Four Seasons Future Planning  Reviews 

166
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend this company. Clear communication at a pace to suit you. Professional and transparent from start to finish. Tailored wills and power of attorney. Informed of each cost at each stage.... See more

Rated 5 out of 5 stars

we had our will sorted by lee, he was very profesional and explained evrything well. would recomened to any one. excellent.

Rated 5 out of 5 stars

Highly recommend this company. Clear communication at a pace to suit you. Proffessiinal and transparent from start to finish. Tailored wills and power of attorney. Informed of each cost at each stage... See more

Company replied

Rated 5 out of 5 stars

Peter, the consultant that helped guide us through the Will and LPA process was wonderful. He gave us all the information we needed to make an informed choice and brought to our attention many things... See more

Company replied

Company details

  1. Paralegal Services Provider

Written by the company

Four Seasons Future Planning Ltd is an award-winning company which specialises in will writing and also estate planning in the form of trusts. In addition, we offer Lasting Powers of Attorney and support with both probate and executorship. As part of our service, we offer free basic wills for both individuals and couples living in England and Wales, saving on average £114 per individual when compared with the cost of having a will drawn up by a solicitor. We pride ourselves on providing a professional, reliable service whilst at the same time guiding clients sensitively through a process which can sometimes be quite daunting. Many of our clients have commented on how friendly and supportive our staff are and appreciate the fact that we are always able to respond to queries quickly and efficiently. One of the benefits of our service is that we can offer a range of appointments throughout the day, on weekday evenings and also on Saturday mornings. These can take place over the phone, by Zoom or even face to face in our offices or in your home if you prefer (depending on your location). Four Seasons Future Planning Ltd - Caring for your loved ones' future today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(166)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Clear communication at a pace to suit you. Professional and transparent from start to finish. Tailored wills and power of attorney. Informed of each cost at each stage. No hard sell. Clarified the statutory cooling off period. Backed up with documents to maintain contact in the future, should things change. Great value and peace of mind

February 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Knowledgable & friendly consultant

I used Four Seasons Future Planning this morning for the preparation of my will.

My consultant was Lee and I found him to be very friendly and light hearted, which I think is important when discussing depressing details such as passing away. He was very knowledgeable and thoroughly explained aspects such as LPOA and trusts.

Thanks Lee :)

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful and patient

Lee was very knowledgeable, let us know all our options, and was professional throughout even accommodating when our child started being loud in background.
Very much would recommend

February 11, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Customer service very poor

Customer service very poor, no one ever replys to any emails, spoke to the Company director back in November and agreed to issue half our payment back to us if we proceeded with the will. Chased up with 3 emails and a phone call and still no refund! Always get an excuse, email servers down, in the junk folder or in hospital so emails haven't been looked at. I have asked for acknowledgement of my emails and still nothing.

After a phone call, message and email as below from the company director I have had a refund and a voucher as a gesture of goodwill.

February 4, 2026
Unprompted review
Four Seasons Future Planning  logo

Reply from Four Seasons Future Planning

Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and acknowledge that our communication during this period fell below the standard we aim to provide. Following a review, we have identified where parts of the process did not run as they should and have since taken steps to address and improve this.
We can confirm that the agreed refund has now been fully processed. We genuinely value feedback such as this, as it helps us refine our service and ensure a better experience for our clients going forward.

Please accept our apologies for any inconvenience caused, and thank you for your patience while this matter was resolved.

Rated 5 out of 5 stars

Made the process simple and the will was free

This company was absolutely amazing my dad is blind they made the free will writing process so easy and simple was guided through the process and decided to take out the lasting power of attorneys again greatly handled by this firm couldn't highly recommend enough.

August 11, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Far too early.

For a start, this "free service" was offered by my insurance agent, not sought out by myself. I had a Will in need of up-dating due to a move of residence, so it sounded a good deal.
Emily sounded competent, although her interpretation of Scots Law varied from mine. Apparently the final document will be available to sign & witness in January 2026.
I'd like to give an opinion then.

November 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Emily was very professional and…

Emily was very professional and friendly in providing legal advice in terms that we could understand. I felt unhurried and able to ask questions of anything I was unsure about. I was very happy with the service provided.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Overall, a very satisfactory service.

I received a call on time for my telephone appointment to make a Will.
Emily explained everything well and answered my questions, the process was easier than I expected which I found pleasing. After the initial set up I was advised on other services in connection with the Will, one of which I took up
there and then and another which I will be considering in the next few weeks.
Overall, a very satisfactory service.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly

Really friendly, informative, knowledgeable and professional. Couldn't have asked for a better service for supporting writing a will.

October 9, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely recommend

Lee was so friendly, he didn’t use any confusing language nor did he pressurise me into anything. I would absolutely recommend Four Seasons Future Planning - and will be doing so!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience, very professional and informative throughout.

After my initial approach an appointment was made for today. At the appointed time I received a call from Lee Morgan who introduced himself and checked that I wanted to proceed. He then gave a brief breakdown of what we were going through. He was friendly and professional and made sure I was at ease with his questions and also willingly advised the pros and cons of the questions I asked. I found the whole procedure effortless. He was not at all pushy and did not push other products unnecessarily. I was also advised about storage options for my will and an offer of free Will writing for friends and family.

October 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look