Fortis Reviews 992

Sara Mayerat was very quick to answer questions about my account. She was very helpful and enthusiastic. I would recommend Fortis to other businesses. 5 stars!!

I have been with Fortis for a few years and have never had a bad experience with them. We have processed a few million in sales so I guess that is as good a recommendation as I can give to the fortis team and my rep Matthew Loye

We have been with Fortis for a year. Matthew Loye is who helped us when we first signed on with Forits, and we have had great customer service with him. Always quick and professional service!

We've been using Fortis since January 2022, our Rep Matt Loye made the transition very easy. He is always very responsive and quick to resolve any issues we may have.

I highly recommend this processing company!

I'm a new small business owner. Jim Gustafson at Fortis was great! He walked me through all of the different payment processes and made it all easy. I was brand new to payment processing. Jim made it easy and answered all my questions, a big relief! I would highly recommend Fortis to everyone!
Gordon Doles

After struggling for months with a "SiteBiz" web builder that failed to deliver a functional website—damaging our reputation and draining our funds—we decided to cut our losses. We switched to AmmoReady and Fortis, and with the help of Matthew Loye, we had a fully operational website up and running in under two hours. I've been pleased with the growth of AmmoReady over the years and the versatility that Fortis brings to the table.

Rafael helped use with our Gunbroker account and he was very helpful. We really appreciate his service and he is a first class person. Thank you for your help

Rafael did an amazing job! His professionalism, product knowledge, and dedication to customer satisfaction truly set him apart. He took the time to understand our needs and answered every question we had with patience and clarity. His friendly attitude and willingness to go the extra mile made him a pleasure to work with.

Fortis works great for our company size. We utilize two of the offers they have. Great customer service as well.

Matthew has been my Fortis Rep since first opening my business venture in 2019. In my experiences, Fortis has always been very responsive and quick to answer any questions or concerns.

I would definitely recommend to others.

There are a LOT of credit card processing companies out there. Start a business and sign up with any one of them and you'll get to experience all of them calling to try and beat the other guys rates. Sometimes, it really comes down to customer service and Amber Strickland has been my person for over 2 years now. She was the random person I spoke to when I needed processing and has been there every step of my businesses growth since!! She ALWAYS goes the extra mile to make sure I'm in the right program for my business and has walked me thru multiple issues that weren't Fortis's fault (looking at you Authorize.net...)

I have no idea if I might save a few dollars by going with one of those companies that calls me because they don't have Amber. She gets back to me immediately and is the top reason I've stuck with Fortis!! Thanks Amber!!

I was contacted by Rafael Torres last September and he did a cost analysis comparison with a previous payment processor we were using at the time . By switching it saved us money and it was a smooth transition. Rafael had given me both his direct and office number. He always responded back very quickly and explained everything . I know that should I encounter any difficulties or need further assistance that Rafael would be there to help. Thanks Rafael !

Amberli, my sales rep, is absolutely fantastic to work with as well as the entire Fortis team. They are responsive to emails and provide great customer support over the phone. Onboarding was smooth, and adding additional features as our business grows has been pretty simple. And, they offer it all at a savings compared to the market. A+++ highly recommended

AMBERLI IS SO GREAT , SHE HAS HELPED ME WITH ALL THE PROBLEMS I HAVE RUN INTO, WHEN I CALL OR EMAIL SHE IS THERE. SHE IS A VERY NICE PERSON AND I LOVE WORKING WITH HER

Great company. I have dealt with a few other processors in the past with not much positive to say. I made the switch to fortis and never looked back. They have great rates and are very user customizable. My rep Chris B made the transition so easy. Thanks Fortis!

Great company Matthew loye thanks!

Roy Brocks made applying for the Fortis terminal seamless, he helped me through the whole process. I can’t wait to start using my new hardware.

Everyone at Fortis was GREAT to work with. They had my store POS and my online store set up quickly and the tech guy was awsome and handled everything through remote login. Karen Ricardo and all at Fortis Thank you. Highly Recommend.

Fortis is top tier. My company has been with them when it was called Bluedog. My account specialist Jim Gustafson provided me with his personal cell phone to insure that my needs are handled efficiently. Emma in customer support has been fantastic following up via email. Jim is a problem solver . If your experience is different contact Jim Gustafson yourself. 5 Stars

ABSOLUTE HORRIBLE EXPERIENCE. Came onboard June 2024 and the experience was horrible from the get go. Support rep was highly unresponsive. Won't mention names out of respect. I literally have an email thread where I sent 8 straight emails over multiple weeks and never was responded to. Then she finally responded 2 minutes after my 8th email. So basically she saw all of them and just thought "f*** off". Got escalated to her advisor and he responded once then fell off the face of the earth. Was told that PCI compliance would be taken care of for me. Never was contacted about it. Only to find out I've been incurring charges for months on end and when I reached out for clarity, never heard back. Called support multiple times and was told "I would hear back". Never did. Finally I got in contact with a competent rep who got me connected to PCI Smart. Entirely DIY questionnaire which is so far beyond my scope. Was literally told it would be the opposite of DIY. I want to complete the questionnaire so I can at least become PCI compliant then hopefully be refunded but if you answer a question wrong then you can possibly get sued as per Google. I'm at the point where I just want to be refunded for these excessive charges that have been going on since June and leave Fortis. Nothing wrong with a DIY compliance process but having a rep tell you the complete opposite is beyond incompetent. Especially as SMB owner who knows nothing about compliance. I'm not going to answer questions just for the sake of answering them then face possible penalties. Also had Bluedog which is a white label NMI and have been incurring charges for that and have tried to cancel multiple times because I was never able to get support to properly integrate into my CRM. Hopped on two tech support calls and both people didn't know anything. Asked to cancel because why pay for something that isn't even integrated. AGAIN. Was told I would be contacted to help me cancel and never heard back from months. Now the competent rep is hopefully helping me cancel Bluedog but I just want out. Absolute pathetic customer service. It's shame because I heard about Parallel Economy through Don Bongino and a "censor free" processing company is quite attractive and I like to support like minded businesses but this is beyond ridiculous. PLEASE. I JUST WANT TO BE REFUNDED AND LEAVE. I have so many screenshots it's absurd.