While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Health Insurance Agency

Written by the company

Say "hello" to When and say "goodbye" to high COBRA costs. When's AI-powered platform helps you find affordable health insurance that fits your needs and budget—often saving hundreds on monthly premiums compared to COBRA. Our AI health-navigator Jamie analyzes your unique situation and recommends personalized coverage options you can compare side-by-side. We uncover subsidies and tax credits you qualify for, verify your doctors stay in-network, and guide you through enrollment with licensed advisors available whenever you need support. Whether navigating a layoff, retirement, or life change, When transforms a stressful transition into a clear path forward. Real guidance. Real savings. Real peace of mind.


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about Dana. She helped so much clarity and sort through the confusion of this process and gave me incredibly helpful information to make an informed decision on next steps. Not only that but she was proactive in reaching out and made me feel like she was invested in my situation and helping me get the best plan for me.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Personal A+ Experience

I had very difficult circumstances in finding the correct health insurance that would fit my conditions and needs. The whole process seemed overwhelming until I spoke to Jane with Forwhen. She walked me through the process and even went above and beyond in making herself available when unforeseen obstacles came up. I can’t thank Jane and Forwhen.com enough for ensuring all my needs were met in a very timely manner!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

The team was great

The team was great! If I ever needed help they got to me in a timely manner and answered all questions. Thank you Greg!

January 27, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jane was great to work with

Jane was great to work with. She was patient with getting me acquainted with both the When+ and state-level benefits dashboards. I was also impressed with the research done to provide me with a benefits plan that best fit my needs at the most competitive price to save me premium costs vs a COBRA plan.

January 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look