Clean platform, smooth experience, and everything feels well-structured. Really promising so far 🚀” Agar thoda aur strong chahiye: “Simple, fast, and reliable. Loving the experience so far 💯🔥”
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See what reviewers are saying
Totally useless firm dashboard sucks. Worst customers support service. Pause trading after every 2 days for more than a week but still nothing got solved instead create more problems. I have complete... See more
Company replied
James seems like a solid guy/wants the best for his traders. Support team still needs a lot of work on communication with funded traders though. Deel/Wise situation creating 2 week delay on payouts so... See more
Company replied
Shout out to Fortunes Funding, for being the embodiment of resilience and integrity in a tough industry motivated by making profit at the cost of the traders. We've been at our lowest point and the s... See more
Company details
About Fortunes Funding
Written by the company
Contact info
United States
- support@fortunesfunding.com
- fortunesfunding.com
3.6
Average
568 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Great service and customer support.
September 21, 2023
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It was the right info
September 20, 2023
James storms is the most helpful CEO…
James storms is the most helpful CEO that is looking after his community well. He helped me sort out slippage issues I had immediately after consulting with him. I love how is is so transparent and there to help traders.
September 19, 2023
The support is very fast and helpful
The support is very fast and helpful, everything is clear. Thanks.
September 18, 2023
Quick and fast reply’s after asking a…
Quick and fast reply’s after asking a question
September 15, 2023
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Didn’t tell me why I failed… didn’t…
Didn’t tell me why I failed… didn’t meet daily loss nor max loss. Contacted them 3 times on 3 different occasions and told me to come back ..terrible service. If customer service sees this please liaise with me and get back to me!!!
September 15, 2023
Reply from Fortunes Funding
Dear Jed Andersom,
Firstly, we sincerely apologize for the inconvenience you've faced, and we understand your frustration. We value transparency and believe every one of our clients deserves clear communication.
Upon further review of your account, we discovered that a chargeback was received related to your account. This automatically breaches our challenge rules. As a result, you have been banned from utilizing our services. We understand if this may have been confusing initially if you were unaware of the chargeback.
We are committed to providing exceptional service to our clients, and it's evident we fell short in communicating this matter to you.
Thank you for bringing this to our attention. Your feedback helps us continuously improve.
Warm regards,
Fortunes Funding Support Team
Speed of light customer service
Speed of light customer service response time. Excellent care. Waited over a month to activate one of my challenges and couldn't access it. They helped with breakneck speed and issued me a replacement.
September 14, 2023
Love the discounts
September 13, 2023
Thorough n swift support
Their support is quite thorough but it is swift.
September 14, 2023
Unprompted review
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The best prices and profit split in the…
The best prices and profit split in the industry ‼️
September 13, 2023
LOT SIZE LIMITATION ON INDICES
September 13, 2023
Reply from Fortunes Funding
Dear Tristan,
Thank you for bringing your concern about lot size limitations on indices to our attention. We understand that this is an important matter for you, and we appreciate your feedback.
Why do we have a Lot Size Limit?
We want to avoid gambling behaviors, because we know that most of the failed challenges are due to opening huge positions without a clear expectation or analysis at all. Limiting the lot size will avoid traders to have this behavior and will induce good risk management practices.
We value your business and want to ensure that your trading experience is as smooth as possible. Our team is here to help you navigate any challenges you may encounter.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Warm Regards,
Fortunes Funding Support Team
Fortune funding truly cares about …
Fortune funding truly cares about fledgling traders and gives them the opportunity to try again even when they fail. Helping traders come back after a failure is really encouraging. Am sticking with fortune funding for my fortunes
September 11, 2023
Your customer service is brilliant
Your customer service is brilliant, u have an amazing teams thats willing to help and the perfect mentor backing this prop firm. I would change nothing about mt experience so far.
September 10, 2023
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Excellent customer service
Excellent customer service, and nice funding and lots of promotions and giveaways for the street
September 7, 2023
A lot of room for improvement
James seems like a solid guy/wants the best for his traders. Support team still needs a lot of work on communication with funded traders though. Deel/Wise situation creating 2 week delay on payouts so far and the support team really has not been clear/urgent at all. James has reached out several times, but team around him needs to keep the same energy.
September 7, 2023
Reply from Fortunes Funding
Dear Benjamin,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and delay you've experienced regarding your payouts. It's essential for us to maintain clear and prompt communication with our traders, and it's evident we fell short in this instance.
I want to assure you that your payout has been approved, and you can expect it to be processed by 09/12/2023. We recognize the importance of timely payouts, especially for larger amounts, and we're taking steps to streamline our communication processes and ensure that our commitment to reviewing them by 5pm EST is consistently met.
Your feedback is valuable, and we'll be using it to implement improvements. We appreciate your patience and understanding, and please reach out to our support team if you have any further concerns or questions.
Best Regards,
Fortunes Funding Support Team
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They are doing good too far.
September 8, 2023
Unprompted review
very responsive and solution driven
September 7, 2023
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