I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more
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I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more
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Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more
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After browsing the web for many weeks I finally settled on a Pandora choker from Foxhills. I called to ask for further photos which was not a problem and they came through to me extremely quickly... See more
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Company details
Written by the company
Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.
Contact info
Old Down Estate & Country Park, Foxholes Lane, BS32 4PG, Bristol, United Kingdom
- 07494451882
- info@foxhillsjewellers.com
- foxhillsjewellers.com
4.6
Excellent
507 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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FAKE ITEM AND THE WORST CUSTOMER SERVICE EVER!
If I could leave 0 stars I would. Disgusting company and the worst customer service I have ever experienced in my life! My partner purchased a Tiffany bracelet as a surprise for my birthday (he was unaware that these are second hand as it is not very clear on the website), he paid £12 for this to arrive the following day as we were going on holiday WHICH IT DID NOT! It took a further 5 days to arrive, by the time it arrived we were already away and family had to collect this. We arrived home late last night and the bracelet does not fit. We have provided confirmation that we were out of the country, therefore unable to return this item and they have still refused to issue a refund! The bracelet is not in a Tiffany box and I do not believe that this is a legitimate item as I have the matching necklace purchased direct from Tiffany and they are completely different colours of ‘silver’ and the stamps are totally different, the stamp on the bracelet purchased from Foxhill Jewellers is also squint. We will now be contacting trading standards regarding this.
1) I have had zero correspondence with yourselves, it is my partner who was in communication with you and he has questioned authenticity via email and was ignored. You also tried to flag this post as defamatory (How unprofessional!)
2) Even the length of this bracelet does not match any of the sizes on the Tiffany website and we have now purchased the same bracelet direct from Tiffany and will be using this as evidence to prove the bracelet purchased from yourselves is a fake!
3) I have now saw several other posts of people questioning the authenticity of their items and all of this will be submitted to Trading Standards as proof.
4) WORST COMPANY I HAVE EVER EVER DEALT WITH, AVOID AT ALL COSTS! This item was only £60 cheaper than purchasing directly from Tiffany, please pay the extra and do not be scammed like we have been!
The holiday confirmation was sent as you attempted to state that my partner had allegedly signed for the bracelet, he sent confirmation to prove that we were out of the country when the bracelet was sent out and were clearly not in a position to try this item on, check it was legit or RETURN this item within your 14 day timeframe. Any half decent company would have taken this into consideration, my first time ever leaving a review as I have NEVER experienced such terrible customer service in my life. If you could send across the ‘supporting documents’ that this item is actually legitimate we would greatly appreciate it! As I have no idea how being a completely different colour to my matching necklace, a squint stamp and being a different size from any of the sizes on the Tiffany website would make this item legit. The quality would have been better buying it off TEMU!
Also very strange how you are continuously replying to this public post trying to justify yourself, yet have completely ignored my partners emails regarding this!
I have no idea how the box states they were established in 1710 when the company changed names in 2020. This alone seems very very suspicious and fraudulent!!!!
June 11, 2026
Unprompted review
Reply from Foxhills Jewellers
Hi Brogan,
We have never done business with you.
We are therefore unsure why you have left multiple reviews about our business and repeatedly edited them. From our perspective, these reviews do not appear to reflect a genuine customer experience and risk causing reputational damage to our jewellery business, which has proudly served customers for over 316 years.
Changing a business name is not fraudulent; businesses evolve and adapt over time. We have a long and well-established history and are proud to sell our jewellery to customers around the world.
We respectfully ask that any reviews reflect genuine customer experiences. If we are mistaken and you have had an interaction with our business, we would welcome the opportunity to understand your concerns.
We wish you all the best.
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The customer service from Michelle are…
The customer service from Michelle are Foxhills was over and above anything I could have expected. The knowledge regarding the item I bought was superb and I was reassured every step of the way from selecting to ordering to delivery. I thoroughly recommend them to anyone who wants total piece of mind when buying a luxury piece of jewellery.
June 3, 2026
Unprompted review
Reply from Foxhills Jewellers
Hi Sally,
Thanks for taking the time to review us and for your purchase.
We are pleased to hear that you had a lovely experience.
Please let us know if we can help with any of your future jewellery needs going forwards, we would be happy to assist. We offer jewellery cleaning & repair service so if anything needs a refresh please let us know and we would be happy to help.
Given the age and history of the…
Given the age and history of the Jeweller's I found the whole purchase very transactional.
May 25, 2026
Unprompted review
Reply from Foxhills Jewellers
Hi Dan, Thanks for taking the time to review us and for making a purchase, we hope you are happy with your jewellery. I can see you made an online purchase, we would love to hear more on how we could improve your online experience, please do get in touch.
Reply from Foxhills Jewellers
Hi Nick,
Many thanks for taking the time to review us.
We are pleased to hear the delivery was fast. The majority of all orders we aim for next day delivery so you don't need to wait long! We look forward to seeing you again.
I was happy with the delivery and the…
I was happy with the delivery and the time It was despatched unfortunately it didn't come in a tiffany box to which my partner was disappointed in..plus it came with 2 silver hearts instead of the silver and blue heart which I originally purchased
May 13, 2026
Unprompted review
Reply from Foxhills Jewellers
Hi Chris,
Thank you for taking the time to leave us a review.
Your emailed receipt confirms that you purchased the silver-only necklace. While we do our best to include a Tiffany box where possible, this isn’t guaranteed for every item and each product description on each listing clearly outlines what is included with your purchase.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
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5 star service
I decided to sell some jewellery I no longer wear and the whole process was seamless from start to finish. Thank you to Helen and Joanna for looking after me, their communication is wonderful and everything was so quick.
May 18, 2026
Unprompted review
Reply from Foxhills Jewellers
Thank you for taking the time to review us!
We are pleased to hear the process was seamless and we thank you for trusting us, it was a pleasure.
Please get in touch again should you require any of our services again.
Prompt delivery and great packaging for…
Prompt delivery and great packaging for a birthday gift
May 11, 2026
Reply from Foxhills Jewellers
Hi Jeanette,
Many thanks for taking the time to review us.
We are pleased to hear you liked the packaging and it was a quick delivery, we hope the person its intended for loves the gift.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
Reply from Foxhills Jewellers
Hi Tetiana,
Many thanks for taking the time to review us and for purchasing from us.
We are pleased to hear you liked the packaging and it was a quick delivery and you liked the earrings.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
Brilliant service
Brilliant service! Lovely jewellery. Arrived the next day as scheduled.
April 27, 2026
Reply from Foxhills Jewellers
Hi Joanna,
Many thanks for taking the time to review us and for purchasing from us.
We are pleased to hear it was a quick delivery and you liked the jewellery purchased.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
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Buyer be aware…
I’m disappointed with my experience with this jewellers.
I purchased a Gucci watch as a Christmas gift, which broke on its first wear. When I took it to Gucci for repair, I was informed that the watch was not genuine and that the serial number related to a different model, Foxhill informed me they couldn't check serial numbers from Gucci as Gucci doesn't allow them the numbers, which leaves me in wonder of how they concluded this or any other Gucci item is a genuine item.
After contacting the jewellers, I was required to return the watch for their own inspection. While they eventually refunded the cost of the watch, I had to chase multiple times to receive the agreed postage refund, which was delayed.
I also incurred travel and fuel costs taking the watch to and from the Gucci service centre over 120 miles in total, which have not been reimbursed despite repeated emails.
Although the main refund was issued, the overall process was slow, required persistent follow-up, and left me out of pocket.
I would recommend exercising caution when purchasing high-value branded items.
Update:
For Foxhills reply.
If you send the watch to Gucci the same as I did they will explain everything in writing and in detail as they did with me you have had all copies of their emails that were sent to me.
March 10, 2026
Unprompted review
Reply from Foxhills Jewellers
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We issued a full refund within two days of receiving the returned item. As standard procedure, we are unable to process refunds until the item has been returned to us.
We stand by the quality of the items we offer. Our team includes highly qualified professionals specialising in jewellery valuation and authentication, with recognised credentials in this field. While we understand the concerns raised, we have not yet been able to verify the findings mentioned.
We’re pleased we were able to bring this matter to a resolution.
I had doubts over the jewellery I…
I had doubts over the jewellery I ordered. They reached out to me and even though and I will admit I wasn't pleasant and down right rude they kept in touch, were really polite, patient and even got the info from the authentication person and forwarded me the document they have gone by. To show the markings were automatic. I do sincerely appreciate that and apologies for my rashnes but this company dealt with my claim excellently and kindly and understood my concerns. I truly recommend this company, their products and customer service
April 14, 2026
Reply from Foxhills Jewellers
Dear Angela, thank you for taking the time to share your review.
Should you require any further assistance, please do not hesitate to contact us. We would be delighted to support you with any future jewellery requirements, including professional cleaning and repairs.
This is the 3rd time bought from…
This is the 3rd time bought from Foxhills, the quality is superb and my wife loves the range of Tiffany jewellery. Paid for the gift wrap and it looked fantastic! Thanks again Foxhills will defo use again!
April 11, 2026
Reply from Foxhills Jewellers
Hi Rob,
Thank you for your continued loyalty to Foxhills — it truly means a great deal to us.
We’re delighted to hear that you’re pleased with the quality of our jewellery and that your wife enjoys the Tiffany collection. It’s wonderful to know the gift wrapping added to the experience as well.
Should you require any assistance in the future, we also offer professional jewellery repairs, cleaning, and valuation services.
We very much look forward to welcoming you back again soon.
Another great purchase made at…
Another great purchase made at foxhills.
Fantastic customer service from the two lady’s on shift helping me choose a bracelet for my mum’s birthday so a big thank you she absolutely loved it.
Highly recommended this jewellers.
April 15, 2026
Unprompted review
Reply from Foxhills Jewellers
Thank you for your kind review and for choosing Foxhills.
We’re delighted to hear that you had a positive experience with our team and that they were able to assist you in selecting the perfect bracelet for your mum’s birthday. It’s wonderful to know she loved it.
We also offer a range of additional services, including jewellery repairs, cleaning, valuations, and the opportunity to sell your jewellery should you ever require it.
Your recommendation is truly appreciated, and we look forward to welcoming you again in the future.
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Great experience selling
Great experience selling some jewellery I inherited that is really not to my taste and has been gathering dust for years. Straight forward and really helpful. Money received right away. Will definitely use again in the future.
April 22, 2026
Unprompted review
Reply from Foxhills Jewellers
Thank you for your kind feedback.
We’re delighted to hear that you had a smooth and straightforward experience selling your jewellery with us, and that our team was able to assist you throughout the process. It’s great to know everything was completed promptly.
In addition to purchasing jewellery, we also offer a range of services including jewellery repairs, professional cleaning, and valuations, should you require them in the future.
We truly appreciate your trust and look forward to assisting you again.
Reply from Foxhills Jewellers
Thank you for your review.
We’re delighted to hear that you were pleased with our prompt service and that your order arrived beautifully packaged — we take great care to ensure every purchase is presented to a high standard.
Should you require any assistance in the future, we also offer jewellery repairs, professional cleaning, valuations, and jewellery buying services.
We appreciate your support and look forward to welcoming you again.
I was so disappointed with the Tiffany…
I was so disappointed with the Tiffany necklace and don’t think it looks a valuable piece, in fact it looks quite cheap and tinny. I’ve bought from you in the past as was very satisfied hence I bought again.
April 11, 2026
Unprompted review
Reply from Foxhills Jewellers
Thank you for your feedback, and we’re sorry to hear that you were disappointed with your recent purchase.
This piece is part of a Tiffany & Co range, manufactured by themselves to their own specifications and standards.
We appreciate that design preferences can vary, and we’re sorry to hear it did not meet your personal expectations.
We’re pleased to hear you have been satisfied with previous purchases from us, and we truly value your continued support.
Reply from Foxhills Jewellers
Hi Luke, Many thanks for your purchase and your review. We are pleased we were able to assist and we look forward to seeing you again soon.
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Wanted the gift for Mother’s Day
Wanted the gift for Mother’s Day, nowhere else had it they had it and was posted immediately. Very happy with my while experience. Many thanks
March 13, 2026
Reply from Foxhills Jewellers
Hi, Thank you so much for a lovely review, we are pleased to hear we had what you were looking for. Please don't hesitate to get in touch should we be able to help with any of your jewellery requirements going forwards.
Reply from Foxhills Jewellers
Hi Cal, Many thanks for taking the time to review us and we are pleased to hear your had a brilliant experience and a lovely bracelet. Please don't hesitate to get in touch should we be able to help with any of your jewellery needs going forwards.
What a terrible experience
What a terrible experience. I ordered and everything was fine. It was a present for a friend who already had one. I emailed on day 15 after it arrived but the company has refused to accept a return or an exchange. I recommend you don’t use this business
Especially as the reply further hides behind policy rather than customer service.
If only there was a 0 star rating……
March 13, 2026
Reply from Foxhills Jewellers
We’re sorry to hear that you were disappointed with your experience.
We do have a clear returns policy in place, which is shared with all customers at the time of purchase. This policy outlines the timeframe in which returns or exchanges can be accepted, and in this case, your request was made outside of that period. As a result, we were unable to process the return.
We want to reassure you that we treat all customers fairly and consistently, and we apply the same policy in every situation to ensure transparency and equality for everyone.
We understand that this may be frustrating, especially as the item was intended as a gift, and we appreciate your feedback. If you have any further questions, we’re always happy to help clarify.
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