While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It's the very first time I use Forward Parcel and I was very skeptical. I decided to give it a go nonetheless and a few days later I received the item I was trying to purchase in India. Everything went supee smoothly, communication was extremely good and clear, and the delivery from India to the UK was very fast too. I would definitely use again and I highly recommend it.
Their consolidation is very bad. they dont pay attention to detail when consolidating. All my costly sarees were crumbled during consolidation packing as they removed original covers and stuffed as if they are stuffing junk into the box even after charging additional amount for consolidation.
Reply from Forward Parcel
Hi, We are not able to identify your name sk in our orders list. Please share the order number to investigate into this issue. Usually we remove unnecessary packaging to reduce the volumetric weight to save on the shipping charges.
Consolidation itself means to pack in a way to reduce the shipping charges. If you have informed us to pack with the outer boxes, we should have done that without any issues.
As the parcel will be in motion during the transit the clothes can get crumbled.
Please share your order number to look into this issue and to take care of your expectations for your future orders.
Regards,
Team Forward Parcel
Found a discontinued item that was only available in India and after some googling found this company, didn't know what to expect but decided to take a risk and it was totally worth it! Very fast to update your details everything is automated and easy to complete. They updated the details the same day the parcel arrived to their warehouse and shipped it out soon after I paid through their portal. It took about 4 days to get here via DHL. Highly recommend!
there are a lot of hidden costs. you can add more than 30percent from what actually is shown in the shipping cost calculator. for me they are shown in the calculator 45000 for 70kgs and when invoicing generated its showing 54000/-. wait for a big hit when I try to pay the invoice it's showing 72000/-.so please beware of the hidden costs. better go with India post. cheap and reliable. I learned a lesson. maybe it helps someone who is in the same boat.
Reply from Forward Parcel
Hi Sai,
We really appreciate for taking time to review our services. Please note that all our costs are clearly shown in our Pricing and Services page https://www.forwardparcel.com/service-pricing.
We also inform our customers about the Emergency Situation Charges that are being applied at a rate of INR 240 per kg to Australia on top of the shipping charges in our calculator page's "Important information to consider before using our services."
https://www.forwardparcel.com/shipping-calculator
We don't hide any costs and these are available for everyone to check before using our services.
Visit our website https://www.forwardparcel.com to know more about our services, costs and process or email us at hello@forwardparcel.com before using our services to know in detail about the pricing.
Updated Review on 15/09/2021: We have taken your feedback and included the emergency situation charges as well into our shipping calculator. The shipping charges you see is what you will pay for the shipping charges going forwards.
Best Regards,
Team Forward Parcel
Fast and everything ok. I think it's not expensive
Wasn't sure what to expect, but was a great service.
There was a book I could only find in India and no seller posted outside of India (shipping to Ireland). Found this service on Google. Simple and free to register which gave me a virtual address in India. Used that address to purchase off amazon.in.
ForwardParcel processed same day item was received and emailed to advise item had arrived and provided photos of exterior packaging as well as opening package and taking photos of the item unpackaged (so you have option to return to sender if damaged).
They hold for up to 30 days so you have option to combine forward postage with multiple items to save cost.
I was only purchasing the 1 item so requested it was sent then. Next day they sent price to redirect to Ireland using a courier service (DHL). Cost was 2500 INR. A little higher than the estimated calculation was, but fine. Book weighed 0.9kg , relatively thick book, book cost itself from amazon.in was about 400 INR.
Payment options were Visa, Mastercard. Some other cards accepted and many online payment options (none I had heard of). Unfortunately PayPal wasn't an option so had to use Visa.
Item shipped within 1-2 working days. Had tracking all the way with DHL, and arrived in Ireland about 3 days after shipping, very well packaged. No additional costs incurred.
Sevice perhaps a little expensive, but for global shipping / redirection and for the level of service, tracking/ photos- the cost is justified.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
