I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
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Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I had the best experience with FOREO…
I had the best experience with FOREO warranty expert Danny!! The warranty process was the best: very clear and quick. I purchased a LUNA2 less than 2 years ago, and the power was not working. Danny sent me an email with clear instructions and they sent me a LUNA3 the week after!! Prompt and efficient service! When thinking about getting a NuFace or Bear2, now I have made up my mind of getting Bear2 thanks to the great customer service rep, Danny!! Love this company and their product!!
March 26, 2026
Unprompted review
Reply from FOREO
Dear Customer,
Thank you so much for your amazing feedback – we truly appreciate it!
We’re very sorry to hear about the issue with your LUNA™ 2, but we’re absolutely delighted that Danny was able to guide you through the warranty process quickly and clearly, and that you received your replacement so promptly. That’s exactly the kind of service we aim to provide.
It also means a lot to hear that your positive experience has influenced your future choice of products – we’re so happy to have you with us!
We’ll make sure your kind words are shared with Danny – he’ll be thrilled to hear this.
Warm regards,
FOREO CC
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Excellent customer service
Excellent customer service! Danny has been very helpful, very quick to respond to my inquiries and guided me through the process of warranty procedure of my Foreo Bear 2 Eyes and Lips device. I owned 3 devices/products of Foreo, and this company has an excellent customer service like what I’ve experience with Danny! And the shipment of the device is very quick as well! After my claim has been approved and processed, within 5 business days, I received my new device! :)
March 30, 2026
Unprompted review
Reply from FOREO
Dear Liz,
thank you so much for your wonderful feedback – we truly appreciate it!
We’re very sorry to hear there was an issue with your BEAR™ 2 Eyes & Lips device, but we’re absolutely delighted that Danny was able to support you quickly and guide you smoothly through the warranty process. It’s great to know everything was handled efficiently and that you received your replacement within just 5 business days.
It also means a lot to hear that you’re a loyal FOREO customer with multiple devices – thank you for your continued trust and support!
We’ll be sure to share your kind words with Danny – he’ll be very happy to hear this.
Warm regards,
FOREO CC
The customer service Lucija was very…
The customer service Lucija was very patient in solving my problem and replied very quickly. Thank you so much.
April 2, 2026
Unprompted review
Reply from FOREO
Dear Runitsu,
thank you so much for your kind feedback – we truly appreciate it!
We’re very happy to hear that Lucija was able to assist you patiently and respond quickly while helping resolve your issue. Providing supportive and efficient service is exactly what we aim for.
We’ll make sure your lovely words are shared with her – she’ll be delighted to hear this!
If you ever need anything else, we’re always here for you.
Warm regards,
FOREO CC
Amazing customer service …
Marko was amazing I have had troubles with my device with charging and response was quick , courteous and polite . The communication was easy and he had a solution .
Marko was deligjtfule
April 1, 2026
Unprompted review
Reply from FOREO
Dear Alena,
thank you so much for your wonderful feedback – it truly means a lot to us!
We’re delighted to hear that Marko was able to assist you quickly and provide a helpful solution. It’s great to know that the communication was smooth and that your experience was positive.
We’ll be sure to pass along your kind words to him – he’ll be thrilled to hear this!
Warm regards,
FOREO CC
Faulty Product! Amazing customer service
I logged an issue with my new FOREO device and I received excellent customer service. It was fast and the rep Pamela was very friendly. It was a no stress, no hassle experience. I will definitely continue to purchase FOREO products.
April 1, 2026
Unprompted review
Reply from FOREO
Dear Anna,
Thank you so much for taking the time to share your experience – it truly means a lot to us!
We’re sorry to hear there was an issue with your device, but we’re very happy that Pamela was able to assist you quickly and make the process smooth and stress-free. Providing friendly and efficient support is exactly what we strive for.
Your kind words and continued trust in FOREO really mean everything to us.
Warm regards,
FOREO CC
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Lucija is so kind and Nice
Lucija is so kind and Nice! Thank you for helping me resolve the issue with the product under warranty. This allows me to enjoy the warranty rights with peace of mind.
April 1, 2026
Unprompted review
Reply from FOREO
Dear Puff,
thank you so much for your lovely feedback – it truly means a lot to us!
We’re so happy to hear that Lucija was able to assist you and help resolve your warranty issue smoothly. It’s wonderful to know you can now enjoy your product with complete peace of mind.
We’ll be sure to share your kind words with her – she’ll be delighted!
Warm regards,
FOREO CC
A seamless warranty experience with FOREO!
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth.
A huge shoutout to Maria from the Customer Care team, who was incredibly helpful and supportive throughout the entire process. After I provided the purchase proof and a short video of the defect, my claim was approved within just a few days.
I will receive a brand-new replacement! It’s refreshing to see a brand that truly stands behind its products and has such dedicated people like Maria. 10/10 for customer service! 💖
April 1, 2026
Unprompted review
Reply from FOREO
Dear Flora,
Thank you so much for sharing your experience – it truly means a lot to us!
We completely understand your initial concern, so it’s wonderful to hear that the warranty process turned out to be smooth and reassuring. We’re especially happy that Maria was able to support you throughout and make everything quick and stress-free.
It’s great to know you’ll be receiving a replacement and can continue enjoying your device with confidence.
We’ll be sure to pass along your kind words to Maria, she will surely be happy!
Warm regards,
FOREO CC
I’m extremely satisfied with the…
I’m extremely satisfied with the professional service and excellent attitude of the Foreo team. They made me feel truly comfortable, and I believe every penny I spent on their service was absolutely worth it.
A special thank you to Lucija and the entire Foreo team for such a wonderful experience!
March 27, 2026
Unprompted review
Reply from FOREO
Dear Chu,
Thank you so much for your wonderful review and kind words — we truly appreciate you taking the time to share your experience.
We’re delighted to hear that you felt comfortable and satisfied with our service. Your feedback means a lot to Lucija and the entire FOREO team, and it motivates us to keep delivering the best possible support.
Warm regards,
FOREO CC
I had a very wonderful experience with…
I had a very wonderful experience with marko from FOREO customer support. He was extremely helpful, frendly, and professional throughout the whole warranty claim process. He explained the steps clearly, responded quickly to my questions, and made the procedure smooth and stress-free.
Thanks to his assistance, my claim was approved quickly and the replacement process was handled efficiently. I really appreciate his support and kindness. He is Great customer supporter☺️
March 25, 2026
Unprompted review
Reply from FOREO
Dear Chaeyun,
Thank you so much for your kind words.
We are truly delighted to hear about your positive experience with Marko. It’s great to know that he was able to support you in such a helpful, friendly, and professional manner, and that the entire warranty process was smooth and stress-free for you.
Your feedback means a lot to us, and we will be sure to pass on your appreciation to him.
If you ever need any further assistance, we are always here to help.
Best regards,
FOREO CC
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My Luna device decided to stop charging…
My Luna device decided to stop charging shortly after it was bought and I had Nady guiding me step by step as to how to proceed, she was really helpful and efficient.
March 25, 2026
Unprompted review
Reply from FOREO
Dear Customer,
Thank you for sharing your experience with us.
We’re sorry to hear that your LUNA device stopped charging shortly after purchase, but we’re very glad to know that Nady was able to assist you efficiently and guide you through the process.
Your feedback means a lot to us, and we truly appreciate you taking the time to highlight your positive experience with our support team.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
FOREO CC
I had a very positive experience with…
I had a very positive experience with Nady from FOREO customer support. She was extremely helpful, polite, and professional throughout the whole warranty claim process. She explained the steps clearly, responded quickly to my questions, and made the procedure smooth and stress-free.
Thanks to her assistance, my claim was approved quickly and the replacement process was handled efficiently. I really appreciate her support and kindness. Great customer service 🙂
March 23, 2026
Unprompted review
Reply from FOREO
Dear Natasha,
Thank you so much for your kind words!
We’re delighted to hear that Nady provided such helpful, polite, and professional support during your warranty claim. We’ll be sure to share your feedback with her — she’ll be thrilled!
Kind regards,
FOREO CC
Pamela was wonderful to work with…
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind.
Foreo has been one of my absolute favorites in my skin care, and when I have had to contact support in the past everyone has also been so thorough in their efforts and beautiful in their correspondence.
Thank you so much Foreo! I absolutely love your products - I have almost everything! ;)
Raadhika M.
March 23, 2026
Unprompted review
Reply from FOREO
Dear Raadhika,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Pamela provided speedy, efficient, and kind support during your warranty process. It’s also fantastic to know that you love FOREO products and have almost the entire collection!
Kind regards,
FOREO CC
smooth and professional Customer Service
I have multiple Foreo Devices and overall I am very happy with the quality. Last month, I contacted the Customer service due to a malfunctioning Luna Body Device. The team helped me to process the claim and sent me a new device.
Everything was done smoothly and professionally - a great service from Marko and the Team. Thank you
March 1, 2026
Unprompted review
Reply from FOREO
Dear Dan,
Thank you for your feedback!
We’re thrilled to hear that Marko and the team provided smooth and professional support during your Luna Body warranty claim. It’s wonderful to know that you’re happy with your FOREO devices and service!
Kind regards,
FOREO CC
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Great customer service !
Recently I ordered a new Luna during Foreo's sale. Typically products are shipped quickly, and this one was taking a little more time and shipped using a different company. I contacted customer service and within hours and Mary emailed explaining that their carrier was a trusted company. She was very understanding and kind. I appreciate her promptness and professionalism along with great products! What I have grown to know about Foreo!
March 16, 2026
Unprompted review
Reply from FOREO
Dear MHC,
Thank you so much for your kind feedback! We’re really glad to hear that your concerns were addressed quickly and that you had a positive experience with our customer service.
It’s wonderful to know that Mary was able to assist you with clarity and professionalism — we’ll be sure to pass your kind words along to her.
We truly appreciate your trust in us and are happy to have you as part of the FOREO family. If you ever need anything, we’re always here to help.
Kind regards,
FOREO CC
outstanding customer service
I am a proud owner of the latest Foreo Bear, the FAQ 202 Mask, and the FAQ 102. I’m genuinely pleased with all of these products as well as the skin care the brand offers. I wanted to leave this specific review to let everyone know that not only are the products top‑notch, but what truly elevates the whole experience is the outstanding customer support the company provides.
I had an issue with my FAQ 202 Mask after a year and a half of use, so I contacted the team to explain the problem. They handled my claim quickly and professionally, and I received a replacement within about 10 days. My case was managed by María, who followed up on my request and made sure everything went smoothly. Thank YOU so much, María, for your kindness and amazing help — this kind of service truly makes a difference!
March 18, 2026
Unprompted review
Reply from FOREO
Dear Maya,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re truly delighted to hear that you’re enjoying your devices and skincare — it means a lot to us.
It’s especially wonderful to know that our customer support made a positive impact on your experience. We’re so glad María was able to assist you efficiently and ensure everything went smoothly — we’ll be sure to pass along your kind words to her.
Your support and trust in our brand truly mean a lot. If you ever need anything in the future, we’re always here to help.
Kind regards,
FOREO CC
The Customer Service was absolutely brilliant!
The Customer Service was absolutely brilliant! Nady talked me through each step to claim on a faulty peach. Even when running into a few snags she was able to help sort it all out. Thank you so much!
March 9, 2026
Unprompted review
Reply from FOREO
Dear Hud,
Thank you so much for your kind words! We’re delighted to hear that you had such a great experience with our customer service.
It’s wonderful to know that Nady was able to guide you through each step and help resolve any issues along the way — we’ll be sure to pass your feedback on to her.
If you ever need any further assistance, feel free to reach out anytime.
Kind regards,
FOREO CC
Arya from customer service -fantastic
Arya from customer service promptly (<24 hrs) arranged for a replacement charging cord to be shipped after it was missing from my original order. She was very kind and courteous. Thanks again
March 16, 2026
Unprompted review
Reply from FOREO
Dear Lisa,
Thank you so much for your kind words! We’re really happy to hear that Arya was able to assist you quickly and make things right.
Providing prompt and friendly support is something we truly strive for, so it means a lot to hear this feedback.
We’ll be sure to pass your message along to Arya — she’ll be delighted to hear it!
If there’s anything else we can help you with, feel free to reach out anytime.
Kind regards,
FOREO CC
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Truly amazing quality products and…
Truly amazing quality products and great customer support. Than You Danny :)
March 15, 2026
Unprompted review
Reply from FOREO
Dear Yuliia,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the quality of our products and had a great experience with our customer support.
If you ever need anything else, feel free to reach out anytime.
Kind regards,
FOREO CC
Danny is the best!
I had a great experience with my claim. Danny helped me quickly and sympathetically with my issue. We had a replacement toothbrush for my daughter within a week of my claim. The only thing that would have been better is if the toothbrush had never broken at all!
March 10, 2026
Unprompted review
Reply from FOREO
Dear Em,
Thank you so much for your wonderful feedback! We’re really glad we could help resolve your claim quickly and get a replacement toothbrush to you in such a short time.
We completely understand your point — it would definitely be ideal if the issue hadn’t happened in the first place. Still, we’re happy we were able to make things right for you and your daughter.
If you ever need any further assistance, feel free to reach out anytime.
Kind regards,
FOREO CC
Everything went smoothly
Everything went smoothly, I was asked to share a photo of disassembled device and next day my claim was approved. Pleasure to buy from a company with such level of customer support.
March 11, 2026
Unprompted review
Reply from FOREO
Dear Alina,
Thank you so much for your kind words! We’re really happy to hear that everything went smoothly and that your claim was approved quickly. Our team always strives to make the process as simple and efficient as possible, so it means a lot to know you had a positive experience with our customer support.
It was truly a pleasure assisting you, and we appreciate your trust in our company. If you ever need anything in the future, we’ll be here to help.
Have a wonderful day!
FOREO CC
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