I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
Company replied
Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Danny made my item replacement process…
Danny made my item replacement process really smooth and she dealt with it in a very timely manner !
January 19, 2026
Unprompted review
Reply from FOREO
Dear Jamie,
Thank you for your feedback! We’re delighted to hear that Danny made your replacement process smooth and handled everything in a timely manner.
Your kind words are truly appreciated and will be shared with her. If you need any further assistance, we’re always here to help.
Kind regards,
FOREO CC
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Fantastic Customer Service
I had a delivery coming, but it never arrived so I sent an e-mail to FOREO customer service explaining my issue. Within 24 hours I received a very nice and polite email asking me a couple of questions. She looked into it and within another 24 hours, she said they would be shipping out the item. Five days later I received my item!! All I can say is one of the best customer service experience I’ve had in quite a long time.
January 8, 2026
Unprompted review
Reply from FOREO
Dear Paula,
Thank you so much for sharing your experience! We’re thrilled to hear that our customer service was able to resolve your delivery issue quickly and efficiently.
It’s wonderful to know that you received your item promptly and that the support you received left such a positive impression. Your kind words mean a lot to us and will be shared with the team.
Kind regards,
FOREO CC
I had such a lovely experience with…
I had such a lovely experience with Foreo’s customer care, thanks to Arya. She was incredibly kind, responsive, and genuinely supportive throughout our exchange. It’s rare to feel truly taken care of by a brand, and her warmth and professionalism made the experience feel personal and reassuring.
Thank you, Arya, for your patience, generosity, and thoughtful support — it really made a difference.
January 18, 2026
Unprompted review
Reply from FOREO
Dear Valerie,
Thank you so much for sharing your experience! We’re thrilled to hear that Arya provided such kind, responsive, and supportive customer care.
It’s wonderful to know that her warmth and professionalism made the experience feel personal and reassuring. Your kind words will definitely be shared with her — we’re sure she’ll be delighted to know she made such a positive difference.
Kind regards,
FOREO CC
BUYER BEWARE
If you are considering purchasing a Foreo Hand Mitt please beware that once you open the box to view the product you have invalidated your return option unless the product is faulty! Never seen any other product/company that puts such ridiculous conditions on their product that customers are not allowed to even view the actual product! Also unless you are familiar with tech bear in mind that you have to unlock, register warranty and find the best way to use via an app!
January 17, 2026
Unprompted review
Reply from FOREO
Dear Margaret,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding our Foreo device.
We’d like to clarify that our return policy is designed to ensure hygiene and safety for all customers, which is why products cannot be returned once opened unless they are faulty. We understand this may seem strict, and we truly appreciate your perspective.
Regarding the app and warranty registration, these steps are in place to help you get the best experience from your Foreo device, including personalized settings and access to updates. We know it can feel technical at first, and we’re happy to provide guidance if needed.
Your feedback is valuable and helps us improve, and we’re here to assist if you have any questions about using your device.
Best regards,
FOREO CC
I have to wait a little due to a…
I have to wait a little due to a holiday but once they received my message, a team was working very fast to help me solve my problem. Their direction was clear and great communication from the team and Pamela
January 14, 2026
Unprompted review
Reply from FOREO
Dear Linh,
Thank you so much for sharing your experience with us.
We truly appreciate your patience during the holiday period, and we’re very happy to hear that once your message was received, our team acted quickly to assist you.
It’s great to know that the guidance was clear and that you experienced smooth communication throughout the process. Your kind words about Pamela and the team mean a lot and will be shared with them.
If you need any further assistance, we’re always here to help.
Kind regards,
FOREO CC
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Excellent Customer service from Marko
Excellent Customer service from Marko！Quick response , good after service. The warranty claim process is simple, I get the device pretty fast.
January 11, 2026
Unprompted review
Reply from FOREO
Dear Violet,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you received excellent customer service from Marko and that everything—from the quick responses to the smooth warranty claim process—met your expectations.
It’s great to know that the replacement arrived quickly and that you were satisfied with the after-service support. Your kind words will definitely be shared with Marko.
If you need any further assistance, we’re always happy to help.
Kind regards,
FOREO CC
Foreo device not powering on
Nady is a professional. Thank you very much for your help.
January 12, 2026
Unprompted review
Reply from FOREO
Dear Linh,
Thank you for your kind feedback.
We’re glad to hear that Nady provided you with professional support and was able to help. Your appreciation truly means a lot to us, and we’ll be sure to share your message with her.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
FOREO CC
Excellent customer services from Danny
Excellent customer services from Danny. He is very dedicated and helpful in instructions to my problems. They are solved so quickly in a professional manner. Foreo always provides not only good quality products that last for years but also outstanding customer services. Thanks Danny!
January 13, 2026
Unprompted review
Reply from FOREO
Dear Annie,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear about your positive experience with Danny and that he was able to resolve your concerns quickly and professionally. Your kind words truly mean a lot to us and will be shared with him as motivation.
We’re also grateful for your continued trust in FOREO products and our customer service. Providing long-lasting quality and outstanding support is always our goal.
Kind regards,
FOREO CC
I’ve ordered 10 boxes of UFO Mask and…
I’ve ordered 10 boxes of UFO Mask and one of the boxes was opened. After sending the photos, Nady is very helpful and arrange another one send to me. I appreciated so much for her prompt action and accountability. Nady is definitely a great asset to Foreo!
January 12, 2026
Unprompted review
Reply from FOREO
Dear D,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with the opened box, but we’re very glad that Nady was able to assist you promptly and arrange a replacement. Her dedication, quick action, and sense of accountability truly reflect the level of service we strive to provide.
Your kind words mean a lot to us, and we’ll be sure to share your praise with Nady. Thank you for your understanding and for choosing FOREO.
FOREO CC
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I am relatively satisfied with the company services
I am relatively satisfied with the company. Support is answering on time and is really effective. They helped me as manually adding the 10% discount which ai forgot to add on my first order. However, today is 12.01.2026 and I still did not receive my order made on 31.12.2025. :(
January 12, 2026
Unprompted review
Reply from FOREO
Dear Petya,
Thank you for sharing your honest feedback with us.
We’re glad to hear that our support team was responsive and effective, and that they were able to assist you by manually applying the 10% discount to your order.
However, we’re truly sorry to hear that your order has not yet arrived. We completely understand how disappointing this can be, especially when waiting longer than expected. Please rest assured that we take delivery delays seriously, and our support team will be happy to look into the status of your shipment and assist further.
Thank you for your patience and for giving us the opportunity to improve.
FOREO CC
I had decided to cancel my subscription…
I had decided to cancel my subscription and emailed customer support. To my surprise they replied back quite quickly to confirm my cancellation with immediate effect. I was very impressed with Nady at FOREO Customer support team. Thank you
January 8, 2026
Unprompted review
Reply from FOREO
Dear AL,
Thank you so much for sharing your experience! We’re thrilled to hear that Nady was able to assist you quickly and efficiently with your subscription cancellation.
Your kind words mean a lot to us, and we’ll be sure to pass them along to Nady.
Thank you again for taking the time to share your feedback.
Kind regards,
FOREO CC
The consulting staff were very…
The consulting staff were very enthusiastic. They handled any problems very well.
January 10, 2026
Unprompted review
Reply from FOREO
Dear Hang,
Thank you for sharing your feedback! We’re delighted to hear that our consulting staff were able to assist you enthusiastically and handle any issues effectively.
Your kind words mean a lot, and we’ll be sure to share them with the team.
Kind regards,
FOREO CC
Best skin care, company and brand
Hi, I have multiple products from Foreo and I just absolutely love every single one and my collection is not finished yet and if something does happen to go wrong with one of your devices, they send you out a new one right away. It is amazing. It’s worth it to spend a little bit of money on investment on your skin for devices for your skin, especially with Foreo Because you are always in good hands.
December 1, 2025
Unprompted review
Reply from FOREO
Dear Angie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Foreo products and feel confident in the support we provide.
It’s always our goal to ensure our customers are happy with their devices and enjoy their skincare journey. Your kind words mean a lot, and we’re delighted to be part of your skincare routine!
Thank you again for sharing your experience.
Kind regards,
FOREO CC
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Very happy with service
Nady was very helpful and explained all the process of complaint with all details I needed. I was truely suprised that the instrucion is so easy to follow and Nadya was responding quickly and so helpful to me. The whole issue was resolved within 48 hours and I am expecting new device soon.
Thank you once again, I am really happy with the service provided and for sure 11 devices are not the end of my journey wirth Foreo.
January 7, 2026
Unprompted review
Reply from FOREO
Dear Paulina,
Thank you so much for your kind words! We’re thrilled to hear that Nadya was able to guide you through the process smoothly and that your issue was resolved so quickly.
It’s wonderful to know that you’re happy with the service and that your experience reinforces your confidence in Foreo products. We look forward to supporting you with your future Foreo devices!
Thank you again for sharing your feedback.
Kind regards,
FOREO CC
Company stands by their products.
I have several Foreo products and my Luna 4 body died on me... sort of slowly... but eventually just wouldn't vibrate, despite turning on.
Anyhow, customer service made it easy and I was surprised/delighted to learn they have a 2 year warranty, standard, which really says a lot about the company. They had me sorted out quickly with a new one. Customer service (Arya) was really friendly, quick to understand my problem, and offered a reasonable solution. The new one was in my hands within a week or so. Thank you! This experience makes me feel even better about my other Foreo purchases.
December 15, 2025
Unprompted review
Reply from FOREO
Dear Chris,
Thank you so much for sharing your experience! We’re delighted to hear that Arya and our team were able to resolve your issue quickly and that your new Luna 4 body is working perfectly.
It’s wonderful to know that our warranty and customer care helped make your experience a positive one, and that it reinforces your confidence in your other Foreo products. Your kind words mean a lot to us!
Thank you again for taking the time to share your feedback.
Kind regards,
FOREO CC
Outstanding customer service
Arya provided outstanding customer service. She was professional, helpful, and prompt in providing solutions, with very quick responses. Highly recommend!
January 5, 2026
Unprompted review
Reply from FOREO
Dear Rachel,
Thank you so much for your kind words!
We’re thrilled to hear that Arya provided you with such outstanding service. Your feedback means a lot to us, and we’ll be sure to share it with her.
We truly appreciate your support!
Warm regards,
FOREO CC
I had a fantastic customer service…
I had a fantastic customer service experience with FOREO, thanks to Arya. I ran into an issue with device registration and a subscription that was tied to the wrong account, and Arya handled everything quickly, clearly, and with genuine kindness.
She walked me through exactly what was needed, promptly removed the old device registration, and successfully transferred my subscription to the correct account without any hassle. Her responses were timely, friendly, and reassuring throughout the entire process, which made what could have been a frustrating situation completely stress-free.
It’s refreshing to receive such thoughtful, efficient, and professional support. Arya truly went above and beyond, and this experience reinforced my confidence in FOREO as a brand. Highly recommend both FOREO and their customer care team!
January 7, 2026
Unprompted review
Reply from FOREO
Dear Emily,
Thank you so much for sharing your experience!
We’re thrilled to hear that Arya was able to assist you so efficiently and kindly, resolving your device registration and subscription issue with ease. Your feedback about her professionalism, timeliness, and support truly means a lot to us.
We’re delighted that your experience reinforced your confidence in FOREO, and we really appreciate your recommendation. We’ll be sure to share your kind words with Arya and the team!
Warm regards,
FOREO CC
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Concierge-level customer care
Concierge-level customer care!
With a shipping issue that many sellers would have put squarely back into my lap, Arya from Foreo understood the assignment and went well above and beyond. Item is on the way, and I cannot wait to enter the world of Foreo! Will be back to review once received. Thank you, Arya!
January 8, 2026
Unprompted review
Reply from FOREO
Dear Aurelia,
Thank you so much for sharing your experience!
We’re delighted to hear that Arya provided such exceptional support and went above and beyond to resolve your shipping issue. It’s wonderful to know your item is on its way, and we can’t wait for you to enjoy your FOREO products.
We truly appreciate your kind words and look forward to your next review once you’ve received it!
Warm regards,
FOREO CC
I had an issue with my Issa 3…
I had an issue with my Issa 3 toothbrush, but thankfully it was still within the 2-year warranty. I received a quick response from customer service, and Danny provided clear instructions for the replacement. The whole process was fast and smooth. Great support—thank you, Danny!
January 5, 2026
Unprompted review
Reply from FOREO
Dear Linka,
Thank you so much for sharing your experience!
We’re thrilled to hear that Danny was able to assist you quickly and clearly, making the replacement process fast and smooth. Your kind words mean a lot to us, and we’re delighted that our support met your expectations.
We truly appreciate your feedback and look forward to continuing to provide you with the best FOREO experience!
Warm regards,
FOREO CC
A spécial thank for Tibor of the after…
A spécial thank for Tibor of the after sales service, quick, polite and effective
January 7, 2026
Unprompted review
Reply from FOREO
Dear Nico,
Thank you so much for your kind words!
We’re delighted to hear that Tibor provided you with quick, polite, and effective support. Your feedback means a lot to us, and we’ll be sure to share your appreciation with him.
We truly appreciate your support!
Warm regards,
FOREO CC
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