Four Points Marriott Reviews 11

On contacting Love holidays on my return to the UK, the waiter admitted to grabbing my arm in the restaurant!

However according to Love holidays this WAS NOT deemed inappropriate, never mind physical abuse!

DO NOT use love holidays! They do not take complaints seriously and they do not protect women on holiday!

The Marriot group own this hotel now. We have been staying there since it was family owned and it has gone down hill. We stayed for 6 nights in a sea view room. The hotel thinks it is a good idea to deliver laundry in a huge truck at 5.00 am. and then drag several trolleys of laundry into the hotel for half an hour. The manager couldn't care less and although this did not happen when the hotel was family owned, we were told that housekeeping needs the laundry at 8.00 am so their is nothing they can do!

Breakfast is a a joke. We are plant based and toast and jam was all that was available. Even the hotel staff agreed. When the hotel was family run we had a full plant based English breakfast included in the room cost. Won't be staying there again. Such a shame.

Stayed one night at the Kenya Nairobi Airport branch before flying back to the UK the next day. It was disappointing that I couldn't extend my check out time as my flight was an evening one, but apart from that the service was great, very friendly and helpful staff everywhere in the hotel. The hotel is light bright and refreshing, with a handy business lounge that was a great quiet space for catching up on some work/reading - thanks to the reception staff for recommending I use this on the first floor. The breakfasts was great, and the fth floor African restaurant is a great vibe and really beautifully presented dishes. The gift shop has some lovely unique items and the rooms were more than comfortable, lovely bed/mattress and plenty of good lighting and space.
Being right next to the airport it took no time at all for the hotel concierge to drop me off at departures....about a 5 min drive.

Booked through Wowcher in regards to stay in the Four Points by Sheraton in Edinburgh.
Due to circumstances of a family member taken ill and being hospitalised, unfortunately me and my Fiance was unable to attend on the date booked, which i bought for his 30th Birthday which was surprise. Donna, Sales Manager, could only provide till the end of March to re-book in which due to the un known circumstances given i was unable to do so.
I understood the terms and conditions, hence why i got intouch to see if any further help could be provided.
I did not get a response for 4 days, I checked in on the 3rd day, which i am aware you have to wait up until 72 hours for a response, and the only response i got back was so blunt and short today, i was quite shocked, considering how much of a big and well known company this is.
Stating 'no quibbles' for a refund, i find that quite in considerate again given circumstances above.

Someone who has many years worth from a background of hospitality and customer delivery i was quite taken back from it.

So, just a heads up, if anyone has any issues as an emergency, you will not be taken into consideration.

Do not stay at this hotel!!

I made a booking with this hotel through booking.com -Pay On Arrival. On the afternoon of my arrival they cancelled my booking via email saying my card had been declined by the bank as it had expired - it hadn’t. I phoned the hotel who assured me that it would be fine as my booking was Pay on Arrival. However when i did arrive I was told my reservation had been cancelled because my card had been declined. This is completely untrue. I later checked with my bank who confirmed that no application for payment had been made and my card had not been declined.
The hotel told me they were fully booked (despite rooms being available on booking platforms at more money than I had paid) so I had to find alternative, more expensive accommodation. I would never stay there again.

Four Points by Sheraton San Diego Downtown Little Italy
According to Marriott, property has been closed since 1/15/24.

I booked a reservation in November 2024 for 1/30/25 - 2/2/25 and just today 1/21/25 found out the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation.

I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. They only offered to rebook me at a different hotel for TWICE the rate I originally paid for. They refused to honor the same price I paid for this hotel when I booked months ago in November.

Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service.

Shame on you, Marriott!