Do not shop on this website
Do not shop on this website. The dress i ordered came and was too big. The material quality was poor and it costs nearly as much as I paid to return the dress. DO not shop on this website
May 27, 2026
Unprompted review
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2.6
Poor
4 reviews
No history of asking for reviews
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House of Valena aka Victoria & Bella
House of Valena aka Victoria & Bella
As all other reviews state these people are scammers please take the advice in the other reviews and AVOID I wish I had!
The dress came in a matter of days from within the UK - not china. It was unsuitable and too large so contacted to return…they came back to tell me the cost to return would be down to me and did I want 10% discount to keep instead which I declined and asked for returns address. They came back again with 20% offer and still no address.
I then went back again to finally get the address which lo and behold was in china and was going to cost at least £20 to return.
They clearly do this to stop people returning products as the dress was not shipped from here. Due to the cost to return I reluctantly accepted 30% discount to keep instead which they told me I would receive in 10 business days….24 days later and still no refund and all you get is more lies about accounts teams and useless apologies.
Please avoid at all costs they are liars and scammers. Go spend your money elsewhere!
April 27, 2026
Unprompted review
DO NOT PURCHASE FROM THIS WEBSITE!
DO NOT PURCHASE FROM THIS WEBSITE!! Item received after 4 weeks of waiting . The item was shipped from china and not the uk like stated on website and is a rip off version of a dress i later found from babyboo. I ordered the Serena dress for £45 and not only was it practically made out of tissue paper, even though I used the size guide the dress was so ill fitting. In addition to this they have told me they can only give a 10% refund and I will have to pay to ship it back to china for a silly amount of money.
June 2, 2026
Unprompted review
Formally Victoria Bella. AVOID
Formally Victoria Bella. PLEASE AVOID THIS COMPANY. They are scammers. Refused to give me my money back as they completely ignored all emails once I told them I wanted my money back. They have now changed their name to house of valena. Probably to avoid the one star reviews
May 1, 2026
Unprompted review
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