Fountain Store Australia & New Zealand Reviews 932

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and how well they match online descriptions. Many people found the ordering process straightforward and appreciated the fast, efficient delivery service, often noting that items arrived quickly and in perfect condition. The customer service also received positive remarks for being helpful and responsive. However, some customers experienced issues with damaged or faulty products upon arrival, including broken statues, leaking fountains, or items with manufacturing defects. A few people also encountered problems with delivery, such as delayed orders or incorrect addressing, and some noted that the packaging could be difficult to dispose of.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the beauty... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise items for being... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the exceptional, prompt, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering and product choice were so easy. Transport to Cairns a wee bit slower than expected. But all Regional deliveries ate! I purchased the fandango water fountain… changed the colour to black, t... See more

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Rated 5 out of 5 stars

Hi, introducing myself - I live in Newcastle, unable to visit showroom due to mobility/health issues but wanting a water feature to counter hot Summer days and nights was obliged to order online... See more

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Rated 5 out of 5 stars

We picked a product on the webpage on Sunday evening, and it arrived interstate on Tuesday afternoon. Less than 48 hours, and it was a large package (120kg on a pallet)! Purchase process was straightf... See more

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Rated 5 out of 5 stars

Absolutely love our purchases. What you see on the website is exactly what you receive. Ordered on a Sunday night and received them to the Gold Coast by the following Thursday. Our fountain and two... See more

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Rated 5 out of 5 stars

The Fountain Store made it easy to select what we wanted via the website. The fountain was exactly what we were looking for. Arranging delivery to Queensland was easy and at a great price. Once wi... See more

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Rated 5 out of 5 stars

Great service, contact was immediate and friendly, helpful and delivered as promised. This was a Christmas present for c my brother. Love these guys products and service, will definitely be ordering... See more

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Rated 5 out of 5 stars

Absolutely love my Scottsdale Cascading Nature Fountain!!! It has nestled beautifully into my small garden and has added an ambience that has to be felt to be believed!!!! A great shopping experienc... See more

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Rated 5 out of 5 stars

The item bought was as beautiful as it looked in the photos. Shipping was very fast, packaging was excellent and payment was seamless. This is not the first item I have purchased from you and I suspec... See more

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Rated 5 out of 5 stars

Lovely customer service - prompt follow up to confirm my address, parcel sent so quickly as well Product was the pink poodle vase - absolutely love it! Quality product at great price and love that... See more

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Rated 5 out of 5 stars

Very happy with my purchase. I struggled to find a desktop fountain that didn't look cheaply made. Until I found Fountain Store Australia. The product look good online but was actually way better than... See more

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Rated 5 out of 5 stars

Speedy fast delivery, packaged perfectly, no damage, beautiful items for my home and garden, will absolutely purchase from you guys again. ♡ 10 stars

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Rated 1 out of 5 stars

I bought this parodic for my wife’s birthday. Set it up, everything electrical is working. I.e the light goes, the pump motor hums but it won’t pump the water up the pipe. All that is connected co... See more

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Rated 5 out of 5 stars

Loved my recent purchases. The discount I received was awesome, freight cost to rural Queensland was very reasonable and my fountain arrived within the week. Will most definately be back for my nex... See more

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Rated 5 out of 5 stars

This company is so good at displaying items with measurements, ordering procedures, tracking of items and delivery of excellent goods that I'm really drawn time and time again back to this site. Lov... See more

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Rated 5 out of 5 stars

Awaiting product to arrive customer service is excellent. Well my fountain finally arrived which is no fault of fountain store. My husband, family n I love it and enjoying the evening to the soothin... See more

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Rated 1 out of 5 stars

We were sold a defective fountain coat $600 that is leaking water and built incorrectly, we have to pour water into the basin every 1.5 hours for the fountain to work properly and prevent the motor... See more

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Rated 5 out of 5 stars

Fast delivery very happy with my fountain but there was a issue with the cables not being as long as the specifications which I needed and they very promptly sent me new cables to spec now that how r... See more

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Rated 5 out of 5 stars

Very pleased with my purchase a very pretty item. Your site is easy to peruse with item description and prices clearly marked. Delivery excellent and surprisingly very quick .. would not hesitate to r... See more

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Rated 4 out of 5 stars

1. The delivery driver was prompt, efficient, and friendly. 2. The fountain tiers were not all totally horizontal after the fountain was assembled. Water tipped out of one side of some ti... See more

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Rated 5 out of 5 stars

Great communication and quick delivery. Overall, a great experience and I would be happy to order again from you. I ordered two vases and both arrived safely, having been packaged well and delivered... See more

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Rated 5 out of 5 stars

We are happy with installed product, adds tranquility to our little garden alfresco. Good communication and post sale support. Thank you Daniel and Fountain Store.

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Rated 5 out of 5 stars

The product is great, and just as pictured. The customer service was exceptional because it was personalised (ie. till the this item was delivered, I was in contact with the same person who knew the... See more

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Rated 5 out of 5 stars

Lovely fountain exactly as described. I was impressed with the professional handling of this purchase. Ordering was simple. Continued update from dispatch to delivery which was prompt and efficient.... See more

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Rated 2 out of 5 stars

Expected the bird bath bowl to be deeper so it would last more than 20 minutes on a hot day. The product looks quite cheap given the price tag, thought it would be sturdier.

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Rated 5 out of 5 stars

Within an hour of ordering my new water feature I received an email saying it was being processed for posting. This was followed by a further email from the delivery company saying it’s on its way.... See more

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Rated 5 out of 5 stars

I have bought a few things now from the Fountain store and I have always been happy. I have bought water features, statues and recently 2 vases. I bought the handbag vase and loved it so much I... See more

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Rated 5 out of 5 stars

What a great business! A friend of mine purchased a fountain at sale price but when I went online to purchase the same product, the sale had finished and it was a lot more expensive. I emailed and m... See more

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Rated 1 out of 5 stars

Parcel hasn't even been lodged with Aust Post yet! Hoping to receive it by Xmas but not holding my breath. Little, if any communication.

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Rated 1 out of 5 stars

I ordered the Chakra Newest Buddha Water Feature – Fandango Exclusive Collection 2025 and even paid extra for fast delivery. After taking my payment, they contacted me and said the item was “b... See more

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Rated 5 out of 5 stars

This is my fourth lady figurine (Carmen) I’ve brought, absolutely love them, especially my latest Carmen, I need a bigger house! Very happy, thank you. ☺️

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Rated 3 out of 5 stars

Arrived as pictured. Looks great in first look. LED looks great. Raindrop effect not centered so thts a negetive point. The structure material is quite fragile and start developing cracks after few da... See more

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Rated 5 out of 5 stars

Very happy with the whole process of ordering my water feature. Delivery was very quick and I am thrilled and very pleased to see it set up and working. Would recommend Fountain Store to anyone looki... See more

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Rated 5 out of 5 stars

I bought the River Water Feature and the service was exceptional (very helpful, attentive, responsive), the speedy delivery was impressive (arrived in 2 days), and the product was delightful (quick an... See more

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Rated 5 out of 5 stars

Love my order Have made 2 purchases from the Fountain Store, my items are always packed well and arrive in great condition, and always fast delivery. Would highly recomend them Thank you

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Rated 5 out of 5 stars

Great communication, pricing and product. Kept me updated with the progress of an out of stock item. Highly recommended seller if you want a fountain for your home.

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Rated 5 out of 5 stars

The person handles online and message who is super friendly and helpful. And the products I bought (3 intotal ) are super amazing. Will definitely recommend this shop!

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Rated 5 out of 5 stars

The delivery process was fantastic, very fast , with a easy to use website. So happy with my purchase, love it! Very whimsical.

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Rated 5 out of 5 stars

I bought a large gold leopard its absolutley beautiful it is exactly as it was described. This shop was great to buy from clear communication and super fast delivery. Will definaltley buy from them ag... See more

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Rated 5 out of 5 stars

We ordered a Corinthian fountain which looked fantastic. We had a leaking issue with the fountain and Daniel and the team sorted very quickly sending a replacement immediately. Very happy with the rep... See more

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Rated 5 out of 5 stars

Well, the review title says it all. A seamless purchase experience with great communication and to top it off, the product is more than excellent. Highly recommend this site

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Rated 5 out of 5 stars

Absolutely love my cabana girl!!!! Love her love her. Very quick delivery. Great communication from the company. Will definitely buy from fountain store again.

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Rated 5 out of 5 stars

Love the item bigger than I expected which suits me fine. Delivery was quick. Got it on a Tuesday ordered on a Sunday. Looking forward to ordering more items..

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Rated 1 out of 5 stars

This is the 2nd fountain I have got from you and it is leaking just like the 1st one. I asked for it to be checked before delivery it leaks about 6 hrs after the water is put in. Very very disappoint... See more

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Rated 1 out of 5 stars

The fountain I ordered came in a yellow colour when it was advertised as white, it also came chipped where it clicks in, so the top didn’t sit properly into the base. And I was also missing a pump for... See more

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Rated 5 out of 5 stars

Lots of designs to choose from. Fast delivery so I can enjoy the water feature. Product received is as described. Highly recommended and would buy again from the store.

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Rated 5 out of 5 stars

What a gorgeous fountain purchased from a really well organised and informative online shop! Love the substantial weight of this quality fountain. It is STUNNING! Communication as to shipping progress... See more

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Rated 5 out of 5 stars

Friendly, quick and genuine in-store service and advice and then great to be able to order quickly online and either ship or pick-up directly.

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Rated 5 out of 5 stars

Very helpful and great advice and assistance with the buying process. Now waiting for the delivery of this amazing product that we have been searching for

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Rated 5 out of 5 stars

Arrived broken. Replacement sent and received. Beautiful product. Company very prompt at responding and sending replacement. Will not hesitate to buy again from Fountain store.

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Rated 4 out of 5 stars

Not giving a 5 star as there is a faulty cable/ Light, and will ba waiting on a response to see how this gets resolved. But on the other hand I'm happy with fast delivery even being on other side of c... See more

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Rated 5 out of 5 stars

Beautiful, shipping was quick and everything was well packed so nothing came broken! will definitely be ordering again

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Rated 5 out of 5 stars

I have been buying from this company for a couple of years now as just can't get enough of their wonderful products and service. Can't recommend this company enough.

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Rated 1 out of 5 stars

I ordered the pump quite easily and was told delivery date on numerous occasion/ emails that the item was to be delivered on January 29th, yesterday. So far NO DELIVERY. NO EXPLANATION NO ADVISE.

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Rated 5 out of 5 stars

I’ve been anxious lately about buying off FB adds. I was pleasantly surprised! Great product! Super fast delivery! Packed really soundly. Thank you! I’ll definitely buy more

Company replied


Company details

  1. Garden
  2. Artificial Plant Supplier
  3. Decoration and Interior Design Store
  4. Fireplace Store
  5. Fountain Contractor
  6. Gift Shop

Written by the company

Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.

Best Quality Fountains in Australia

Written by the company

Designer Quality at Affordable Prices
We design, produce, buy and export over 450 different water features suitable for indoor and outdoor. We only work with ethical suppliers that share our passion for fountains and our history in craftmanship. We use various materials including mosaic, ceramic, clay terracotta, polystone, marble, acrylic and resin. The choice depends on design, functionality, size, weather conditions and longevity and cost. Our sourcing is not limited to one country, rather we are constantly on the look for new exciting places like Morocco, Turkey, Mexico, Colombia, Guatemala, Tunisia, etc... We are currently operating in 6 countries and growing fast to expand into other territories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

932 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

March 9, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Jane,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

I haven’t received my 2 ladies yet

I haven’t received my 2 ladies yet, but love all your products and confirmation about when I will receive them. A big thank you 👏👏👏

March 23, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very Pauline,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

bronze lady with blue leaves Costadina

I ordered the bronze lady with blue leaves, Costadina. She arrived in no time and was beautiful. It was a gift for a girlfriends 50th and she loved it.

March 16, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very Janelle,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 3 out of 5 stars

good product but disappointing handling the order.

With out delivering the item orders,email is sent to me saying item is delivered. when I ordering I was informed that it will be delivered on the same day.I have to call the company to find out what is happening. I was told it will take 2-3 days and expressed sorry for the wrong info sent to me.
Th item was left just out side the gate and did not bother to press the calling bell or call me on phone at the time of delivery.
I like the product and it is really very good. I recommend it if any wants to buy one. If there a provision here, I would like to post a photo of the setup at my place.

March 18, 2026
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Reply from Fountain Store Australia & New Zealand

First thank you for your purchase.

However, I need to make a correction, you have been quoted same delivery for $45 but you opted for free delivery which takes as explained 2-3 days.

We have explained that the fulfilment system on free delivery post delivery instead. You have been instantly provided a tracking number and ETA on the spot.

May be you could also comment on the quality of our item.

Thank you, Mary

Rated 5 out of 5 stars

Great product Great service would…

Great product Great service would recommend again

March 2, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

My statue is stunning!

My statue is stunning!! Fast delivery, well packaged. I love her!!

March 17, 2026
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Reply from Fountain Store Australia & New Zealand

Thank you very much Debra,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Good quality

It goes very nicely with my two larger chimes

March 15, 2026
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Reply from Fountain Store Australia & New Zealand

Thank you very much Noel,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Prompt

Prompt, easy to deal with.

March 8, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Kathy,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Smooth fast easy transaction

Smooth fast easy transaction.
Delighted with purchase.
Thank you.

February 15, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Rosie,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Smile from ear to ear

Whole experience from ordering to delivery was excellent. Absolutely delighted with my purchase, which compliments my newly landscaped garden perfectly. Thank you.

February 18, 2026
Unprompted review
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Vicki,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Have already purchased another

Was delivered quickly and was well packed

March 1, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Yvonne,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 1 out of 5 stars

So rude

gosh. This guy was SO RUDE.
I purchased a Bird feeder 22 February. It was despatched promptly. However I paid for express and no fault of the company they never picked it up.

I phoned carrier on 2 March not much help so I reached out to fountain store. They guy who answered was rude abrupt and condescending. I hardly got a wording. He lectured me "that these things happen Penny ' like I've never ordered goods before that have been delayed. All I wanted was my express shipping refunded. He said he'd refund it but my dealings with him were so unpleasant that I've completely gone off my purchase and I will NEVER purchase again or recommend this company. Treat your customers with respect

A lovely lady named Melanie has reached out to me. It seems that the carrier had failed twice to pick up my order. This is not the fault of the company and I still wish to receive my order. Melanie has offered to refund the freight cost which I appreciate and accept. Thank you for reaching out
Update. So after the meaningless reply to my post nothing has been done. No contact no refund nothing. It seems the reply was all for show. I emailed fountain store last night asking for an update and as of midday today radio silence. So guess I was correct after all. Awful company
Om gosh. The saga continues. Grab your popcorn people. So I again contacted the carrier who were lovely. My overnight (supposedly) has been sitting at Fountain store since I purchased it last week. They've obviously been tripping over my order but this fountain store never reached out to me advise there was a problem. The big ship carrier said it was being picked up today. Fountain store are apparently still investigating and we were going to message me at 4. So at 4.13 I messaged them. I got a message back. We are closed. We'll contact you tomorrow. WHAT!!! For the love of God just give me a refund and I'll purchase from a company who knows what they are doing. Oh and if it's a small family business you would well known who was so rude to me. So probably no investigation needed. You know all this could have been avoided if you had just COMMUNICATED with me

March 2, 2026
Unprompted review
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Reply made at 1:21 pm, full refund processed at 1:21pm.
Not sure what are you trying to achieve here.


Dear Penny,
This item is still in front of us awaiting pick up. We have no update to provide hence we didn't communicate.

I have asked the team to cancel this order and provide full refund. I think what the staff did offer was a good gesture but clearly not what you expect.

I am sorry you had to go through this ordeal but I can assure you we do not cut corners nor ignore customers. If there was an update we would have informed you on the spot.

We don't do things for a show. Our quality products, our shipping rates are all premium and affordable.

We are a small company that work hard and does actually deliver great service, Sorry we failed you on this occasion.

Wish you all the best.
Fountain Store



We are so sorry you feel this way. We can assure you that we take feedback seriously. I will speak with the person that answered your call and investigate,
I can see you paid $5 extra for express delivery but TNT failed to pick up 2 days in a row,
I will reach out to them and see what the matter is and will also waive the full freight cost.
Sincerely, Mellina

Rated 5 out of 5 stars

Arrived in good condition and quicker…

Arrived in good condition and quicker than I expected

February 10, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Barb,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 1 out of 5 stars

The fountain I ordered came in a yellow…

The fountain I ordered came in a yellow colour when it was advertised as white, it also came chipped where it clicks in, so the top didn’t sit properly into the base. And I was also missing a pump for the machine so It was really disappointing.

February 23, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Our product is cream sandstone, never white. We asked for pictures of the damage, maybe send so we can rectify. This review could have been an email and a swift resolution.

Rated 4 out of 5 stars

I love the fountain I bought

I love the fountain I bought! It will be much easier to set up if there’s a clear manual or photo manual with clear labels.
Overall, I will buy it again as a present for my friends and family in the future. Thank you.

February 8, 2026
Rated 1 out of 5 stars

False advertising regarding first buyer…

False advertising regarding first buyer discounts.

February 8, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Your review is utterly fallacious, you bought a heavily discounted, in fact almost half price. You can not have an additional $40 for first time buyer. What about the quality of the products you received, does that count at all in your review perhaps.

Rated 5 out of 5 stars

The person handles online and message…

The person handles online and message who is super friendly and helpful. And the products I bought (3 intotal ) are super amazing. Will definitely recommend this shop!

February 23, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

Rated 5 out of 5 stars

Prompt and reliable

The delivery was prompt with good communication and was well packaged,
A beautiful garden ornament !
Thank you!

February 23, 2026
Fountain Store Australia & New Zealand logo

Reply from Fountain Store Australia & New Zealand

Thank you very much Lisa,

We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!

Warm regards,
Fountain Store

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