Foryourentals Reviews 

Where to even start? Structural damage, cracked ceilings and walls, terrible humidity around the electrical outlets and throughout the house, broken lamps and furniture, and unstable stairs with screws barely in place…

I complained, and they ignored me for 10 days. Then, while I was out, they entered the apartment without notice, covered the entire place in plastic, and essentially started a full renovation **with all my belongings and my dog still inside!** I came back to find two people working around my personal belongings.

They told me to move to another apartment, only to leave me waiting outside for THREE HOURS without answering their phones. I was there with my suitcases, my dog, and wet clothes I had just washed.

And it just gets worse. I went to their office in person every single day trying to get a resolution. Nothing. I sent two emails requesting a refund or alternative accommodation. Still nothing.

I eventually had no choice but to book another place myself, and their response? They acted surprised and told me I wouldn't get my deposit back.

The owner is always in the office and clearly doesn't care about any of this. The employees are incredibly rude, to say the least. There is ONE genuinely nice person in the entire company, but unfortunately, that doesn't make up for the rest of the experience.

**Do yourself a favor and don't book with them. Keep looking.**

I am yet to arrive and the experience has been terrible. I have done the check-in as requested, but no further communication was possible. My booking is for tomorrow and I have no details about location, local support or arrival at the apartment. I have writen in the chat, sent whatsapps and emails, and no answer from their side. At this moment I am not even sure I will have a place to sleep when I arrive tomorrow.

I just tried doing an online check in and it was incredibly frustrating. I tried at least 10 times every time had to fill out the same information and take a photo of my passport. The auto-complete fields don't suggest the cities i was born or where i live. Submitting the form just displays an infinite spinner with no error whatsoever. I'm on my phone so I can't figure out what's wrong with the info i put in, meanwhile the property managers keep threatening to cancel my booking because i haven't completed the online check in!! As a web developer myself, i think the people that created this website should not be allowed to code ever again

Extremely disappointing experience. We would not recommend staying here.

When we arrived, it was clear to us that the apartment had not been properly cleaned before our stay. There was trash on the floor, dirty/sticky floors, hair on the floors and in the beds, and the apartment generally did not appear to have been prepared for new guests.

We immediately tried to resolve the situation, but communication with the host/property management was extremely difficult. At times, it felt practically impossible to get in contact with their customer service, and we were left without any meaningful solution.

We were later sent photos that were supposedly from the cleaning of the apartment that same day. However, those photos did not match the condition in which we received the apartment. Even details such as how the beds were made were different. This seriously made us question whether the photos actually documented the cleaning of our apartment before our arrival.

There was also a strange situation with the entrance. The smart-lock system did not work when we arrived because the router/internet had been disconnected. Someone had to come and physically open the door for us. He opened it and immediately left.

Later, when we requested a refund because of the condition of the apartment, they used the fact that this person had been present when the door was opened as an argument against us, claiming that we should have complained to him immediately. This was particularly frustrating because he was only there to open the door due to their access system not working. There was no proper handover and we were given no opportunity to inspect the apartment while he was there.

We documented the condition with photos and videos and contacted Booking.com as well, but unfortunately we did not receive meaningful help or a satisfactory resolution.

Based on our experience, the apartment was not properly cleaned, communication was extremely poor, and the way our complaint was handled was unacceptable. We ended up finding somewhere else to stay and would not book this property again.

We traveled to Madrid for our daughter's summer program and otherwise had a wonderful experience in the city. Unfortunately, this apartment was the one major negative experience of our trip. We had positive experiences with the city, the people, and the other services and accommodations we used. This situation truly stood out as an exception.

From my personal perspective, what affected me most was the condition and cleanliness of the apartment when we arrived. After the housekeeper had completed the cleaning, I was extremely uncomfortable with what we encountered, particularly the heavily stained bathroom rug and the condition inside the kitchen cabinets where cookware and utensils were stored. We observed visible moisture/dark staining and areas that appeared consistent with mold.

We documented these conditions immediately upon arrival with dozens of photographs and several videos and reported them to both ForYouRentals and Spotahome that same day. Had the property been accurately represented to us in this condition, I personally would never have agreed to rent it.

We reported our concerns immediately to ForYouRentals and Spotahome. Importantly, our first request was for another apartment, not to cancel the reservation. We were told that ForYouRentals did not have another property available for the period we needed. We therefore had to find somewhere else to stay. We paid for a hotel ourselves for two nights while trying to resolve the situation and ultimately secured another apartment at our own expense.

We never slept in this apartment, never unpacked, and never used it as our residence. We also followed ForYouRentals' instructions regarding the keys. When we initially wanted to return them, we were instructed to keep them until Monday. We subsequently returned them exactly as instructed.

What made the experience especially difficult was that we had traveled to Madrid for something very important and exciting for our daughter. Instead of spending those first days helping her settle into her program, we were dealing with an accommodation problem, staying temporarily in a hotel, communicating with the companies, and trying to find another place for our family to live.

Ultimately, our family paid €4,125 in connection with this reservation for an apartment we never occupied, while also incurring the additional expense of a hotel and replacement accommodation.

Based on my personal experience, I would never rent through ForYouRentals again, nor would I recommend it to friends or colleagues.
If you are considering renting a property you have not personally inspected, I strongly recommend asking for a recent video showing the current condition of the apartment before committing a significant amount of money. I would also document the property's condition immediately upon arrival with photographs and videos and keep all communications and instructions in writing.

Our family paid €4,125 in connection with this Madrid reservation for an apartment we never occupied.

We found and booked the apartment through Spotahome's platform, based on the photographs and description presented in the listing. ForYouRentals was the property manager responsible for the apartment and the company with whom we dealt regarding check-in, the condition of the property, and our request for alternative accommodation.

When we arrived, the actual condition of the apartment was significantly different from what we expected based on the listing. After the housekeeper had completed the cleaning, we found numerous issues, including deteriorated and damaged furnishings, a heavily stained bathroom rug with what appeared to be mold, visible moisture/mold inside kitchen cabinets where cookware and utensils were stored, stained and deteriorated surfaces, a loose towel rack, and a balcony glass door that did not close properly.

We reported these issues immediately on the day we arrived and documented the apartment's condition with dozens of photographs and multiple videos. We reported the situation to both ForYouRentals and Spotahome and completed Spotahome's required Move-in Report that same afternoon.

Importantly, our first request was not to cancel the reservation. We specifically asked ForYouRentals to provide us with another apartment in the area. We were told that no alternative property was available for the timeframe we needed.

As a result, we had to pay for a hotel ourselves for two nights while trying to resolve the situation with ForYouRentals and Spotahome. We never slept in the apartment, never unpacked, and never used it as our residence. When no replacement property was provided, we eventually had to secure another apartment ourselves.

We also did not simply abandon the apartment, as ForYouRentals later suggested. On the day we arrived, we told their representative that we were leaving and wanted to return the keys. Their representative specifically instructed us to keep the keys until Monday. On Monday, another ForYouRentals representative instructed us to leave the keys inside the apartment and send a photograph confirming that we had done so. We followed those instructions exactly.

One of the most concerning aspects of this experience was how ForYouRentals' position subsequently changed. Their Quality Department initially acknowledged our reported concerns and offered to send someone to perform repairs and review the cleaning. A few days later, ForYouRentals again contacted us requesting permission to enter the apartment to repair the reported issues.

However, after we had already vacated the apartment and returned the keys, ForYouRentals conducted an inspection several days later and informed us that the apartment was in optimal condition and had no problems.

That conclusion is difficult for us to reconcile with their earlier communications about cleaning and repairing the issues we reported, as well as with the extensive photographs and videos we took immediately upon arrival.

Throughout the process, we acted in good faith. We reported the problems immediately to both ForYouRentals and Spotahome, provided extensive photographic and video evidence, requested a replacement apartment before requesting cancellation, followed every instruction regarding the keys, and gave both companies the opportunity to provide a reasonable solution.

No alternative apartment was ever provided. We never occupied the property, yet our family ultimately paid €4,125 in connection with this reservation while also having to pay for a hotel and secure replacement accommodation ourselves.

Based on our experience, I would not rent through ForYouRentals again. I would also strongly recommend that anyone booking a ForYouRentals property through a third-party platform such as Spotahome understand in advance which company will be responsible if the property delivered does not correspond to what was advertised.

If you are considering renting a property you have not personally inspected, document its condition immediately upon arrival with photographs and videos and keep every communication and instruction in writing.

Stayed at an apartment in Madrid apartment was lovely until the last day money was stolen out of the apartment got nothing from the host except a message stating that I was lying .Asked for details of key activities not willing awful host stay away

STAY AWAY FROM THIS COMPANY AT ANY COST!!THEY’RE SCAM!! On March 31, 2026, I booked a VRBO property in Madrid, Spain, for July 24–26, 2026. I paid €384.08, with a €500 refundable security deposit due at check-in.

Shortly after booking, the host falsely claimed my payment had failed and threatened to cancel my reservation. VRBO confirmed my payment was successful and my reservation was valid.

Before arrival, I contacted the host about early check-in and was told check-in began at 2:00 PM. Due to inconsistent and unprofessional communication, I contacted VRBO, and a supervisor assured me I was protected.

On July 24, I asked again about early check-in around 1:00 PM. Instead of mentioning any issue, the host simply asked if I had paid an early check-in fee and told me to return at 2:00 PM.

At 2:00 PM, I could not access the property until VRBO contacted the host. When we entered, the apartment was filthy and clearly had not been cleaned. There was trash in the kitchen, empty beer cans, dirty sheets on the floor, and a foul odor. I documented everything with photos and videos.

The host ignored my calls. About 30 minutes later, the host and VRBO claimed the cleaner had been in an accident and offered to send someone to clean. If that were true, they should have informed me before check-in instead of telling me to return at 2:00 PM.

Having lost confidence in the host, I declined the cleaning offer and was forced to find alternative accommodations.

I request a full refund of €384.08, confirmation that I will not be charged the €500 security deposit or any additional fees, reimbursement for my additional lodging expenses, and an investigation into this host and VRBO's handling of this reservation.

Absolutely unacceptable experience with For You Rentals.

I accidentally booked the wrong dates for an Airbnb reservation and realized the mistake literally seconds later. I immediately contacted the company to ask for a simple date change or cancellation. Instead of helping, they refused everything and kept the full $1,500 payment under a “zero refund policy.”

What made this even worse was the complete lack of communication. I contacted them around 10 times over the course of 5 days and received no meaningful response at all. The only reason they finally answered was because Airbnb had to step in and force a response.

At first, they claimed changing the reservation “was not possible.” Then Airbnb confirmed directly with both me and them that it actually WAS possible. After being caught in that contradiction, they changed their explanation and simply said it was “against company policy” to help or issue any refund.

So to summarize:
- They ignored repeated messages for days
- Gave false information about what was possible
- Refused to make a correction requested immediately after booking
- Kept $1,500 for a reservation mistake reported within seconds

This company showed zero flexibility, zero empathy, and terrible customer service throughout the entire process. I strongly recommend that anyone booking with them be extremely careful, because if anything goes wrong, you may be completely ignored and left without any reasonable support.

AVOID AT ALL COST

The flat was dirty upon arrival. It clearly had not been properly cleaned and only the bathroom was acceptable. There was a strong cigarette smell that lasted for weeks, likely from previous occupants. Although someone was sent the next day after we complained, it was done reluctantly and the issue was never properly acknowledged.

Communication is very poor. They respond quickly when it comes to payments, but when you need assistance, there is no service at all. Even a water leak reported by a neighbour went unanswered for days.

The pricing is also excessive for what is offered. €1,800 for a one-bedroom apartment in these conditions is unjustifiable. We also requested a partial refund due to the issues and an early departure, and this was completely ignored.

There are far more professional agencies out there. I would not recommend this one.

I have been trying for weeks to recover my deposit, but my emails are ignored. Extremely unprofessional

I was relocated last minute to an apartment 40 minutes away. When I finally moved into the original apartment, it was dirty, paint was still wet, and toxic cleaning odors made it barely usable. Some of my clothes were damaged.

The Wi-Fi didn’t work for two days, and communication was almost impossible.

Scam!
I booked through Holidu one of their properties in Madrid. Foryourentals never emailed me the address , I contacted them via email and whatsapp and never got an answer. I had to book another hotel last minute. I asked Holidu for a refund which after two weeks still has not happened. I don't know who took my money, I paid Holidu, don't know if they paid Foryourentals, but neither has contacted me.

Paola has been beyond unhelpful. The ladies at the checking were unwelcoming and showed up at thew wrong time. The appartment didn't have any fast and secure wifi (the support told me to use the neighbors' weak wifi) and there was no washing machine as advertised in the listing. The lack of support was shocking. I will let the Spanish rental authorities know about this lack of professionalism as well as warn any future prospect looking for information online.

A booking was made for a Madrid apartment via Blueground (an intermediate broker who was excellent!), with a €1,000 deposit managed by ForYouRentals. Upon arrival on June 1-2, 2025, pre-existing plumbing issues were reported and repaired by ForYouRentals. After checkout on June 30, the refund process was delayed for months due to ForYouRentals' poor communication and failure to provide proof of payment. A partial refund of €878.45 was issued on September 3, 2025, after ForYouRentals deducted €90.75 for the pre-existing repair and cited currency conversion from USD. All requests for an itemized bill were ignored. Formal demands citing Spanish tenancy law [(Article 36, LAU), stating the burden of proof for damages lies with the landlord, who must prove they were caused by the tenant and were not pre-existing)] were sent on October 26, 2025, and consumer complaints were filed with Madrid arbitration (Nov 6), the Madrid consumer office (Nov 28), and Econsumer.gov (Dec 5), International Consumer Protection and Enforcement Network (ICPEN) Dec. 5. The dispute over the withheld €121.55 remains unresolved, the company has refused to answer.

UPDATE(12/9/25): Four days after my review(12/5/25), the company gave a weak and irrelevant response—after ignoring my requests for over three months and only after I posted on Trustpilot. There was no response to a formal demand letter which was sent last month and yet, they still provide no proof of damage, and nevertheless deducted money. This reply is the most (albeit inaccurate) information I’ve received in five months. I address their points:

They claim the plumbing issue was “completely unknown prior to your arrival” and resolved “immediately at no cost.” FALSE. They deducted €90 after I left. It was "immediately resolved" only because I reported it within 12-14 hours of arrival. After five months, they’ve provided no documentation proving the drain was clogged by my use (because it wasn't).

They reference a “technical report — which you received.” I NEVER received any technician report during my stay and have still never seen one.

Their admission that they didn’t know of the problem proves they don’t inspect between tenants. If a tenant reports an issue, they will charge the tenant for it. The failure to inspect before and after a tenant uses the property demonstrates they can "at will" assign blame for a repair to whomever they wish, and they chose me.

They claim the deduction “was not an ‘arbitrary deduction.’” I called it arbitrary because they arbitrarily assigned blame for pre-existing damage I did not cause.

They claim “All supporting documents were provided upon request.” I have over 100 emails(4,000 pages); they NEVER provided a single supporting document. Clearly, the author of the reply never read the email history.

They state Spanish tenancy law (Art. 36 LAU) “does not apply to seasonal contracts...” and that “the burden of proof was met through the official technical repair report.” Yet they have provided NO report. I was charged months after my tenancy for a repair reported on day one. Where is the report? After five months, nothing.

They say, “the factual record and technical reports fully support our actions.” This is laughable. Over 100 emails of delays and refusal to provide documents is written proof they have no reports—only a "declaration" that I was at fault.

Their claim of “timely responses” is false. Responses were rare and often required an intermediary company (Blueground) to press for a reply. Moreover, no official agency ever advised me of a reply from them. The system favors foryourentals: a visitor leaves, gets charged months later, and has no recourse without Spanish residency. I have taken filed claims with stateside agencies.

Look at other reviews of this company outside of trustpilot. My situation is not unique.

They are haggling over €90. If hundreds of tenants report issues in faulty apartments as soon as they arrive but are not notified that it will cost them to repair it, but will be billed later with no recourse to the the money back, ForYouRentals can make thousands per month. Do the math, it's quite lucrative.

I REPEAT: I arrived to a clogged, damaged drain and loose faucet fixture. It was pre-existing but if not repaired could damage the apartment with flooding to the bedroom (the apartment was not level and I had to mop the excess water). What choice was there but to ask for a preexisting problem to be fixed? They provided zero proof I caused it. This shows how they operate: withhold money unilaterally, then justify it with false claims. I wouldn't trust them to supervise a warm glass of water, let alone administer an apartment rental. Stay away—they will blame you for damages and keep your money. Bottom Line

It is a abuslutelly great company. I rent a apt with beautiful view and docrations. I strongly recommende this