FourLeaf Federal Credit Union Reviews 222

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the helpfulness and professionalism of the staff, noting that employees are often knowledgeable, patient, and go above and beyond to assist with various transactions and account needs. Many appreciate the quick and easy service received in branches, finding interactions to be smooth and stress-free. However, some people were dissatisfied with aspects of the service, particularly regarding changes made after a name change, which led to the removal of previous conveniences. Reviewers also expressed frustration with customer service, citing difficulties in getting issues resolved, long verification processes, and unhelpful responses. Additionally, a number of customers reported significant problems with payment options, including limitations on online transfers, difficulties with automated payments, and issues with how loan payments are applied.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the professional, efficient, and helpful staff,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers express frustration with payment... See more

Customer communications

Customers consistently express frustration with contact experiences. Many reviewers report significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have opened up a few cd and money market accounts here and have always had a positive experience. They have good interest rates and have liquid accounts where you have access to your money while get... See more

Company replied

Rated 5 out of 5 stars

Since Bethpage FCU changed to Four Leaf, banking with FourLeaf has significantly become worse. All the communications alerting me to the change to FourLeaf said nothing is changing, but their name. Th... See more

Company replied

Rated 5 out of 5 stars

The teller helped me with exchanging some bills while I was waiting to be seen by an account representative. After the small transaction, she said I didn’t need to wait and that she could help me with... See more

Company replied

Rated 5 out of 5 stars

Brandon M. at the Levittown branch was extremely helpful. He assisted me in opening a new MM account with an high yielding interest rate. He recommended updating my accounts with beneficiaries since t... See more

Company replied


Company details

  1. Financial Institution

Written by the company

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for almost 85 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals. FourLeaf has been an integral community partner through our charitable giving and community development programs since 2002. We are proud to help support community initiatives that make a difference in New York and beyond.


Contact info

3.7

Average

TrustScore 3.5 out of 5

222 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I always have a positive experience at…

I always have a positive experience at the bethpage branches. The customer service folks are nice and helpful. I like that I can get cash with no fees at 7-11s.

May 31, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Hi Lauri! Thank you for your positive feedback! We're thrilled to hear that you consistently have a positive experience at our Bethpage branch. Our team takes pride in providing excellent member service. If there's anything else we can assist you with, please don't hesitate to let us know.

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Rated 5 out of 5 stars

Quick transaction and a pleasure to…

Quick transaction and a pleasure to deal with the teller.

May 18, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Hi Patricia! Thank you for taking the time to leave us a positive review. We look forward to assisting you in the future.

Rated 5 out of 5 stars

First time at Bethpage credit inion

When we went to open our CD I. The Commack branch, your employee. I think her name is Lauren? Was so informative and so kind and so
Professional. I was amazed of well versed she was and answered all questions accordingly.

May 26, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

We are so pleased to hear that your first experience with us was a positive one! We will pass along the kind words to our team. We look forward to assisting you in the future.

Rated 5 out of 5 stars

A great experience all around!

I worked with Andrew at a branch 25 minutes away from my house but totally worth it to work with him. Setting up an appointment was very easy. When I got to the branch he was ready and waiting. Not only did he help me with the original reason I scheduled the appointment, but he also took the time to answer several other questions I had without hesitation. I have worked with him before over the last couple of years and he is consistently pleasant, knowledgeable, and professional. He delivers excellent customer service beyond expectations! I hope he is valued and recognized by Bethpage. He’s everything you want in an employee.
I also completed a transaction with a teller who was also a pleasure to deal with. A great experience all around!

May 25, 2023
Unprompted review
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Reply from FourLeaf Federal Credit Union

Thank you so much for your kind words about Andrew and our team! We truly appreciate your feedback and are delighted to hear about the exceptional service you received. We'll make sure to recognize his efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out!

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Rated 5 out of 5 stars

My experience is always amazing when I…

My experience is always amazing when I come to Bethpage!

May 26, 2023
Unprompted review
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Reply from FourLeaf Federal Credit Union

We are so thrilled to hear that your experience with us has been a positive one! We thank you for your membership and look forward to seeing you in the future.

Rated 4 out of 5 stars

Jennifer was very attentive and…

Jennifer was very attentive and delivers exceptional customer service, going above and beyond. When my bank check was damaged 5 minutes before her branch closed, she took the initiative to call the king kullen branch to get me what I needed.

May 20, 2023
Unprompted review
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Reply from FourLeaf Federal Credit Union

Thank you for your positive feedback and for acknowledging Jennifer's exceptional customer service! We're thrilled to hear that our team went above and beyond to assist you with your damaged check. We appreciate your kind words and are grateful to have Jennifer as part of our team. If you need any further assistance, please don't hesitate to reach out.

Rated 3 out of 5 stars

A Real Hassle

It's too hard to get a replacement bank card working. It comes with no instructions a barely legible number on the back, their phone help puts you on hold forever on a silent line and eventually disconnects you gives you broken reference numbers and finally afterv6 hours. My bank card may finally work (I haven't tried it yet).

May 23, 2023
Unprompted review
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Reply from FourLeaf Federal Credit Union

Hello! We apologize for any difficulties you may have experienced while attempting to activate your card. If possible, you can always stop at your local branch and a representative would gladly assist you in activating your card. You may also activate your card by calling 1800-628-7070. If you need any further assistance, please do not hesitate to reach out. We appreciate your time and membership.

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Rated 5 out of 5 stars

Trouble accessing online account

I had trouble setting up my online business account thru the app and I'm so glad one of the team members Luis was able to help me so quickly and get it fixed.

The Lynbrook branch overall is amazing, Lisa helped me get my business set up earlier in the month. I really appreciate the whole team.

May 23, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

We appreciate your kind words about our Lynbrook branch! It's great to hear that Lisa and our team helped you set up your business. If you need any more assistance, don't hesitate to contact us. We look forward to serving you again soon!

Rated 5 out of 5 stars

From the outstanding service from teller to the assistant manager

From the outstanding service from teller Donna I was directed to sit and speak with a very nice young woman I found to be most helpful in my banking needs. Have been with Bethpage many years never disappointed.

May 20, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

We are so pleased to hear our team was able to make your experience a positive one! We appreciate you taking the time to leave us such kind words and look forward to assisting you in the future!

Rated 5 out of 5 stars

Joselyn was such a help to me

Joselyn was such a help to me. I visited her three days in a row as I needed a medallion stamp and it required three visits. She is professional, courteous, patient and an absolute asset to your financial institution.

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Stephanie was very pleasant and…

Stephanie in the Centereach branch was very pleasant and helpful.
She solved a problem that I didn’t even realize I had and saved me a from headache in advance.

May 18, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for your review! We appreciate your feedback, and we'll make sure to pass on your compliments to Stephanie. We're glad to hear she is doing a great job. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service..we walked right…

Excellent service..we walked right in..sat down & spoke to a very helpful young lady. She was ver knowledgeable & answered all our questions regarding long term cd.

May 18, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for your wonderful review! We deeply appreciate you taking the time to share your feedback with us. It means a lot to our team.

Rated 5 out of 5 stars

Consistent extraordinary service!

I have weekly banking needs that provide me the opportunity to frequently interact with the Westbury staff...my experience is consistently extraordinary! The team members are responsive, provide excellent service, always inquire if there is anything else they can do to be helpful and are an absolute pleasure to work with. I highly recommend and appreciate this team and their exemplary service, attitude and professionalism!

May 15, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for your fantastic feedback! We're thrilled to hear that your weekly interactions with the Westbury staff have consistently been extraordinary. Your recommendation and appreciation mean a lot to us.

Rated 5 out of 5 stars

Great experience

The tellers are very friendly and they’re hardly any wait time. I would recommend banking here.

May 19, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for taking the time to leave us a wonderful review! We truly appreciate it.

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Rated 5 out of 5 stars

Really personable and friendly staff

Really personable and friendly staff, in particular the manager Pedro was the kindest and extremely helpful opening up a new account and getting my auto loan established. He was very compassionate and walked me through the whole process in a very comprehensible way.

May 19, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

We are so happy to hear our team was able to assist you with opening a new account and an auto loan with us! We will be sure to pass this feedback along to Pedro and the team. Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Angela was the best.

May 19, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for taking the time to leave us a review! We will be sure to let Angela know she is doing a great job.

Rated 5 out of 5 stars

Have been using this branch for years…

Have been using this branch for years and never have had a problem. Customer service is great but especially Toniann. She’s such a big help and is always so friendly.

May 19, 2023
Unprompted review
FourLeaf Federal Credit Union logo

Reply from FourLeaf Federal Credit Union

Thank you for your loyalty! We're delighted you've had positive experiences with our customer service, particularly with Toni Ann's friendly and helpful assistance. We will be sure to pass this feedback along to the team!

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