FourFit Reviews 220

I am still waiting for a watch
that I purchased on the 16th of April. I have e mailed to ask if they can tell me when it will arrive but haven't had a reply.

I had a problem with my grand daughters Fourfit mini - excellent customer service!

Ordered tracker for sons Christmas present, took months to arrive and eventually arrived the day before Christmas by which time we had gone and purchased one from Currys instead due to how close to Christmas it was. Requested return which was accept, packaged returned and heard nothing from them. Had to go through a PayPal claim to get my money back!
Tracker when we did received looks very cheap and flimsy. Not even worth 1star!

After waiting for 3 months for the delivery.its turned up ,not the one I ordered or does it look brand new or does it have the right charger. Looks like one that has Been sent back as it doesn't work.Absolute disgusted.

Item still not arrived and no correspondence about delivery

Great website. Easy to order.
Perfect watch for a 9 year old to learn about fitness tracking. No complicated apps. Looks really cool. Easy to read screen. Minimum charging required.

Fast and very easy to order.9

I have not received any information on when this order will be delivered. The tracking just states I will receive an email when it is ready to ship. Some information with an eta would be useful!

After waiting for two weeks and hearing nothing about my order, I got in touch only to find out the watch was out of stock. I’m still waiting for it now and am disappointed that I had to chase the order to find out what was happening instead of being notified by the company.

Bought a kids watch on 24th July 2022. Wouldn't work properly or pair with app. Very poor quality and disappointing for my 8y old. Had refund request agreed and sent watch back. Received by them on 17th August. STILL NO REFUND despite numerous emails, most of which they don't even respond to.

I'm still waiting for the item I ordered. I've sent 2 emails which have not been answered.

I have been very happy with the excellent customer service I have received on my first order with them. There was a little issue that was soon rectified and I was offered an alternative to my order. Helpful and great communication. Would not hesitate in using again and recommending. Thank you xx

Ordered a watch for granddaughter's birthday,but unfortunately was faulty.very impressed with the swiftness and reply. They are sending an upgraded one at no further cost.
Waiting for its arrival, but very impressed with the way that things were sorted out so quickly and no quibbling. Thankyou

Bought for my grandson's ninth birthday a month ago. Difficult to pair to phone but this was eventually resolved via Fourfit website. After a
few days the battery would not hold its charge for more than a few hours. The battery is fully charged when he leaves for school and is dead by the time he gets home. Very disappointing. Will look at getting a different brand.

I ordered a watch for son's birthday. The product looked cheap and was poorly packaged. I requested a refund and this was accepted. I returned the watch and it was received on 12 August. Still no refund. I

I haven’t received anything in post yet !!

Very prompt service. Quite impressive.

I really hope the watch is better than the website! Ordered via fitness trackers, was £10 more than FourFit direct, so, returned and ordered from FourFit to save the money - payment processed by.....Fitness Trackers! The website is awful, three watches almost impossible to tell apart from kits, with descriptions not always following the specs at top, no idea which is the most up to date watch, the newest is selling for less than the older arghhhhhhh confusing!

We ordered a Fourfit mini watch for my 9 year old daughter as we felt she needed some incentive to get out and about. The first watch arrived but wouldn’t hold its charge. We contacted customer service who were great, and around 10 days later she was all set we a simple tracker that that worked and she loved. Shame the first one didn’t work but all quickly remedied.
Now the problems start. Based on outcome of first purchase we decided to get a watch for our son too. The watch his sister had was too big for him (he’s 7) but we spotted that Fourfit we’re also selling trackers suitable for 6 year olds. A little more expensive but it was his birthday…
First watch arrived - they’d sent the wrong one. We had to spend £5 returning this to Fourfit before they sent the correct one. Second watch arrived and was certainly not suitable for a 6 year old. The fit was more appropriate for an adult. So, now we have a disappointed son, and are £40 out of pocket - £10 returning goods due to mistakes made by Fourfit and still awaiting the original £30 refund for initial order. A shame so many mistakes are made by this company as my daughter is still happy with her watch now she has one the works.

The item I received was for my niece’s birthday and it was faulty, which has really disappointed her.