FortyTwo.sg Reviews 10

I would like to compliment the outstanding service I’ve received from Roger at FortyTwo. From the very beginning, Roger has been tirelessly managing my purchases with remarkable professionalism and care. He has gone above and beyond in arranging exchanges and replacements, ensuring that every detail was handled smoothly and without stress on my end.
What impressed me most was his patience and dedication — Roger consistently followed up, kept me updated, and made sure that all my concerns were addressed promptly. His commitment to customer satisfaction is truly commendable, and it reflects the high standards of FortyTwo.
Thanks to Roger’s efforts, my experience has been seamless and enjoyable. He is a true asset to the team, and I would highly recommend both FortyTwo and Roger to anyone looking for quality furniture and exceptional service.

Poor after Service support - dont lose a screw or a bolt as they are unwilling to advice or replace rendering the whole furniture useless

Used to buy about 10 furniture from them over the few years.
Delivery used to be super prompt within the timing range. I don't know if they cut manpower or what, the initial timing was 3 to 6pm, they arrived at 7pm.
When the going gets tough, a particular supervisor Leon who was handling and following up on my case went into avoidance mode (calls and callback requests were simply ignored - total of 5 times. Even the whatsapp line backed him up by repeating "I have forward your callback request to him" but no return calls and "another officer will follow up your case as per Leon's email") and simply vanished referring me to just another "Dear Customer" in email and dumping my case onto a much junior officer Nigel. Leon was the one who said NO ONE knows about my case and I should look for him. Leon has apparently written me off and pushing his officer to repeat like a broken recorder "refund or pick another model and top up difference". If you want to write off a customer, please have the decency to say it to me rather than hide. Yes, i released my wrath onto poor Nigel. Wonderful sales after-service. from 5 stars to you can see for yourself. lately so many bad officers, Ash is another one and another one (i forgot her name) before Leon stepped in, i thought Leon was good until he suddenly MIA. maybe he ran out of patience with me. Never encountered a SUPERVISOR MIA before.
The fact that he did this is obvious he cannot be bothered with Reviews nor customer service anymore.
As all emails are filtered through Customer service, don't think this will be escalated to higher mgmt nor anyone will see this.
this will be buried among a sea of "good" reviews.

Did order new mattress set and pay $50 extra removal for large item as I want to dispose my old single bed. They only willing to dispose the old bed frame and asking to pay extra for throw the old mattress. The service is super bad and money oriented.

Recently purchased a chest of drawers from this company, apparently the delivery personnel just left the item and run off. Without even unwrapping the cling wrap and let us QC the product. Have to burn an off day to get this exchange again. Really waste time. Will think twice from ordering from them. Just received the "new" item got problem already. Haven't even used it, the schedule team also quite jialat. The delivery was done 15minutes ago, contacted them they say not possible to get the item replaced today have to schedule another date. I'm wondering do they even check their product before sending out. Guys take this as a gentle reminder, if want to order from them make sure you have alot of times on your hand because their support side very very jialat.

I recently purchased an L-shape sofa from Forty-two, and I am disappointed with the product. The sofa cushion is significantly larger than the frame, protruding 3-5cm, creating an unsightly appearance. After reaching out to customer service, I was initially promised a replacement. However, upon the worker's visit, I was informed that the design intentionally features the cushion protruding from the frame. This conflicting information is frustrating, and the lack of clarity regarding a replacement adds to my disappointment.

Worse decision buying cabinets from them. Spent $996 ( each item was $249) for cabinets that fell apart when I tried to use if after delivery and assembly. Cupboard so flimsy. The pin securing the sides of the pull out is not even secured with any nails .So many fell out when I tried to use the drawer. Prob the worse experience. IKEA was selling something similar at $189. WIll never buy from them again.

Great products and customer service!