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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional, friendly demeanor. People find the platform incredibly easy to use for setting up stores, launching products, and managing sales, with many appreciating the quality and variety of products offered. The website is also frequently commended for its user-friendliness and customization options. However, some customers were not happy with occasional issues such as slow response times from support, particularly regarding delays or complex problems. A few reviewers also mentioned receiving incorrect products or having difficulties with specific design modifications, with some experiencing a lack of communication or resolution from the support team in these instances.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the high quality of products, with... See more

Response time

Clients share positive opinions on response time, with many praising the quick, helpful, and responsive... See more

Website

Consumers generally express satisfaction with the website, highlighting its clean interface, ease of... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the support team for being quick,... See more

Based on these reviews

Rated 4 out of 5 stars

The product I ordered came quickly, looked great! However I had trouble with the site, and accidentally ordered twice. I immediately sent a message to cancel, but that did not happen. I got an email i... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with a lot of print-on-demand companies over the years, and frankly, Fourthwall is by far the best fit for my needs. They make it unbelievably easy to set up your site, launch product... See more

Rated 5 out of 5 stars

So far the experience is good, reliable platform, you can see your daily analytics ( visits, sales) by day/ week/ month. The payment processing is professional and immaculate, they follow up till th... See more


Company details

  1. Software Company

Written by the company

Fourthwall is the all-in-one monetization platform for creators. Fourthwall makes it easy to create homepages, shops, and memberships your community will love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Customer Support That Supports!

After over a year using Fourthwall, I can't say I've had a negative experience with the support team. The site is always improving, they take user feedback seriously, and carry great products. Glad I decided to use them!

June 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

⭐️⭐️⭐️⭐️⭐️ 5/5 – Perfect for Selling My Shirts!

Fourthwall makes it so easy to sell my custom T-shirts! Their platform is user-friendly, and the customer service team is incredibly helpful—quick to respond and always solves any issues I have.

Shipping and printing quality have been great, and my customers love the products. Highly recommend Fourthwall to anyone looking to sell merch hassle-free!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I can't even find anything to complain…

I can't even find anything to complain about. The platform is super efficient, the help center is clear and thorough, and the help center reps are faster than you could even imagine. Overall, the experience using Fourthwall has been amazing.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue printing my shirt

Had an issue printing my shirt. Support responded immediately and gave me a new one without having to hassle with returning the broken one. Incredible support! Would highly recommend!

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good People

Good People. Had an issue with creating and designing a product and got help from Eli, one of the cofounders. Glad I found them when I started my company and pleased to continue working with them.

March 23, 2025
Unprompted review
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Rated 5 out of 5 stars

the most powerful platforms

It is one of the most powerful platforms I've ever tried.
Especially when it comes to payment providers and payout process.
Fourthwall has almost unlimited features with totally zero subscriptions.

I recommend it be used as your own platform with your visually independent brand.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing platform for creators

Ngl this site provides so many free features that other companies charge for. Free social embed, unlimited pages, and even bring in your domain at no extra cost!

March 10, 2025
Unprompted review
Rated 3 out of 5 stars

Like the website but I never can't use…

Like the website but I never can't use it as they never keep there server up and running all the time it has been 3 months and there site is still down I have contacted customer service and no response back I guess they don't care about helping people so I will just look some where else to sell my merch they deserve 0 stars.

March 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Under $25 payout

I needed to make a request for an under $25 payout of my earnings and it was super quick!

The support team replied right away and I received my payout email under 24 hour later.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and responsive team

Had an issue with international payment to send a giveaway, but support team was very responsive, and helped resolve the problem. Also, super friendly and fantastic team!

March 4, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a product from fourthwall.com…

I ordered a product from fourthwall.com on the 28th of January. It is now March 2, and not only have I not received what I ordered, I sent out two emails to find out what the status is on my order, and still haven’t heard from them. Got an auto response from “Justina”, but that’s about it. I guess that’s a hundred bucks I won’t see again.

January 27, 2025
Unprompted review
Fourthwall logo

Reply from Fourthwall

Can you email me at will@fourthwall.com?

I'll investigate and get you your items ASAP

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Rated 4 out of 5 stars

Resent merchandise due to address issue …

I recently ordered a shirt for my son’s school event. It was shipped to the wrong address due to an auto populated address from google while filling the form although the zip code was correct. The merchandise was returned to the manufacturer. First response was within 24 hours saying we will check with manufacturer. 2nd response came 3 days later on 2/27 sending another shipment. The missing part of the communication was when it would come and whether it would be timely for the event. They did save the day for my son as the shipment came in time and my son was able to wear the merchandise for the event. Thank you and appreciate all the efforts made.

February 16, 2025
Unprompted review
Fourthwall logo

Reply from Fourthwall

This is an unfair review. Our team replied to your first email within 24h and issued a rush replacement to try to arrive in time for the event.

The order was delayed because you had entered an wrong address, but we're doing everything possible to get this to arrive in time (including replying to your email + rushing this one as quickly as possible)

Rated 5 out of 5 stars

Amazing platform

Amazing platform and so easy to use. I built our site in a few hours. Customer Service is responsive if you need anything. Happy I switched to Fourthwall.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Fourthwall!

It is only thanks to the great, good-hearted people at Fourthwall that we can enjoy such incredible opportunities. Thanks to their platform, our memorial Marvin The Dog© E-Shop is now online, and we are able to provide an awesome service to our community! The entire experience has been fantastic—the team is magical, kind, and always ready to help. Thank you a thousand times once again! If you’re looking to launch your own shop, look no further because you’ve found the perfect place to do it!

February 11, 2025
Rated 5 out of 5 stars

Has real customer support - Much better than Spring or Spreadshop

I am a Youtube creator and I have been trying to select a Print-on-demand partner for my channel for several months. I tried the two market leaders Spring and Spreadshop but found major logic issues with their User Interfaces, buggy APIs to Youtube, overly draconian rules and lack of real person technical support. By chance I found Fourthwall and while their UI and connections to Youtube are not perfect, they have real people you can arrange to talk to via telephone/video/chat and they work hard to fix issues quickly. The quality of the merch is great too and I think the images they display to customers is overall better than their competition.

February 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Products/ Excellent Service!

I had tried different online companies to help grow my business by selling online merchandise. Other sites over promised and under delivered! Fourthwall made it very simple. Their site was very simple to navigate! But most importantly, their customer service was excellent! From Stephanie to Eli, they were always willing to help me develop my site and connect it to my YouTube channel @thecreditcardconnection. They were quick and efficient. I highly recommend creators no matter the size to use their platform!

February 9, 2025
Unprompted review

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