My hair stopped falling out after two bottles however I paid for another last week and just got my shipment…? It went from elegant classy nice bottles for the pill to the cheapest you could possibly f... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a d... See more
Company replied
First shipment arrived as promised. There was a problem with the second shipment but after chatting with customer service they both answered and took care of the problem right away. Would use this com... See more
Company replied
My medication came on time and the instructions were easy to follow. However I find it strange I can't log my doses on the app. In the habit section I have Water, Sleep, nutrition, and movement. Why d... See more
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Company details
- #51 of 54 best companies in Online Pharmacy
- #52 of 58 best companies in Hair Product Store
- #29 of 31 best companies in Mental Health Service
- #42 of 45 best companies in Online Prescription Medication Vendor
About hers
Written by the company
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.
Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.
Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.hers
Written by the company
- Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
- Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.
Hers Company Guarantees
From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.
We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process.
All of our doctors are licensed and board certified.
Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7.
All products are offered at 50-80% off retail cost.
We can ship all orders to a PO box.
If your order is lost, stolen or incorrect, we will do our best to replace it.
All submitted user photos and information is private and never shared for promotional purposes.
Contact info
Letterman Drive 1, 94129, San Francisco, United States
- 1 (800) 368-6400
- support@forhers.com
- forhers.com
3.4
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Professional and easy to work with
Easy to work with and my questions are answered promptly which is important to me
October 29, 2025
Unprompted review
I feel supported and your system is…
I feel supported and your system is easy to use. I like that I get advanced shipments. This allows me to travel without having to change shipping addresses or organize shipments. The app is always asking for updates and I can ask for advice from my doctor anytime I need to. Highly recommend!
April 23, 2026
Unprompted review
Haven't noticed any change
April 23, 2026
Unprompted review
I get no response from them about my…
I get no response from them about my order. The app shows I have no prescriptions, however they already charged my credit card. I have no idea what is going on if it got shipped or what? I'm going to dispute this on my credit card.
April 17, 2026
Unprompted review
I’m frustrated with my progress
I’m frustrated with my progress. I’ve been at a standstill for well over a month. This product is expensive and is not looking like it’s worth the money. At this point it’s highly unlikely that I will continue this prescription once it runs out.
April 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So far everything is going as expected
So far everything is going as expected. I feel your app could have more information, such as a chart that explains the dosage amounts and when to expect to increase the dose.
April 23, 2026
Unprompted review
Reply from hers
Hey Lynda,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
You shipped more medication to me that…
You shipped more medication to me that I DID NOT ORDER!! I am disputing the charge and I will send back the unopened medication. I did NOT reorder the medication.
Where do I ship it back to???
March 31, 2026
Unprompted review
Meds are working for me and…
Meds are working for me and practitioners have been responsive with my doses so far.
Shipping makes me nervous. My initial order was delayed due to medication shortages and my first refill almost didn’t arrive in time, but we will see how that goes as I’m due for another refill in a few weeks.
April 23, 2026
Unprompted review
Reply from hers
Hey Roxxanne,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Since I’ve increased my dosage last…
Since I’ve increased my dosage last week, it is so much better!!!
April 23, 2026
Unprompted review
Reply from hers
Hey Beth,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Reply from hers
Hi Sherry,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
So convenient and responsive
So convenient and responsive, it makes life much easier!
April 23, 2026
Unprompted review
Reply from hers
Hi Meghan,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
The progression of weight loss was slow…
The progression of weight loss was slow in the beginning. It would have been helpful to know when I purchased the meds. The app stops working and is not very interactive. Meal and macro tracking in the app, could help the program. My concerns have been met and answered by all the medical staff and personnel. Delivery is prompt and shipment as expected.
April 23, 2026
Unprompted review
Reply from hers
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
Reply from hers
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
Reply from hers
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
No support for being locked out of…
No support for being locked out of account. Have emailed multiple times, told someone would contact for further help. 45min wait on help desk and then disconnected. Still auto shipping even though I have emailed to cancel.
Glp-1 would great and happy with it, but support with account and any access to online services is zero!
November 23, 2025
Unprompted review
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
Easy enough
Easy enough. Just not really losing weight and dealing with some side effects.
April 22, 2026
Unprompted review
Reply from hers
Hi Shane,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Explanation of medicine is very…
Explanation of medicine is very thorough! The reminders and encouraging words are definitely a plus!
February 13, 2026
Unprompted review
Reply from hers
Hey Monica,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I’ve been taking my medication for 10…
I’ve been taking my medication for 10 weeks now and haven’t lost an ounce. I’m not particularly hungry, I drink 80 ounces of water daily and exercise at least 4 days a week. I’ve been adding more protein to my diet, as instructed, but still no weight loss. I’ll finish my program that I signed up for and hopefully by the end of this I will have lost at least 5 lbs.???
April 22, 2026
Unprompted review
Reply from hers
Hi Diana,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
It’s really expensive and I don’t like…
It’s really expensive and I don’t like that I was given semiglutide instead of tirzepetide.
April 22, 2026
Unprompted review
Reply from hers
Hi Darci,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
Reply from hers
Hi Lorraine,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
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