I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
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Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from FOREO
Dear Andrea,
We’re happy to hear that Danny was very helpful. We always strive to provide the best support to our customers.
Best regards,
FOREO CC
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My mini 4 stopped working
My mini 4 stopped working. I contacted the customer service and submitted the form. Danny was so great and helpful. I have been using the devices for years and it’s so hard not to have it daily. Love my device and happy that Danny help to replace new device for me.
February 24, 2026
Unprompted review
Reply from FOREO
Dear Helen,
We’re sorry to hear that your Mini 4 stopped working. We’re glad Danny could assist you and provide support throughout the replacement process.
It’s wonderful to hear you’ve enjoyed using your devices over the years, and we’re happy we could help you get a new one.
Best regards,
FOREO CC
Patrick has been fantastic and so nice…
Patrick has been fantastic and so nice about a missing part in my order.
Incredibly kind and efficient!!!!
Many many thanks Patrick!!!
Elena
February 12, 2026
Unprompted review
Reply from FOREO
Dear Elena,
Thank you so much for your kind words! We’re thrilled to hear that Patrick was able to assist you efficiently and with such kindness regarding your missing part. Your feedback truly means a lot, and we’ll be sure to pass it along to him.
Best regards,
FOREO CC
The customer service is so fast!
The customer service is so fast! My Luna device unfortunately broke, but making a warranty claim was the easiest thing ever; there's literal direct links and helpful guides for every step of the way (completely different from what I'm used to). I can't wait to receive my replacement, despite it breaking, I've already noticed a big difference in the year of using it; softer exfoliated skin, seemingly less redness and irritation, and almost no acne flares!
February 20, 2026
Unprompted review
Reply from FOREO
Dear MiniMice,
Thank you for sharing your experience!
We’re so glad to hear that the warranty process was easy and that our guides and links made it straightforward for you.
It’s wonderful to know you’ve already noticed positive results with your LUNA device, and we hope your replacement arrives soon so you can continue enjoying those benefits.
Best regards,
FOREO CC
I had a great experience with FORCO…
I had a great experience with FORCO Customer care, especially with Arya.
She was very patient, clear, and professional in guiding me through the registration process for my FAQ 202 device. Her step-by-step instructions were easy to follow, and she responded promptly to my questions.
Thanks to her support, I was able to successfully register and start using my device without any issues. I truly appreciate her kindness and efficiency.
Excellent customer service - thank you, Arya!
February 20, 2026
Unprompted review
Reply from FOREO
Dear Leighann,
Thank you so much for sharing your experience!
We’re delighted to hear that Arya was able to guide you patiently and clearly through the registration process for your FAQ 202 device. It’s wonderful to know her support made it easy for you to start using your device without any issues.
Your kind words mean a lot to us, and we’ll be sure to pass them along to Arya.
Best regards,
FOREO CC
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Great service
I've been Foreo user for almost 10 years and I bought many of the Foreo device. However, the Iris device was fault (no more tapping motion) and the customer service assistant Marko is incredible helpful to assist me on this.
February 2, 2026
Unprompted review
Reply from FOREO
Dear Chern,
Thank you so much for sharing your experience!
We’re thrilled to hear that Marko was able to assist you and make the process smooth, especially after your issue with the IRIS device.
It means a lot to know that our support has made a positive difference for a long-time FOREO user like you.
Best regards,
FOREO CC
Great Customer Service
Danny was very attentive to my concerns and asking for the right documentation to get my replacement shipped out to me. He was so helpful and it was not a difficult process. I love the FOREO bear product I feel like it's made improvements on my face and I cannot wait to get my replacement to start using it again.
February 18, 2026
Unprompted review
Reply from FOREO
Dear Ashley,
Thank you for your wonderful feedback!
We’re so glad to hear that Danny was attentive and helpful throughout the replacement process and that everything went smoothly for you.
It’s great to know you’re enjoying your FOREO BEAR and seeing positive results—we hope your replacement arrives soon so you can get back to using it.
Best regards,
FOREO CC
Lucija from the FOREO customer support…
Lucija from the FOREO customer support team has been absolutely exceptional. I’m based in India, and despite the distance and time differences, she went above and beyond to ensure my issue with the FOREO Luna 3 device was fully resolved. She personally took ownership of my case, guided me through the warranty claim process seamlessly, raised everything internally, and followed up consistently while keeping me informed every step of the way. Her professionalism, empathy, and dedication truly stood out. It’s rare to come across someone so genuinely committed to customer satisfaction. Lucija didn’t just solve my problem — she made the entire experience feel valued and cared for. I am incredibly grateful for her support and the effort she put into helping me. FOREO is truly fortunate to have someone like her on their team.
February 16, 2026
Unprompted review
Reply from FOREO
Dear Pooja,
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re truly delighted to hear about your experience with Lucija and how she supported you throughout the process. Her professionalism, dedication, and care are exactly what we strive to offer every customer, no matter the distance or time zone.
Your kind words mean a great deal to us, and we’ll be sure to pass them along to her.
Best regards,
FOREO CC
Danny was very professional
Danny was very professional, helpful and joyful.
February 19, 2026
Unprompted review
Reply from FOREO
Dear Carilyn,
Thank you so much for your kind feedback!
We’re delighted to hear that Danny was professional, helpful, and brought a joyful touch to your experience. We truly appreciate you taking the time to share this.
Best regards,
FOREO CC
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Product developed a defect after some…
Product developed a defect after some months of normal use. However, customer service handled the warranty claim very efficiently. After providing video proof, the claim was approved quickly and a replacement was arranged without requiring a return. The process was smooth and professional.
February 18, 2026
Unprompted review
Reply from FOREO
Dear Alina,
Thank you for sharing your experience!
We’re glad to hear that our Customer Service team was able to handle your warranty claim efficiently and make the replacement process smooth and professional.
Your feedback means a lot to us, and we appreciate you taking the time to share it.
Best regards,
FOREO CC
I bought Foreo Luna and Luna 4 Hair…
I bought Foreo Luna and Luna 4 Hair recently. I spent almost £300. They are both really bad quality. Face cleaner looks and vibrates exactly like your cheap copies from Amazon. When I wanted to see what video treatments are included with this device I was asked to subscribe and pay 8.99 Mothly !!! to see the quality videos, after I already payed a lot for the device. Very basic version were just rubbish videos showing you how to massage your fave with the BACK of the device. Hair Luna is even worse. Silicone touch points are super short and way to soft to go between your hair to touch the scalp. Its just vibrating soft disc for a lot of money. I never used the items . I didn't like the quality straight away but Foreo is not letting me return it.
February 14, 2026
Unprompted review
Reply from FOREO
Dear Agnieszka,
Thank you for taking the time to share your honest feedback.
We’re sorry to hear that your experience with the devices did not meet your expectations, especially after such a significant investment. We understand how frustrating this must feel.
We appreciate you sharing your concerns regarding product quality, content access, and usability. Your feedback is very important to us and helps us improve both our products and services.
Kind regards,
FOREO CC
Pamela from customer service was…
Pamela from customer service was amazing. It was super easy and straightforward to get a replacement product. Would recommend FOREO to everyone, overall amazing company!
February 17, 2026
Unprompted review
Reply from FOREO
Dear Olivia,
Thank you so much for your kind words!
We’re thrilled to hear that Pamela was able to make the replacement process easy and smooth for you.
Your recommendation truly means a lot to us, and we’re grateful to have you as part of the FOREO community. 😊
Kind regards,
FOREO CC
danny was very helpful with my warranty…
danny was very helpful with my warranty claim
February 15, 2026
Unprompted review
Reply from FOREO
Dear Desiree,
Thank you for sharing your experience!
We’re happy to hear that Danny was able to help you with your warranty claim.
We’ll be sure to pass along your kind words. 😊
Kind regards,
FOREO CC
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Reply from FOREO
Dear Chaimaa,
Thank you so much for your kind feedback! We’re delighted to hear you had an amazing experience.
Warm regards,
FOREO CC
Tibor from FOREO Customer Support was…
Tibor from FOREO Customer Support was extremely helpful throughout the entire process. He responded to my emails quickly and provided clear, detailed explanations for every step. Thanks to his guidance, everything was handled very smoothly and in a way that was simple and easy to understand. I truly appreciate his efficiency and professionalism.
February 12, 2026
Unprompted review
Reply from FOREO
Dear Katarina,
Thank you so much for your kind words!
We’re thrilled to hear that Tibor was able to assist you efficiently and clearly throughout the entire process. It’s wonderful to know that his guidance made everything smooth and easy to understand.
We’ll be sure to pass along your feedback to Tibor — he’ll be very happy to hear this!
Warm regards,
FOREO CC
Excellent Customer Service Experience with FOREO’s specialist: Mr Marko
I had an excellent experience with FOREO’s customer support team, especially Mr. Marko, who handled my warranty claim.
Mr. Marko was extremely professional, responsive, dedicated, and responsible throughout the entire process. He carefully reviewed my case and supported me in receiving a replacement product. I truly appreciate the care and efficiency shown by both him and the team!
The whole experience made me feel valued as a customer, and I am genuinely more satisfied with the brand after this support. This level of service builds trust and long-term loyalty.
I will definitely continue purchasing FOREO products in the future and will happily recommend the brand to my friends and family.
Thank you, Mr. Marko and the FOREO team, for your outstanding support!
Yours Sincerely !
February 12, 2026
Unprompted review
Reply from FOREO
Dear Dinh,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Mr. Marko and our Customer Care team were able to support you so professionally and efficiently. It’s fantastic that your experience has reinforced your trust and satisfaction with FOREO.
We truly appreciate your loyalty and recommendation, and we look forward to continuing to provide you with great products and support in the future.
Warm regards,
FOREO CC
I have known the company for two years…
I have known the company for two years already, I have 3 devices, and I do like them. I am also very thankful to the customer care team. They are very professional and very kind.
February 11, 2026
Unprompted review
Reply from FOREO
Dear Irena,
Thank you so much for your kind words and for being with us for the past two years!
We’re delighted to hear that you’re enjoying your devices and that our Customer Care team has been able to support you in a professional and kind way.
Your loyalty truly means a lot to us. Thank you for trusting FOREO!
Warm regards,
FOREO CC
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Excellent support
I had a very good experience with the support team, especially Arya.
She was patient, professional, and really helped me a lot to resolve my situation and activate my subscription.
Thank you for the great service.
February 8, 2026
Unprompted review
Reply from FOREO
Dear Adriana,
Thank you so much for your kind feedback!
We’re thrilled to hear that Arya and our support team were able to assist you patiently and professionally, and that your situation was resolved smoothly.
We truly appreciate your recognition and are glad you had a positive experience with FOREO Customer Care!
Warm regards,
FOREO CC
Arya did a great job!
Arya was extraordinarily kind and patient as she helped me navigate the issue I was having with my Luna. Her customer service skills are stellar - something that is not a given in this day and age.
February 7, 2026
Unprompted review
Reply from FOREO
Dear Catherine,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Arya was able to assist you with such kindness and patience. It’s fantastic to know her support made a positive difference for you.
We’ll be sure to pass along your kind words to Arya — she’ll be thrilled to hear this!
Warm regards,
FOREO CC
Warranty claim
I did a warranty claim a few days ago. Pamela has been great and has approved my claim. I was surprised on how fast she worked to take care of this for me.
I should be expecting my new devise in a few days. I’m very happy with how fast and easy this process was.
February 10, 2026
Unprompted review
Reply from FOREO
Dear Tina,
Thank you so much for sharing your experience!
We’re thrilled to hear that Pamela was able to assist you quickly and smoothly, and that your warranty claim was handled efficiently.
We hope you enjoy your new device and that it continues to make your skincare routine even more enjoyable. Your feedback means a lot to us!
Warm regards,
FOREO CC
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