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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times and the team's willingness to go above and beyond to provide clear and effective solutions. The website and user experience are frequently described as modern, clean, and easy to customize, with smooth functionality and a wide range of features. Some people were dissatisfied with the support, mentioning slow response times and a perceived lack of ownership in resolving issues caused by the company's own system.

What people talk about most

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Staff

Clients share overwhelmingly positive opinions on staff, consistently highlighting their professionalism,... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the quick and precise... See more

Website

People report positive experiences with website themes, praising their modern, clean, and customizable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the tools and themes are easy to... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are the real deal! Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Respon... See more

Rated 5 out of 5 stars

Foxecom has been outstanding to work with. Their team is always available, incredibly helpful, and consistently goes above and beyond whenever we need assistance. From theme setup to support with thei... See more

Rated 5 out of 5 stars

We recently switched to the HYPER theme by Foxecom, and it completely transformed our store! The design is modern, attractive, and packed with unique features. Their customer care is outstanding – sup... See more

Rated 5 out of 5 stars

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day. They’ve helped... See more


Company details

  1. e-Commerce Solution Provider
  2. Business Development Service
  3. e-Commerce Service
  4. Software Company

Written by the company

FoxEcom develops robust and flexible front-end solutions for growing SMBs. Impact sales, costs, and profit all at once. We empower 8,000+ businesses with well-fit offerings and exceptional customer support. _____________________________________________ Foxify: #1 conversion-focused & smart Shopify page builder for growing SMBs. It delivers everything you need for a rich design, strong performance, optimized storefront experience, and boosted revenue. _____________________________________________ Zest: effective & flexible M-focused Shopify theme to create incredible shopping experiences that convert. Best for high-volume brands with the edge on storytelling. _____________________________________________ Minimog: next-gen Shopify theme to set up and launch your store in just a few days. Perfect for new brands who look for an affordable and impactful front-end tool. _____________________________________________ FoxKit: all-in-one upsells & conversion-boosting Shopify app that will take your sales & AOV to the next level. _____________________________________________ Join us to craft the future of outstanding shopping experiences for optimal conversion rates and brand growth!


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing support

Andrew and Linh from Foxecom were incredibly quick to help and genuinely nice — amazing customer service and a pleasure to work with!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Resolved my query quickly and provided an efficient solution

I was having issue with figma to shopify design conversion with foxify , but their one of the service person helped me through chatbot real quick
They asked me to provide access request to them where I was facing issue and I did so.
They found a great solution and the problem I was facing for conversion and helped me to convert the design real quick.
Great service provided by them. Thank you

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

The support is prompt and helpful

The support is prompt and helpful. I have a problem regarding to the display of my website sections. They have been able to navigate my problems and solve it quickly.

They also show me how to fix that problem myself so that I can avoid it in the future.

Highly recommended!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A player Andrew

Very happy with service of foxecom and to highlight Andrew here especially. He manageed to fix compliacated Javascfipt bugs even tho things did not seem to work he was the one that kept going until it was fixed!

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Support Team

We are absolutely thrilled with the Jumped (Sleek) theme! The design is stunning, perfectly polished, and the functionality is seamless. Everything works exactly as expected, making our experience smooth and enjoyable.
What truly sets this theme apart, however, is the exceptional support. Every time we had a question or needed assistance, the team responded quickly and provided clear, effective solutions.
Overall, Jumped (Sleek) is not only beautifully designed and fully functional but also backed by a support team that genuinely cares. Highly recommended!

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brian and Charles

I have been working with Brian and Charles on the Pillar Theme and they have both gone above and beyond helping and everything is running smoothly because of them. They are seriously so easy and great to work with. Has made my theme change a breeze!

October 8, 2025
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Rated 5 out of 5 stars

I am Chris

I am Chris. I have been asking foxcom about their Hyper theme which looks very nice. Their responses are quick and precise. Thank for the good work. Definately buying that theme in coming days

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great theme and support

Great theme and support! The design is modern, clean, and easy to customize. Customer service is fast and reliable — Andrew was incredibly kind and quick to respond, making sure everything ran smoothly for my store. I highly recommend this theme if you’re looking for great design backed by outstanding support.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Theme & Incredible Support!

The Hyper Shopify theme has exceeded our expectations in every way. It delivers outstanding performance and provides an incredibly smooth user experience — fast, responsive, and perfectly optimized for both desktop and mobile. Navigating through the store feels effortless, and the design elements are both modern and flexible.

A huge thank you to the entire Foxcom team for their continued support. Your professionalism and dedication are truly appreciated. A very special thanks to Linh for the amazing assistance throughout the process — your help made everything so much easier.

Highly recommend this theme to anyone looking for performance, style, and reliable support.

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent support

Great modern theme out of the box with lots of features, our service requires a lot of customizations which the team was more than happy to help with.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic theme with an amazing team!

The Hyper theme has been a fantastic choice for my client's Shopify store. It’s modern, clean, and highly customizable, which made it easy to align with my brand’s look and feel. The performance is excellent—the site loads quickly, and the responsive design works seamlessly across devices. I especially appreciate how intuitive the customization options are; even without heavy coding, I was able to make meaningful adjustments. Support materials are also really helpful, making setup smooth and stress-free. Overall, Hyper has given my store a professional, polished look while being flexible enough to grow with my client's business. Highly recommend!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

This theme is amazing — it meets all of our needs perfectly. The support team is fast, responsive, and always ready to help with any questions.

September 18, 2025
Unprompted review

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