I had a great experience with ForwardMe. The team was very responsive and quickly contacted FedEx when there was an issue with my phone number. They followed up with clear emails, provided all the det... See more
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Review summary
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Based on these reviews
I forwarded a US purchase to Portugal and everything went smoothly without any issues. It arrived within about a week with standard shipping. Great solution to get stuff that doesn't otherwise ship to... See more
I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
Company replied
Company details
- #2 of 8 best companies in Courier Service
- #6 of 12 best companies in Delivery Service
- #3 of 9 best companies in Freight Forwarding Service
- #2 of 4 best companies in Package locker
- #2 of 10 best companies in Shipping and Mailing Service
- #15 of 23 best companies in Shipping Company
Written by the company
Forwardme.com is a package forwarding service that provides international shipping solutions to over 220 countries worldwide. It allows customers to shop in the USA and have packages forwarded to them at affordable rates. The website also offers a personal shopper service to assist customers with purchases from US stores that require a US billing address. Forwardme.com has been reviewed as a safe and reliable website, and it has a help center to assist customers with getting started and managing their packages.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.4
Excellent
264 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MacBook Air M3 Delivered Safe and Fast
I ordered the new MacBook Air M3 from Apple U.S. since it was way cheaper than in India. Used Forwardme for the first time and honestly, it was way easier than I thought. They sent me clear photos when it arrived, added extra padding like I asked, and shipping was fast—took just under a week. Customs process went smooth too thanks to their help. Saved over $300 overall. Super worth it.
April 17, 2025
Unprompted review
Reply from Forwardme.com
Dear Durgarao,
Thank you for taking the time to share such a detailed and thoughtful 5-star review! 🙏
We’re thrilled that your first experience with ForwardMe exceeded expectations — and even more excited that your brand-new MacBook Air M3 arrived safe, fast, and exactly the way you wanted.
Hearing that our photo updates, custom packaging, and support through the customs process made a difference truly means a lot. Saving over $300? That’s a win we love to see! 💸
If you ever need assistance again, we’ll be right here to help you shop smarter and ship easier.
Warm regards,
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Everything perfect!!
May 5, 2025
Reply from Forwardme.com
Dear Giuseppe,
Thank you so much for your 5-star review! ⭐
We're thrilled to hear that everything was perfect with your experience. That’s exactly what we strive for!
We look forward to serving you again anytime you need us.
Reply from Forwardme.com
Dear Bruce,
Thank you for the 5-star review! ⭐
We’re so glad to hear that you found the process quick and easy — that’s exactly what we aim for.
Looking forward to helping you again in the future!
you suck?
Second time this "personal shopper" sucked!!! Doesn't answer questions or even read them? Charges way to much for shipping!!!!!!! Don't waste your time!!!!!
May 2, 2025
Same day Processing and Outstanding Support
I recently placed an order through the Personal Shopper service offered by Forwardme, and I couldn’t be more impressed with the experience. From the moment I submitted my request, everything was handled with exceptional professionalism and care. My order was processed the same day, which truly exceeded my expectations. The communication was clear and prompt throughout the entire process, making me feel completely at ease.
It’s rare to find a company that is not only efficient but also genuinely reliable and trustworthy, especially when it comes to international purchases. I felt fully supported every step of the way, and it’s clear that they value their customers. I highly recommend their services to anyone looking for a smooth and stress-free shopping experience across borders. This company has definitely earned my trust, and I’ll be using their services again in the future.
May 8, 2025
Unprompted review
Reply from Forwardme.com
Thank you so much, Duygu, for your thoughtful and heartfelt review! 🌟
We're absolutely thrilled to hear that you had such a positive experience with our Personal Shopper service. It's a service we’ve built with care for moments exactly like this—when shopping across borders feels seamless, safe, and even a little special. Same-day processing and clear communication are part of our promise, and knowing that it made you feel supported means the world to us.
Your trust and kind words truly motivate our team. We’re so grateful to be part of your international shopping journey, and we’ll be right here whenever you need us again.
With warmest regards💙
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Reply from Forwardme.com
Thank you so much, Jackie!
We're truly happy to know that you’re pleased with the service. Your satisfaction is what we strive for every day, and hearing this from you means everything to us.
Looking forward to being here for you again whenever you need us!
- Forwardme Team 💙
Here we go again with the subpar…
Here we go again with the subpar service. They have improved for a while, now back to square one. Rather go elsewhere as there is only one service agent who takes weeks to reply to your chats and emails.
May 1, 2025
Unprompted review
Speedy service...
April 26, 2025
Reply from Forwardme.com
Thank you, Russell!
It’s great to know our speedy service made a difference for you. We’re all about making things fast, smooth, and stress-free—so your feedback truly means a lot.
Looking forward to helping you again anytime!
— Forwardme Team 💙
Reply from Forwardme.com
Thank you, Antoinette!
We're so happy to hear that your package arrived on time and in excellent condition—that's exactly the experience we aim to deliver. Your feedback means a lot and helps us continue improving every step of the way.
We hope to earn that fifth star next time and look forward to serving you again!
— Forwardme Team 💙
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Useful service, but beware of hidden fees
Customer service was useful and the shipping service was quick, but there were 35$ hidden fees for "remote location" shipping; the fees did not appear on the billing details and I had to ask customer service about it. By then, it was too late to change the shipping address or the total amount charged. Very disappointing.
April 15, 2025
Unprompted review
Reply from Forwardme.com
Thank you for your honest feedback, Lauire — we truly appreciate you sharing your experience.
We’re glad to hear our customer service was helpful and that your shipment arrived quickly. We’re sorry, though, for the surprise regarding the remote area fee. We aim for full transparency, and those fees are included in our shipping calculator when a destination ZIP code is entered — this way, all charges, including courier surcharges like remote location fees, are shown upfront before checkout.
That said, we completely understand how frustrating it is to face unexpected costs. To make it up to you, we’d be more than happy to offer a compensation on your next use of our service. Just reach out to our team when you’re ready, and we’ll take care of you.
Thanks again for your feedback — it helps us improve and serve you better next time! 🙏
My Experience…
Timely interactions through emails& well co-ordinated efforts to expedite/ complete assigned jobs.Also listens patiently to customer's concerns on various issues and provide feasible solutions.
April 10, 2025
Reply from Forwardme.com
Thank you so much, Joelbaburaj! 🙏
We truly appreciate your thoughtful feedback. It’s great to hear that you felt supported through timely communication and coordinated efforts—our team really values making things smooth and efficient. And of course, listening to our customers is key, so we're glad you felt heard and helped. Thanks again for sharing your experience! 😊
Poor consolidation and packaging
I have ended my subscription. I was very satisfied on the support but the shipping fee was very expensive (+110 dollar). But what did it for me was the poor packaging (consolidation). One collectible arrived damaged and unusable. So I will be looking out for another forwarding company. Sorry..
April 8, 2025
Reply from Forwardme.com
Thank you for your feedback, Jeffrey — we’re genuinely sorry to hear about your experience.
We’re glad to know you were satisfied with our support, but we’re truly disappointed that we let you down with the consolidation and packaging of your shipment. Damaged items, especially collectibles, are incredibly frustrating, and we completely understand your decision. That’s not the experience we ever want our customers to have.
Regarding shipping costs, we know international fees can add up, and we're continuously working on ways to offer more competitive options. Most importantly, your feedback about packaging has been shared with our operations team so we can address and improve this immediately.
We’d love the chance to make it right — if you ever reconsider, please reach out and we’ll be happy to offer compensation or a better solution on your next shipment. Thank you again for giving us a try, and we wish you all the best. 🙏
Reply from Forwardme.com
Thanks so much for your feedback, Ibrahime!
We're really happy to hear you consider us the best — that means a lot to us! 🙌 Regarding the issue with DHL, we completely understand the frustration. In some cases, DHL places restrictions or temporary holds on certain shipping destinations, which can affect availability. Unfortunately, your destination is currently one of those affected areas.
We're keeping an eye on the situation and will resume DHL service to your location as soon as it becomes available again. In the meantime, we truly appreciate your patience and understanding! 😊
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Very incompetent
Very incompetent. Hidden $35 remote location fee. Service team is a joke. Consolidating packages ordered through personal shopper not taken care of promptly. They haven’t reset the number of days I can store my items there as I have to go back and forth with them. I ordered through personal shopper 2 pill bottles through Amazon. Amazon seller sent the two pill bottles separately, so no big deal, I figured they would automatically consolidate them. No they didn’t, I had to ask them to do it, also the weight of one of their pill bottles according to a photo was 0.65lbs for one pill bottle and another photo of the other bottle showed 0.35lbs. Even if they messed up lbs and Kgs on the scales the numbers don’t math up 0.35kg is about 0.77 lbs. they consolidated my package into a 1.1 lb package when I don’t even know the real weight. So now I’m waiting for a reply. I have screenshots to prove it.
Update 11/04 (dd:mm): got an incompetent reply from Ayberk Onat, I can’t tell if it’s a real person or a ChatGPT wrapper on crack. I’m afraid it’s a real person and this is their most competent Operations Manager
“”””… As far as I can see, and as you can see from the images I attached to this email, one of the pill box, Package ID#A, has weight of 0.65 lbs, on the other hand, Package ID#B has actual weight of 0.35lbs. In order to confirm this, we check the balance of the scale, and it is correct. The balance and result of the scale is correct too.
The consolidated package, Package ID#C, has scale weight of 1.1 lbs, but due to dimensions which is 7x7x7 inches, the last weight comes up to 2.47 lbs. …””””
You didn't respond with anything normal , your representatives are a joke or you wrote me with chatgpt. I reached out by email and you did not get back to me, I'm waiting for a response from you as of 04/24 after you just posted your little review saying you're waiting for me to reach out.
April 9, 2025
Unprompted review
Reply from Forwardme.com
Thank you for your detailed feedback, David — we’re genuinely sorry to hear about your experience, and we understand your frustration.
We’ve reviewed your concerns carefully and have already reached out to you directly in hopes of resolving the matter, but unfortunately, we haven’t received a response yet. Please know that we’re still here and more than willing to assist you further — whether it’s to clarify the weight discrepancy, address the packaging concerns, or provide a resolution that meets your expectations.
We always aim to improve, and your feedback is incredibly valuable in helping us do so. If you’re open to continuing the conversation, our team is ready to help and ensure this gets sorted out properly. We hope to hear from you soon. 🙏
Reply from Forwardme.com
Thank you for your review, Kawthar! 🌟
We’re really glad to hear your delivery was timely — that’s something we work hard to make happen! If there’s anything we could do to earn that fifth star next time, we’d love to hear your thoughts. Your feedback helps us keep improving! 😊
"Great Service and Responsive Support!"
"Great Service and Responsive Support!"
I had some concerns about storage fees, but Forwardme's customer support team was very professional and transparent in addressing my issue. They took the time to review my case thoroughly and provided clear explanations. Their commitment to customer satisfaction really stood out, and I appreciate how efficiently they resolved my concern. I highly recommend Forwardme for their reliable service and excellent customer support! Thanks Ayberk and the Team!
March 14, 2025
Unprompted review
Reply from Forwardme.com
Dear Andrew,
Thank you for your 5-star review and for sharing your experience with our storage fee inquiry. We are pleased to hear that our customer support team, particularly Ayberk, was able to address your concerns in a professional and transparent manner.
We understand that clarity and efficiency are essential when dealing with customer inquiries, and we are committed to providing thorough and understandable explanations. We are glad that our team's dedication to customer satisfaction was evident in resolving your issue.
Your recommendation is greatly appreciated, and we will ensure that Ayberk and the entire team receive your kind words.
Thank you for choosing Forwardme.com.
Shipping is ridiculous expensive
Shipping is ridiculous expensive. Now it came as a suprise. I would like to get a quote before even deciding to use the service.
February 26, 2025
Reply from Forwardme.com
Hi Coen,
Thank you for your feedback. We understand your frustration regarding the shipping costs.
As we've discussed via email, the discrepancy in the shipping rate occurred because the initial calculation was based on the information entered into the calculator, prior to the final step where all shipping rates are displayed after the 'Search' button is clicked.
We've attempted to clarify this situation and resolve the matter through email, but unfortunately, we haven't received a response from you. We understand that the initial estimate can be misleading, and we are reviewing our calculator to improve its clarity.
We want to reiterate that the final, accurate shipping rates are presented after the "Search" button is clicked.
We value your feedback and remain open to further discussion. If you'd like to continue this conversation, please reply to our emails.
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Excellent
Excellent, responsive customer service, turnaround time, and delivery of goods.
March 4, 2025
Reply from Forwardme.com
Dear Lisa,
Thank you for your 5-star review. We appreciate you highlighting our excellent customer service, responsive turnaround time, and efficient delivery of goods.
We strive to maintain high standards in all aspects of our service, and your feedback confirms that we are meeting those goals.
Thank you for choosing Forwardme.com.
the processing time must be improved
The process is ok but the processing time are longer than before. FedEx had two days late to deliver the package.
March 1, 2025
Reply from Forwardme.com
Dear Ismaiel,
Thank you for your feedback. We appreciate you taking the time to share your experience regarding our processing times and delivery.
Your feedback is valuable to us and will help us improve our services. We appreciate your understanding and hope to provide you with a more efficient experience in the future.
Thank you for choosing Forwardme.com.
Reply from Forwardme.com
Dear Peter,
Thank you for your 5-star review. We are pleased to hear that you found our service to be precise, timely, and clear.
We strive to provide reliable and efficient service, and your feedback confirms that we are meeting those goals.
Thank you for choosing Forwardme.com.
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