I love bring able to design my own test. I'm training for a number of big races and wanted to look at some specific areas. The results will help my coach and I refine my training. The website and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YES,LUCY & KATE AND THE REST OF THE FORTH TEAM ARE TOP KNOTCH/SPOT ON GOOD PROFESSIONALS IN THEIR SUPPORT, KNOWLEDGE & SERVICES THAT THEY OFFER. THANK YOU FOR YOUR PROMPTE FOLLOW UP TOWARDS ROY... See more
Company replied
This is my second time using this company, and once again it has been flawless. The test kit arrived quickly and contained everything needed to easily collect my blood samples. I returned the samples... See more
Company replied
A couple of months ago, I wrote an honest but brutal review on the service I had received from Forth. I have since bitten the bullet and given them another go (they do provide a comprehensive s... See more
Company replied
Company details
Written by the company
Keep track of what’s happening on the inside with our range of private blood tests to monitor essential health biomarkers.
Contact info
Basepoint Business Centre, NP16 5UH, Chepstow, United Kingdom
- info@forthwithlife.co.uk
- forthwithlife.co.uk
4.2
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my test and they…
I had a problem with my test and they were very helpful and quick to reply, and there was no problem sending out a new kit, highly recommend this company
June 10, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Mark!
We hope to welcome you back soon.
Lucy
Mehhh
Although the tests are quick and fairly thorough, Forth is so AI run that you won't ever get decent customer service. Had issues with blood flow for a sample and the only advice they gave was repeating the exact wording from the leaflet. When they messed up for my partner, it took him a lot of effort to get a reply that wasn't AI.
Forth then sent me a request for a survey, offering a £25 voucher for completing it. My partner still wants to use their tests so I did the survey. I am yet to receive the voucher and my messages to customer service have gone unanswered.
April 6, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to leave a review, and we’re sorry your recent experience left you feeling frustrated.
We understand it can feel impersonal when support responses follow a similar pattern, but we do want to reassure you that all customer enquiries are handled by real human members of our team.
On the voucher, your message came in over the weekend and we responded on the next working day once we had a confirmed update to share. All eligible customers received their voucher on Tuesday morning, and we hope yours has now reached you. If for any reason it hasn’t, please do get in touch and we’ll get that sorted for you straight away.
Top notch service
I didn’t get my order quite right for a test I wanted. Lucy and the team provided excellent support throughout. The customer service from Forthis always top notch!
June 4, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Lisa!
We hope to welcome you back soon.
Lucy
Excellent customer service
Excellent customer service, Lucy in particular was very helpful when I messed up my home blood test, she responded very quickly, giving me full advice, options for other test procedures and follow up help. I will now be using the phlebotomy kit at a clinic as the advanced thyroid test kit does require quite a lot of blood. I can't review the test itself yet but would recommend this company for it's customer service.
June 4, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Claire!
We hope to welcome you back soon.
Kate
Test arrived promptly
Test arrived promptly, easy to follow instructions. Posted sample back to Forth on a Monday and received the results on the Tuesday evening. The dashboard is easy to read and along with the results there's lots of information to help you understand what they mean. Definitely recommend.
June 2, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Mrs C Anderson!
We hope to welcome you back soon.
Cassidy
Service not in line with the consumer act
I had repeated error messages when ordering a test and the basket kept emptying with the result that I ended up losing my selection of a thyroid test and being billed for the wrong selection with one of the add ons being made the main order. There was no confirmation of the test and add ons ordered in the email sent and the website was not displaying the order page. Very stressful. I was unwell and vulnerable at the time unable to walk with a foot injury and couldn't get to the GP for my thyroid test so paid for a home nurse, who was not able to verify the test I ordered (I did ask her and she just confirmed it was a thyroid test, which it was not!) and she did not post the blood back in time so one of the markers was missing. I asked for a part refund, which was reasonable in the circumstances as I did not receive the main thyroid test I wanted, only the add on tests, of half price. They offered 10% off my next order and sent me a vitamin D in the post with no nurse appointment to draw blood. I would never use them again. According to the consumer act the company should be clear about their service, which they are not due to the lack of email confirmation, access to the order page of the website, and the nurse giving the wrong information (she told me it was a thyroid test but the thyroid test was not included or I would have refused to give blood). I am a pensioner and ill afford to lose the considerable amount of money taken for a test I would never have paid out for and only selected as a low cost add on. I have a long history of thyroid testing with the company so they were well aware of my needs but no one reached out to check until I complained.
April 14, 2026
Unprompted review
Reply from Forth
Thank you for sharing your experience. We’re sorry to hear you felt frustrated, and we’d like to clarify what happened here.
From our records, the test that was ordered and processed included the biomarkers selected at checkout, alongside a home phlebotomy appointment. The price paid reflects both the selected markers and the additional cost of the home nurse visit.
Your sample was successfully collected and received by the laboratory, and results were provided for the biomarkers included in your order. Where Vitamin D could not be processed, this was resolved by sending a replacement test free of charge to ensure you received all markers purchased.
In relation to your order confirmation, we can see that an email was received. This provides access to your order details via your account, where a full breakdown of the selected test and markers is available.
We appreciate your feedback regarding the website experience and will continue to review this.
We also want to clarify that phlebotomy appointments are carried out by external clinical partners. They are responsible for collecting the sample but are not able to amend or verify the test selection at the time of the appointment, as this is confirmed during the ordering process.
While we understand this was not the outcome you had expected, the service purchased was fulfilled in line with the order placed. As a gesture of goodwill, we offered a discount towards a future thyroid test.
If you would like to contact our support team, we would be happy to assist further.
You need to budget for a professional blood draw
You need to budget for a professional blood draw as well, it's misleading to suggest your likely to fill a tube from a pin prick. I've tried twice no chance.
June 1, 2026
Unprompted review
Reply from Forth
Thank you for sharing your experience. We’re sorry to hear you found sample collection difficult, and we’d like to provide some context.
Our finger-prick tests have been in use for over 10 years and are designed to offer a convenient and clinically validated way to collect samples at home without the need for a professional blood draw.
We have a 90% success rate with our finger prick kit, but when difficulties do occur it is usually one or two things that could be the problem: circulation and dehydration.
That said, we do recognise that some customers may still find sample collection challenging, which is why we provide detailed instructions and guidance within the kit to support a successful sample.
For those who would prefer not to use a finger-prick method, we also offer alternative options, including phlebotomy appointments with trained clinicians, which can be selected at the time of purchase.
We also reached out directly following your review to offer support, including additional guidance and alternative options to help you complete your test successfully.
We would love to support you further, so please don’t hesitate to get in touch with our support team.
Easy and painless
The while process is very simple and educational. I got my results back with a doctors notes within 48 hours of sending them off. Exceptional service. Kit is very easy to use and completely painless.
May 29, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Andrew!
We're so glad the results gave you the insight you were looking for.
We hope to welcome you back soon.
Kate.
Great service
Very fast turnaround I have received the test and sent it and got the results next day. Impressive. The results includes concise and informative information from a doctor as well. Great service. Recommended
May 28, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Gokhan!
We're so glad the results gave you the insight you were looking for.
We hope to welcome you back soon.
Poor customer service
Poor customer service, no way of contacting them other that email but they take days to respond. Several emails later and still no answer to where blood results are . Slow communication and very little customer support.
Would I use again ? No
May 17, 2026
Unprompted review
Reply from Forth
Thank you for sharing your experience. We’re sorry to hear you felt frustrated, and we’d like to clarify what happened here.
We can see that our team responded promptly throughout your enquiry, with the majority of replies provided on the same day as your responses, and all communication within our stated service timeframes.
In this instance, your sample was received by the laboratory before the kit had been activated.
Activation is a required step, as it links the sample to a customer account and allows results to be processed and released. We include clear instructions within the test kit explaining how to activate your kit before sending your sample to the laboratory.
After receiving guidance from our team, you activated your kit. However, it was activated under a different account. Because our system uses the account details (including sex and date of birth) to apply the correct clinical reference ranges, this meant that the results were initially linked to the wrong profile and incorrect ranges were applied.
As soon as this was identified, our team corrected this by transferring your results to the correct account, applying the appropriate reference ranges, and arranging an additional medical review to ensure your report was accurate and clinically appropriate.
We understand how important it is to receive results promptly and clearly, and we’re pleased this has now been fully resolved.
If you would like to contact our support team, we would be happy to assist further.
Excellent Bespoke Testing Service
My go to for bespoke blood tests. I don't need a doctors report, but I like the option to fine tune your level of support should you require it. The speed of results is second to none, and the tests are straight forward to perform at home and a simple process to return. I forgot to activate a test once and while I certainly won't be repeating that oversight (it required unnecessary effort on both sides!) Customer service were faultless in their handling of my self created problem and I'm so grateful for their help! I have no problem recommending Forth to anyone, and have to many people I know already!
May 23, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Kerry!
We're so glad the results gave you the insight you were looking for.
We hope to welcome you back soon.
Cassidy
Forth always deliver
Forth always deliver. Test arrived quickly, was easy to do and results were sent to me 48 hrs after posting with helpful info to interpret what they meant.
May 21, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Kathy!
We hope to welcome you back soon.
Lucy
I purchased a testosterone blood test…
I purchased a testosterone blood test with a few add ons like vit d levels. I had to get my blood drawn which has a cost. The results came back quickly with a 1 word response. Normal. I contacted forth support to ask what the breakdown of my testosterone was and the response was they only check overall testosterone which I found shocking for a company advertising as specialist. Any testosterone investigation needs to know what a person's free testosterone is to decide if your testosterone is normal. I was told free testosterone is another test id need to purchase. Not only should this be made clear to paying customers but to actually test one and tell someone with a 1 word comment its normal is actually negligible in my eyes. Not a lot of men would even know they need to know their free testosterone. It's now been a couple of weeks and I'm still waiting on the customer support speaking to a colleague. I won't be using this company again and I suggest anyone wanting their testosterone tested read the small print and use a different company. Edit. After reading the reply by forth to my review I went back onto the site to see if I missed something when I personalised my test. I did NOT. Free testosterone does not come up. But that is not my main issue. My issue is forth sold me a testosterone test that they claim gives you results on all the usual male hormonal issues. Impossible and its miss selling without checking free testosterone. Most people do not know this and maybe happy their test is good yet they may be have defunct free testosterone. This is not only miss selling its dangerous. The imformation I'm stating should be made very clear so people understand overall testosterone doesn't tell them anything.
May 21, 2026
Unprompted review
Reply from Forth
Thank you for sharing your experience. We’re sorry to hear you felt let down, and we’d genuinely like to address the points you raise.
The Testosterone test you purchased clearly states it measures one biomarker: total testosterone. This is a clinically recognised marker and the standard first step in assessing testosterone status. This is reflected both in the test name and on the product page. Our doctor’s comment on the page does recommend a wider hormone panel for those looking for a fuller picture of testosterone health, and we will look at putting that recommendation higher on the page, so it is not missed.
You mentioned that you personalised your test to include a couple of extra markers. Free testosterone is also included on our bespoke builder as an option to add to your order. On this occasion, it wasn’t selected as part of your purchase. We understand that the difference between total and free testosterone isn’t always obvious, and that’s genuinely useful feedback in helping us make this clearer at the point of purchase.
We also want to clarify that your results were accompanied by commentary from our medical team. We take the quality of our results and reporting seriously, and a one-word response would never be something we’d consider acceptable.
If you would like to contact our support team, we would be happy to discuss options for a wider male hormone panel.
No Potassium
I can't even add Potassium as a biomarker. Wow. What a good start.
EDIT 1 /: Thankyou for the comprehensive reply, but this doesn't explain why you don't offer potassium with a venous draw taken locally. 2/ Stars added for your helpful reply to me, twice.
May 12, 2026
Unprompted review
Reply from Forth
Thank you for your feedback. It’s a decision I’m happy to explain directly.
Potassium is genuinely one of the more complex biomarkers to measure accurately in a home testing setting. Once blood is collected, potassium is only reliably stable for around four hours.
To prevent false elevation (known as pseudohyperkalaemia), the sample needs to be centrifuged promptly to separate the serum from the red blood cells. That’s straightforward in a clinical environment, but it simply cannot be guaranteed when samples travel overnight by post.
Rather than offer a result we couldn’t clinically stand behind, we made the decision not to include potassium in our home test range. A falsely elevated potassium level is not a minor inconvenience; it can indicate a medical emergency, and we will never report a result we aren’t confident is accurate.
If you’d like your potassium tested, I’d strongly recommend using a provider who can confirm a 4-hour analysis, or asking your GP to arrange a venous blood draw at your local surgery.
Patient safety and clinical accuracy will always come first at Forth.
Dr Thom Phillips, Chief Medical Officer
UPDATE in line with your additional comment -
As outlined in my previous response, the four-hour stability window is the critical factor here. That constraint applies regardless of sample type and regardless of where the sample is collected, as all samples, including venous draws, must be returned to our central laboratory by post.
To stabilise the sample would require centrifugation, however not all of our clinic partners have the ability to centrifuge on-site — a necessary step to separate the serum before analysis.
For that reason, and in the interest of patient safety, potassium is not something we’re able to offer.
We’d recommend speaking to your GP, who can arrange testing in a fully integrated clinical setting.
Fantastic service
Lucy & The Forth Team went beyond what was expected with their customer service. Clear instructions on how to take a sample and results came back swiftly with detailed explainations. Second time I have used this service as a trend is very helpful to gain a full understanding of the markers. Will use again and would highly recommend.
May 11, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Jon!
We're so glad the results gave you the insight you were looking for.
We hope to welcome you back soon.
Cassidy
Don’t use them. Very bad experience.
They took my money readily enough but although I booked my blood to be taken via the link they gave me and Superdrug health centre did a great job in professionally taking my blood. I was disappointed when a few days later I had a text from Forth telling me they had received my sample but would not proceed to have the testing done. So why did I take the trouble to get my blood drawn if Forth decline to have the testing done with no explanation. Don’t wast your time and money. Get your medical and sports blood testing done elsewhere. I will be giving this feed back to all the athletes in my connections. There are much better services out there who will deal honestly with you. My experience with Forth has been very bad. Don’t use them.
May 11, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to share your experience.
We’re genuinely sorry to hear you’ve been left frustrated, and we’d very much like to understand what happened.
We want to be transparent: when a sample cannot be processed, we always communicate the reason clearly and provide a route forward.
This is standard practice for every sample we receive, so we’d like to investigate this properly for you.
To do that, we need to be able to locate your order number and your account. Unfortunately, we haven’t been able to identify your order from the details in this review alone. We’ve reached out via Trustpilot to ask for a few more details, and once we have those, we will investigate why you have not received your results.
In the meantime, please feel free to reach out to us directly via help@forthsupport.co.uk.
We hope you’ll give us the opportunity to look into this and give you a proper answer.
The Forth Team
UPDATE -
Thank you for your patience while we looked into this.
We’re pleased to confirm that your sample was successfully received by our laboratory. However, our investigation revealed that the test kit had not been activated by yourself at the time of collecting your sample. This meant that we were unable to link your sample to your account and proceed with releasing your results. When this happens, we always notify customers with clear next steps so their results can be made available as quickly as possible.
We have been in touch directly via email with full details of what you need to do to activate your kit and access your results. Please do check your inbox, including your junk folder.
We’re very happy to help and want to make sure you get the results you paid for. Please don’t hesitate to reach out to our team directly if you need any further assistance.
The Forth Team
Easily understood process, efficient operation
I was very impressed with the overall performance of Forth. The instructions to take the blood sample were very clear and the whole process was easy to follow. The website for registration of my account was also very efficient and uncomplicated. And the result came through very quickly; the analysis of the bloods was also expressed in an easily understood manner.
May 6, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Sandra!
We look forward to supporting you again in the future.
Cassidy
3 weeks still no test result, lengthy reply
My blood sample has been delivered 3 weeks ago and I still haven’t received my results. There’s no way to call them, only to send emails and I need to wait 2, 3 days for a reply. I’m really disappointed and I expected a better service since the test is not cheap. I wouldn’t purchase again from them. Still waiting for the email I sent on Wednesday to be replied!
May 4, 2026
Unprompted review
Reply from Forth
Hi Leticia,
Thank you for your feedback.
We’re sorry to hear that your experience felt frustrating and appreciate you taking the time to share this.
We would like to clarify that your sample was received 8 working days ago. It was sent on the 20th of April and delivered to the lab on the 22nd of April, where it was analysed the same day. Following this, your results were sent for release to your dashboard. However, a technical issue caused by a special character in your name meant your results were not correctly transferred through the system. This was not identified until you contacted us to query your results on Wednesday.
As soon as this was brought to our attention, we contacted the lab. Once they responded the issue was resolved and your results were released to your dashboard the same day.
We understand that delays can be frustrating, however, we’re pleased this has now been resolved.
If you need any further support, please don’t hesitate to get in touch.
Long wait and not much communication
Sadly, I won’t be leaving a positive review. I’m still waiting for results that were promised last week, and only one of my emails has received a response while the others have gone unanswered.
Given the cost of the service, this has been disappointing and feels quite let down. I had expected a more timely and responsive experience, particularly as NHS results can often come back more quickly.
I would appreciate an update as soon as possible.
April 26, 2026
Unprompted review
Reply from Forth
Hi Zoe,
Thank you for your feedback.
We’re sorry to hear this was a frustrating experience and appreciate you bringing it to our attention.
To release results, all required health questionnaires need to be completed. In this case, the second questionnaire had not been submitted, which meant the results could not be finalised. As soon as this was completed, your results were released to your secure dashboard.
We understand how delays and waiting for responses can feel disappointing, especially when you’re expecting timely results. Our support team aims to respond within 1–2 working days and handles queries in chronological order to ensure fairness for all customers.
We’re pleased this has now been resolved, and if you need any further support, please don’t hesitate to get in touch.
The Forth Team
Fast and efficient.
April 21, 2026
Unprompted review
Reply from Forth
Thank you for taking the time to send us your feedback, Mark!
We're pleased that the kit arrived quickly and that everything went smoothly.
We hope to hear from you again soon.
Cassidy
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