Ordering and product choice were so easy. Transport to Cairns a wee bit slower than expected. But all Regional deliveries ate! I purchased the fandango water fountain… changed the colour to black, t... See more
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Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.
Written by the company

2/2 Rachael Cl, 2128, Silverwater, Australia
Replied to 89% of negative reviews
Typically replies within 24 hours
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Reply from Fountain Store Australia & New Zealand
I haven’t received my 2 ladies yet, but love all your products and confirmation about when I will receive them. A big thank you 👏👏👏

Reply from Fountain Store Australia & New Zealand
I ordered the bronze lady with blue leaves, Costadina. She arrived in no time and was beautiful. It was a gift for a girlfriends 50th and she loved it.

Reply from Fountain Store Australia & New Zealand
With out delivering the item orders,email is sent to me saying item is delivered. when I ordering I was informed that it will be delivered on the same day.I have to call the company to find out what is happening. I was told it will take 2-3 days and expressed sorry for the wrong info sent to me.
Th item was left just out side the gate and did not bother to press the calling bell or call me on phone at the time of delivery.
I like the product and it is really very good. I recommend it if any wants to buy one. If there a provision here, I would like to post a photo of the setup at my place.

Reply from Fountain Store Australia & New Zealand

Reply from Fountain Store Australia & New Zealand
My statue is stunning!! Fast delivery, well packaged. I love her!!

Reply from Fountain Store Australia & New Zealand

Reply from Fountain Store Australia & New Zealand
Smooth fast easy transaction.
Delighted with purchase.
Thank you.

Reply from Fountain Store Australia & New Zealand
Whole experience from ordering to delivery was excellent. Absolutely delighted with my purchase, which compliments my newly landscaped garden perfectly. Thank you.

Reply from Fountain Store Australia & New Zealand

Reply from Fountain Store Australia & New Zealand
gosh. This guy was SO RUDE.
I purchased a Bird feeder 22 February. It was despatched promptly. However I paid for express and no fault of the company they never picked it up.
I phoned carrier on 2 March not much help so I reached out to fountain store. They guy who answered was rude abrupt and condescending. I hardly got a wording. He lectured me "that these things happen Penny ' like I've never ordered goods before that have been delayed. All I wanted was my express shipping refunded. He said he'd refund it but my dealings with him were so unpleasant that I've completely gone off my purchase and I will NEVER purchase again or recommend this company. Treat your customers with respect
A lovely lady named Melanie has reached out to me. It seems that the carrier had failed twice to pick up my order. This is not the fault of the company and I still wish to receive my order. Melanie has offered to refund the freight cost which I appreciate and accept. Thank you for reaching out
Update. So after the meaningless reply to my post nothing has been done. No contact no refund nothing. It seems the reply was all for show. I emailed fountain store last night asking for an update and as of midday today radio silence. So guess I was correct after all. Awful company
Om gosh. The saga continues. Grab your popcorn people. So I again contacted the carrier who were lovely. My overnight (supposedly) has been sitting at Fountain store since I purchased it last week. They've obviously been tripping over my order but this fountain store never reached out to me advise there was a problem. The big ship carrier said it was being picked up today. Fountain store are apparently still investigating and we were going to message me at 4. So at 4.13 I messaged them. I got a message back. We are closed. We'll contact you tomorrow. WHAT!!! For the love of God just give me a refund and I'll purchase from a company who knows what they are doing. Oh and if it's a small family business you would well known who was so rude to me. So probably no investigation needed. You know all this could have been avoided if you had just COMMUNICATED with me

Reply from Fountain Store Australia & New Zealand
Arrived in good condition and quicker than I expected

Reply from Fountain Store Australia & New Zealand
The fountain I ordered came in a yellow colour when it was advertised as white, it also came chipped where it clicks in, so the top didn’t sit properly into the base. And I was also missing a pump for the machine so It was really disappointing.

Reply from Fountain Store Australia & New Zealand
I love the fountain I bought! It will be much easier to set up if there’s a clear manual or photo manual with clear labels.
Overall, I will buy it again as a present for my friends and family in the future. Thank you.
False advertising regarding first buyer discounts.

Reply from Fountain Store Australia & New Zealand
The person handles online and message who is super friendly and helpful. And the products I bought (3 intotal ) are super amazing. Will definitely recommend this shop!

Reply from Fountain Store Australia & New Zealand
The delivery was prompt with good communication and was well packaged,
A beautiful garden ornament !
Thank you!

Reply from Fountain Store Australia & New Zealand

Reply from Fountain Store Australia & New Zealand
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