Forth  Reviews 1,659

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers had a great experience with this company. Many customers appreciate the ability to design their own tests and the overall user experience, finding the process simple and straightforward. The speed of results is frequently highlighted as excellent, with many receiving their outcomes within a few days. Reviewers also value the helpful doctor's summaries and the clear, easy-to-understand analysis provided. However, some people were dissatisfied with the customer service, mentioning slow response times and a lack of communication regarding their queries or test results. A few other people also felt that the product itself had issues, such as difficulty in collecting blood samples or a lack of detailed explanations for certain test results.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the speed,... See more

Response time

Users describe ambiguous interactions with response times, with many praising the speed of results and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple, easy,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love bring able to design my own test. I'm training for a number of big races and wanted to look at some specific areas. The results will help my coach and I refine my training. The website and... See more

Rated 5 out of 5 stars

My go to for bespoke blood tests. I don't need a doctors report, but I like the option to fine tune your level of support should you require it. The speed of results is second to none, and the tests a... See more

Company replied

Rated 5 out of 5 stars

I wanted to do a comparison check against 6 & 12 months so I picked up another follow on test. The dashboard provided gives you a great overview and allows you to easily see how things are improving (... See more

Rated 5 out of 5 stars

Lucy & The Forth Team went beyond what was expected with their customer service. Clear instructions on how to take a sample and results came back swiftly with detailed explainations. Second time I h... See more

Company replied


Company details

  1. Blood Testing Service
  2. Home Health Care Service

Written by the company

Keep track of what’s happening on the inside with our range of private blood tests to monitor essential health biomarkers.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ease of use.

Making the arrangements to have these tests done & implemented were very easy & convenient for me. The results were given to me within days of bloods being taken and the results fully explained & recommendations made to me. Fully recommend.

September 25, 2025
Rated 2 out of 5 stars

Poor communication.

Poor communication.
Hard to get hold of the team to ask what is happening, no telephone number. No update via email or text to tell me there was an issue. Have found out now by chance by logging into my account under various menu structures to only say test failed and nothing more, but to contact them. So far waste of money.

September 5, 2025
Unprompted review
Forth  logo

Reply from Forth

Hi F Gaz

We have requested additional information from you via Trustpilot so that we can investigate this for you.

Our standard process is to send an email and SMS. The email may have landed in your spam/junk folder. If you can confirm your details, we can look into this for you.

Best regards
The Forth Team

Rated 1 out of 5 stars

Don't waste your money on inaccurate tests

I used forth for fertility hormone testing. In particular I wanted to know what my AMH level was as me and my partner are wanting to start trying to concieve soon. My AMH level came back as 9 and my prolactin levels over 1,600, which is classed as alarmingly high and possibly points towards having a tumour. I immediately booked a GP appointment with the NHS, who referred me for full hormone panel blood testing. My results come back absolutely fine, AMH was actually 15.75 (not 9) and prolactin was 395 (not 1,600). The GP added at our follow up appointment that AMH in particular is a pretty stable hormone, which doesn't tend to fluctuate. She also advised not to pay for these private tests due to the amount of avoidable stress it caused me, thinking my egg reserve was particularly low. She advised that patients can end up with wildy incorrect results due to the small quantity of blood or lab processing errors/blood samples not being kept in the correct conditions or being left laying around for too long. She assured me an AMH of 15 was perfectly normal for my age range. I would advise anyone thinking of using these tests for fertility tests to not waste their money, and instead go to the GP who can arrange these tests free of charge for you. This will also save you the worry that comes along with incorrect results.

July 15, 2025
Unprompted review
Forth  logo

Reply from Forth

Hi Lauren

The foundation of our service is built upon providing accurate and clinically robust results. We only offer tests which have been clinically validated for sample collection type and proven to be stable for use in a remote service. The test in question, prolactin, has undergone such clinical validation by the NHS laboratory, which analysed your sample. During the study, there was no significant difference found between a venous sample and a capillary sample. These same findings have been replicated at multiple labs throughout the UK. The NHS lab, which analysed your sample, is accredited to ISO 15189, and prolactin from venous and capillary samples is approved by UKAS as part of this accreditation.

ISO 15189 accredited laboratories adhere to stringent protocols and quality control measures, which are identical to those used by your GP. It is unclear why there was such a difference between your NHS lab test through your GP and the NHS lab test purchased through Forth. In circumstances where we do receive an erroneous result, our medical policy is to advise a retest to rule out contamination or testing errors, which, while infrequent, can occur in any laboratory setting.

A member of our customer service team has emailed you on behalf of our Chief Medical Officer, who would like to arrange a telephone conversation with you to discuss your experience, results and any concerns you may have.

Best regards
The Forth Team

Rated 5 out of 5 stars

Essential information…

I have used Forth testing now for many years alongside my NHS support to monitor a chronic illness and post cancer PSA. Their service has always been top class both on test delivery and speed of results. The app is easy to navigate and gives you quick access to your test history to see trends.

August 31, 2025
Rated 1 out of 5 stars

Didn’t analyse the results

Didn’t analyse the results. I chased them up after several weeks and they replied saying whoops we forgot to analyse your sample and now it’s too late, here’s 50% off a new order. How incredibly stupid.

September 1, 2025
Unprompted review
Forth  logo

Reply from Forth

Hi FT.

We have been investigating this, and we sincerely apologise that the initial email we sent you was incorrect. A replacement kit has been dispatched to you. On this occasion, the Royal Mail was delayed in getting the sample to the lab within the required timescales. This was, of course, not a fault of yours, and the correct response to this was to provide you with a free retest.

Our apologies for any inconvenience caused.

The Forth Team.

Rated 1 out of 5 stars

Don't hate your money


update!! yes i have the grand total of two emails address’s with full access to both, but you still failed to email me until i chased you. Totally irrelevant defence from Forth ,

When I found the company on line I thought the health dashboard was a great selling point. However this along with the testing process this was not the case and just a rip off.

*I had to chase for the results as no notification was received, and I never received any results in the end.

*The dashboard keeps telling me to complete my profile no matter what I do to it

In my opinion a total waste of money. Updst

July 13, 2025
Unprompted review
Forth  logo

Reply from Forth

Hi Anne, Thank you for your feedback. We have carefully investigated and reviewed our communications with you. Our records show that our team advised you that the email address used to set up your account was different from the one you contacted us from, which may explain why you did not receive our notifications.

I can confirm that we sent you an email containing information about your sample analysis on Sunday 20th July at 4:43pm.

If there is anything further we can assist you with, please don’t hesitate to contact us again at help@forthsupport.co.uk.

Rated 5 out of 5 stars

Very easy process

Very easy process. Kit received quickly. Results within 2 working days as per service expectations. Analysis is easy to read. I’m very happy to use again. And recommend. Was concerned reading reviews but need not have worried as everything is exactly as described and expected.

August 18, 2025

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