Fortum Suomi Reviews 

One of the worst client service of such companies I have ever experienced in Poland. I spoke with 3 different consultants all of them were hopeless. Little knowledge, they pushed services I didn’t want. Forced me to sign a contract which was illegal in Poland. Absolute disaster and definitley not a recommendation to buy anything from them.

The service and person talked to me was really helpful. But unfortunately still I didn't received the free gift which is like € 200 insurance. Please look into it. Thanks

Customer service Experience

Ok deal fit for me, more than 40 years been customer.

Fortum's customer service is excellent. The clerk was very professional and cooperative. They were able to handle all my three questions on the same phone call: editing personal data, invoicing, and power consumption/costs of my newest electrical device.

We attended a fair in Helsinki 29th March 2026 and Fortum sales person sold us a spot price contract with 5,99 Euros + 0.47 cents + Spot price with the option to monthly lock the price to the offered fix price where this service is free of charge. In addition we were offered 6 months free use of smart charging for cars. We explicitly checked if the price guarantee is free and the sales person at the Fortum counter said explicitly that this service is free of cost. Though we made digital contract immediately , we didn't get the contract paper didn't come to e-mail immediately. The Fortum sales person told that there could be some technical issue and that the contract with agreed terms would come soon. The Contract arrived on 31st March. We didn't check much as we never had any experience where the contract would change from what the sales persons promised us. Our contract started from the beginning of May and On 18th May I received a call from Fortum asking how happy I am with Fortum? Then I told that I am not getting any message about the fixed price for the next month. Upon that the contact person from Fortum told that I am not given that service as per the contract and that I should pay 5,97 Euros per month. Then I checked the contract. The contract that was sent by e-mail was missing the price guarantee . Another surprise was that the price of electricity per Kwhr. In the contract it is .59 Cents + Spot price. The only thing that stayed on the contract vs what was offered when we signed the contract was the monthly price (5.99 Euros) and 6 months free smart charging. So now when we look back the the 3 day delay in sending the contract and the happiness check call on 18th May are like part of the scam by Fortum. In the last 21 years in Finland, I never had such an experience from anywhere. May be its just a symptom of Fortum or it could be that sales in Finland is moving from Trust based sales to smart sales; or too smart sales to be precise. Any way I don't trust Fortum anymore.

Aggressive sales tactics and fraudulent contracts.

STAY AWAY! Or prepare for spam calls.
Since i left because another company gave me better price they have called me 5 times atleast to ask the same question.

"Why did you leave? Did you get a better price or did we do something?"
First time I told the truth and told them why, second time i found it strange and told the caller that they had already asked that. But still told them why.

Third time I got more frustrated and just told them off and said they already asked me. 4th time I asked them to stop calling me and they said they would get me out of their system.

Today the 5th time I got angry I told them again that it was the 5th time I told them I had already asked them to stop. Their excuse was first that all companies do it (I don't care I asked them to stop so they should stop. And since I have left another company before and still did not get harassed by them after I doubt it.), then they said they have different offices so they don't know the others have called. Again I don't care why they call me several times i asked them to stop atleast 3 times and they don't stop.

If they answer this post with a "please contact our support to solve the issue" that is still not a reasonable way to solve their issue. I have asked them to stop already why do I have to make contact again to make them stop.

Fortum and Lowell are scammers. They ignored me for two months while I tried to fix their billing error. I was lied to by "Ali" and "Ella," who promised to help and then simply stopped responding while the debt collection fees from Lowell kept rising.

​They waste your time and energy on purpose, hoping you will get scared and pay their fake invoices. I spent hours of my life fighting them. I only won because I stood firm and officially reported them to Elklagenemnda (Case 2026-0053) and Finansklagenemnda (Ref. 202603153).

​The moment they saw the legal case numbers, they suddenly "fixed" the mistake. It is a calculated scam. If you are an immigrant or someone who doesn't know the system, they will prey on you. DO NOT PAY. Report them to the authorities immediately. Karma will find this evil company.

We got elektrisity next day 👍👍👍.
Only negative size was that i did'n quite andestod the agreement. We had so bissy to get elektrisity.

Friendly dealer in phone. First survey the electric consuption is distributed. Wide and clear description of different alternatives.

I'm not happy for Fortum's lost billions in Russia. Finland should build at least one more nuclear power planr or several smaller ones.

Pathetic. Payment button does not work under iOS/Safari

Lying sales men. Scammer tactics and fraudulent behavior. They lock u up even after promising flexibility. Read the contracts never trust what comes out of their sales men mouths

I switched from a fixed fee to paying-as-I-use, only to find out that Fortum had added a whooping ~15€ worth of 'extra paid services' to my bills.
1. i was informed that I'd receive ab email once once a month giving me the chance to lock an electricity rate in (lo and behold: no mention of this being a paid extra, but just sth I was told "happens" as part of my contract)
2. I was told cost is not affected by my choice to opt for solar/clean energy over alternatives (shocker: here cometh another 'extra fee' so graciously non-stated)

It's only after a Fortum stand guy did me a solid and explained that this is why my bill is 85% service fee !
After contacting Fortum, I was told I can log a complaint, but it's likely nothing will come of it, as it's been such a long time (what? Rendering my consumer rights a historical whim? )
Whoever got that commission: I hope you get an itch you can't reach! As for Fortum: tata for nevermore!

Awful customer service. After receiving multiple calls a day offering me to swap to their company as Electricity provider and explaining to the agent that I already have a contract and want to stick to it, the agent just continued to offer things and when I refuse the change he just rudely hunged up the call, so unprofessional and poor customer service ethics.