Very pleased with Fortuna Homes Soloutions and the work carrird out by James and Alan to replace our flat roof with a rubber topping. Neat job and they were charming to deal with. Shoz was very help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very professional service, with a personal touch that made a difference. Shoz was excellent throughout and sensitively worked with us around some health limitations. He kept us informed and assiste... See more
Company replied
Fortuna replaced our windows and doors. Chris and Jack were very professional, arrived on time and worked hard to complete the job to a high standard. Shoz and his office team were very helpful dealin... See more
Company replied
Great company would highly recommend, professional throughout. James was great he had a few problems but soon over came them . The price was good. James cleaned up well after the job. Shoz was my fir... See more
Company replied
Company details
Written by the company
📍Local Family Business 🪟A+ Rated Windows & Doors 🚪 🏠 Conservatories & Insulated Panels 🔘 Aluminium Bifold Doors / Windows
Contact info
Unit 1, Bostwick Farm, Bostwick Lane, BH23 6BN, Christchurch, United Kingdom
- 01202933600
- admin@fortunahomesolutions.co.uk
- fortunahomesolutions.co.uk
4.3
Excellent
514 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication throughout and the…
Great communication throughout and the asvisor at the initial consultation was very helpful and informative. When there was an issue with the size after it was fitted we were advised it needed to be redone. They gave our one the utmost priority and ensured it was done as soon as possible and kept us informed throughout. Overall a positive experience and would reccomend and our new door looks lovely and is of very good quality.
April 3, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your kind review and for choosing Fortuna Home Solutions — we truly appreciate your business.
We’re really pleased to hear that you were happy with the communication and overall service. As a genuine company with over 10 years of experience, our reputation and customer satisfaction mean everything to us. While issues can occasionally arise, we always make sure our customers are never left in the dark and that everything is put right as quickly and smoothly as possible.
It’s great to know you’re happy with your new door — thank you again for your trust and recommendation!
Best Regards
The FHS Team
Advertisement
Great quality of service …
Had a new porch installed today cannot fault the quality of installation and build would highly recommend this company
April 14, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you very much for your wonderful review and for choosing Fortuna Home Solutions.
We’re delighted to hear that you’re so pleased with the quality of both the installation and the build of your new porch. Your recommendation really means a lot to us.
We take great pride in delivering high standards of workmanship and service, so it’s fantastic to know this came through in your experience. If you ever need anything in the future, we’re always here to help.
Enjoy your new porch, and thanks again for your support!
Best Regards
The FHS Team
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your kind words! We’re really glad to hear you’re happy with the work and your experience with our team. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help!
Best Regards
The FHS Team
A job that lasts 20 weeks can hardly…
A job that lasts 20 weeks can hardly get my praise and significantly, there was a total lack of communication from Shoz.
A conservatory roof lantern was ordered on the 10th Oct '25, surveyed next day with a potential installation for the 1st - 2nd week of Nov. Installation finally took place on the 15th Dec. However the sizing of the lantern was incorrect - it was still fitted and as a consequence of rain the next day, water leaked in spoiling part of the ceiling plasterboard. A tarpaulin now covered the sky light during all those winter storms that we had. The saga continued though Jan.'26 - surveyed on the 30th and another survey on the 26th Feb. with continuing requests for updates.
A replacement lantern was ordered on or around the 10th March and installed on the 30th March. The tarpaulin was finally removed.
This whole mess where we had to constantly chase Shoz resulting in two official complaints, one under the Consumer Rights Act 1974 and they also just averted a Visa Section 75 Chargeback. We feel we had a lucky escape as we kept a record of all calls and emails and paid on our Visa card.
March 30, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Hi Mick,
Thank you for your feedback. We are sorry that you feel dissatisfied with your experience, however we would like to provide some important context.
When the leak was reported, we attended within hours (1-3hrs) to make the area safe and watertight.
Due to the severe and ongoing storms at the time, the only viable short-term solution was to secure the roof with a tarpaulin until weather conditions allowed for a safe and proper installation.
This situation was caused by a combination of a survey error and a manufacturing issue with the lantern itself. During this period, we were also dealing with the very unfortunate passing of a member of our team. While these were highly unusual and challenging circumstances, we still took full responsibility for resolving the matter.
We carried out multiple site visits and worked closely with the manufacturer to ensure the issue was correctly identified and would not be repeated.
The replacement lantern was then installed as soon as weather conditions allowed us to do so safely and to the correct standard.
We take our reputation seriously. While mistakes can occur in any project, what defines a business is how those mistakes are handled.
In this case, the issue was fully resolved—you now have a new replacement lantern installed, and we honoured your £500 compensation request. This demonstrates that we are a genuine and responsible company that supports our customers through issues and ensures they are resolved.
That said, we do acknowledge that communication could have been better at times, and we are taking steps to improve this going forward.
If you wish to discuss anything further, please feel free to contact us directly.
Kind regards,
The FHS Team
⭐ Great Service From Start to Finish
The team were incredibly patient and helpful throughout the whole process. I even accidentally missed an appointment after getting the date wrong, but they were very understanding and happily rearranged it without any hassle.
One thing I really appreciated was that they were not pushy at all and never tried to pressure me into buying anything, which made the experience feel very comfortable and honest.
Their prices are the best I found in Poole, and they also offer payment plans which makes it much easier if you can’t pay everything at once.
I’ll definitely be coming back to have my two bay windows done next. Highly recommend their service!
March 2, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your thoughtful review! We’re really pleased to hear that you felt comfortable and supported throughout the process—that’s exactly the experience we aim to provide for every customer.
It’s no problem at all regarding the missed appointment, we completely understand that these things happen and we’re always happy to accommodate where we can. We’re especially glad you appreciated our no-pressure approach and transparent pricing, as we believe that’s key to building trust.
We truly appreciate your kind words about our pricing and payment options, and we’re delighted to hear you’re planning to return for your bay windows— we look forward to working with you again!
Thanks again for your recommendation, it really means a lot to the whole team.
Best Regards
The FHS Team
Advertisement
Don’t use them .
Interestingly Fortuna Home Solutions have exactly the same phone number and the same person answering the phone as Fortuna Plus who fitted a replacement conservatory roof for us in 2023 .Apparently Fortuna Plus are now insolvent so they can’t repair it under warranty. Odd that ?
They were terrible at the time and are still terrible . Don’t use them .
February 21, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
We’re sorry to hear about the experience you’ve described and understand how frustrating that situation must be.
However, we would like to reiterate that Fortuna Home Solutions is not the same business as Fortuna Plus, and we do not share the same telephone number or contact details.
If you take a moment to look through our reviews, you’ll see that the experience you’ve outlined is not reflective of the standard of service our customers typically receive. We work hard to deliver high-quality installations and aftercare, and our feedback consistently demonstrates that commitment.
As you do not hold a contract with Fortuna Home Solutions, we are unfortunately unable to assist with matters relating to work carried out by another company. We’re sorry that we’re unable to help in this instance and genuinely hope you’re able to reach a resolution.
Kind regards
The FHS Team
A pleasure to deal with
I’m so pleased that I chose FHS to replace my windows and doors. A good job, professionally done by everyone I had contact with in the company. They were all efficient, thorough, friendly, and a pleasure to deal with.
February 11, 2026
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful review and for choosing FHS for your windows and doors replacement.
We’re absolutely delighted to hear how pleased you are with the results and that our team made such a positive impression. Providing efficient, thorough, and friendly service from first contact through to completion is something we take great pride in, so your kind words truly mean a lot to everyone here.
It was a pleasure working with you, and we’re so glad you felt the same. If we can help with anything in the future, please don’t hesitate to get in touch!
Kind regards
The FHS Team
Very happy with my new windows they…
Very happy with my new windows they have made such a difference
October 16, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your lovely review!
We’re thrilled to hear that you’re very happy with your new windows and that they’ve made such a difference to your home. That’s exactly the result we aim for, and it’s wonderful to know you’re already enjoying the benefits.
If there’s ever anything more we can help you with, the team at FHS is always here for you. Thanks again for choosing us!
Process from quote to installation was…
Process from quote to installation was flawless. Communication every step of the way was good and I am very pleased with the finished result. Windows look really good and price was very competitive. Will definitely use again as and when I need new windows.
December 8, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your fantastic review!
We’re delighted to hear that you found the whole process — from quote to installation — to be flawless. Clear communication and a smooth experience are so important to us, so it’s wonderful to know that came through at every stage.
It’s also great to hear you’re pleased with how your new windows look and that you felt the pricing was competitive. That combination of quality and value is exactly what we strive for.
Everyone here at FHS truly appreciates your kind words, and we look forward to working with you again whenever you’re ready for your next project!
Advertisement
Reply from Fortuna Home Solutions (FHS)
Thank you for your great review!
We’re so pleased to hear you were happy with the service you received. The team at FHS works hard to ensure every customer has a smooth and positive experience, so your feedback really means a lot.
If there’s ever anything more we can help you with, we’d be delighted to hear from you again!
Very happy with the installation and…
Very happy with the installation and the new windows, things went very smoothly, would recommend!
November 17, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful review! We’re delighted to hear that the installation went smoothly and that you’re happy with your new windows. Your recommendation truly means a lot to us.
If you ever need anything in the future, our team is always here to help.
Warm regards,
The Fortuna Home Solutions Team
Friendly company
Arrived on time, friendly and explained how they would complete the job.
December 1, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for taking the time to share your experience! We’re so pleased to hear that our team arrived on time, provided clear explanations, and made the process a friendly one.
Your feedback means a lot to us, and we’re glad we could deliver the level of service you expected. If you need anything else, we’re always here to help.
Warm regards,
The Fortuna Home Solutions Team
Replacing windows and doors
Fortuna replaced our windows and doors. Chris and Jack were very professional, arrived on time and worked hard to complete the job to a high standard. Shoz and his office team were very helpful dealing promptly with any questions and concerns we had. I would highly recommend them if you were considering having work done.
November 25, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for taking the time to leave us this wonderful review! We’re delighted to hear that you’re happy with your new windows and doors. Chris and Jack will be thrilled to know their professionalism and hard work made such a positive impact.
We’re also pleased that Shoz and our office team were able to support you throughout the process and address any questions promptly. Your recommendation truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Thank you again for choosing Fortuna Home Solutions!
Warm regards,
The FHS Team
Advertisement
Proffesional and personal touch
A very professional service, with a personal touch that made a difference. Shoz was excellent throughout and sensitively worked with us around some health limitations. He kept us informed and assisted in us getting the look we wanted. Alan and the team did a class job and were very professional. Highly recommend this company.
November 6, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for sharing such a thoughtful review. We’re truly pleased to hear that you felt supported throughout the process. Shoz will be especially glad to know his care and communication made a positive difference, and that he was able to help you achieve the look you wanted.
It’s great to hear that Alan and the team delivered work you were happy with — they take real pride in what they do.
We really appreciate your recommendation and the trust you placed in us. If there’s anything you need going forward, we’re always here to help.
Warm regards,
The FHS Team
Very pleased with Fortuna Homes…
Very pleased with Fortuna Homes Soloutions and the work carrird out by James and Alan to replace our flat roof with a rubber topping. Neat job and they were charming to deal with.
Shoz was very helpful and we would reccomend this company
October 31, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you’re pleased with the new flat roof and the work carried out by James and Alan. We’ll be sure to pass on your compliments to them — and to Shoz as well, who will be thrilled to know he could help. Your recommendation means a lot to us. If you ever need anything in the future, we’d be more than happy to assist again.
Best regards,
The Fortuna Home Solutions Team
All members were professional
All members were professional, helpful and friendly. We have had work done for us by this company twice before and have found their work to be quick efficient and finished to a very good standard.
All in all, an excellent service. Thank you.
October 27, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful feedback and for choosing Fortuna Home Solutions again! We’re delighted to hear that our team’s professionalism, friendliness, and quality of work have consistently met your expectations. It’s always a pleasure to work with returning customers, and your continued trust in us means a great deal. We truly appreciate your kind words and look forward to helping with any future projects.
Best regards,
The Fortuna Home Solutions Team
They’ll take your money and ignore you
I spent thousands on new windows for my flat and whilst the installation was efficient, it wasn’t done to a very high standard. I’ve noticed leaking water pooling on my windowsills. It’s been less than two years, which is unacceptable. I rang up to get it fixed and they said someone would be with me the next day at midday. Their person was a no show and there was no courtesy call to let me know they wouldn’t be making it. 5 organised visits later and I still haven’t had someone come look at them. It’s appalling that a company thinks they can get away with this. I’ll be perusing a partial refund.
October 30, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your feedback, and we’re very sorry to hear about the ongoing issue you’ve experienced. We understand how frustrating it must be to have a problem that hasn’t been resolved, and we sincerely apologise for the inconvenience caused by the delay in our visits.
Please be assured that all of our installations are carried out to strict building regulation standards by our team of certified professionals, and you would have received a building regulation sign-off certificate after your installation. Additionally, we offer a 10-year independent insurance-backed warranty with every purchase for your peace of mind.
If any issues arise, there is a clear process to report them, which is outlined in your customer completion pack. This allows us to raise the concern with our warranty and aftercare team to ensure a prompt and thorough resolution.
We made contact with you to inform you that we were working in the area and would try to attend your property for a service call. However, due to some jobs running over time and travel logistics, it’s not always possible to fit in additional visits on the same day. That being said, we have confirmed that the earliest we could schedule a designated visit would be Thursday, 6th November, and we will do our best to resolve the issue at that time.
While we can’t comment on the cause of the water pooling on your window sills until we’ve completed the site visit, it’s possible that this issue could be related to external factors, such as water coming from the flat above or the roof, rather than the windows themselves.
Once again, we apologise that this has not met your expectations, but we value all our customers and will continue to work hard to resolve any issues. We appreciate your understanding and look forward to sorting this matter for you.
Best regards,
The Fortuna Home Solutions Team
Advertisement
Amazing windows
Had 18 windows done amazing from start to finish Chris and Jack were very professional the quality of the windows are brilliant would definitely recommend.
October 20, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with your new windows and the service provided by Chris and Jack. Our team takes great pride in delivering high-quality products and a seamless experience from start to finish. Your recommendation means a lot to us — enjoy your new windows!
Warm regards,
The Fortuna Home Solutions Team
Flat roof
We have spent a lot of money with this company and previously we were very happy with their work. They did our flat roof and they admitted that they needed to re structure as the water was not flowing away. After several phone calls and emails they have ignored and not returned. Took the money ok.
July 1, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your feedback. We’re very sorry to hear about your recent experience and understand your frustration. Please be assured that we take all customer concerns seriously, and we are committed to putting this right. As agreed, our team is scheduled to revisit on the 21st and 22nd of November to fully assess and rectify the issue with your flat roof.
We truly appreciate your past loyalty and the opportunity to make sure you remain completely satisfied with our work.
Kind regards,
The Fortuna Home Solutions Team
Another great job by Jack and Chris
Another great job by Jack and Chris. Thank-you for respecting my home and making a good job. Well done..
October 9, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for taking the time to leave us such a kind review! We’re so pleased to hear that Jack and Chris delivered another great job for you. Our team always aims to provide quality workmanship while treating every home with the respect it deserves. We truly appreciate your continued trust and support!
Best regards,
The Fortuna Home Solutions Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.