices like Peach, Luna Body, and FAQ soon.:) just waiting for super sale!