Florida Power & Light Company (FPL) Reviews 147

We still out power for more the 24 hrs, and the customer service gave a different excuses every time,also closed the case and we still out power,so we are frustrating because the technician couldn’t fix the first time came,they said the another technicians are coming but we still waiting

For hours I tried to add my son's name on the FPL page, a process as simple as adding a person to verify their identity and address required by a government department. The website only has minimal actions that do not allow access to the user's needs. The phones are only attended to robotically, monthly payments do not cover a better operation of consumer assistance...

We lost power when a transformer blew at 12 am this morning. We called it in and were told a crew would be out within three hours and that we would get an update via text and email. We called again after not receiving any information. We were told a crew was on another call and would be here by 4 am, then promptly backtracked and said they couldn't provide a time. At 6:30 am with still no power and no update, we called again. They said they would have a supervisor call us. Nobody has called.It's now 7:30 am. If this is how their service is now when there's no storm, just imagine how bad it's going to be if we get a hurricane this year.

FP&l has no reason I looked at their outage map and there's been barely any outages anywhere in our county and we have been without our power for 9 hours in the hot Florida summer with them telling us there are no updates on when we get it back. They have a monopoly over our energy here and they just do what they want. We have elderly people and children in our apartments over 30 units affected. We saw a fpl worker pull up then pull away. It was like a kick in the face. They need more regulations.

Thank you for your dedication for providing quick response in getting our power back on. TY

Trash raised my bill almost 200 dollars and had my balance paid up to enroll in budget billing and they didn’t do that so now my bill is ridiculously high would give 0 stars if possible

I had an unusual high bill. I keep my thermostat at 78 or 77. Water heater is at lowest setting. Don't live lights on when I'm not in a room. I tried to reach them by phone,totally useless.

Unable to reach anyone by phone or n chat that was able to send me a copy of my past bill and payment. There are no offices in Northwest Florida so there is no way to talk to anyone other than waiting on the phone for 2+ hours and then be told they can't help you.

For years this website has been archaic…slow connection times…password issues…just awful.

They unfortunately are the worst with estimates for repair. Power Been down most of the day & they gave an estimate of 12:45am. Temperature is over 80 and humidity is HiGH! I called to see what’s happening with the restoration ant 12:47sh. They said they cannot do anything till a tree service comes by and trims the tree where the tree already dropped its branches. So I asked how can they give an estimate if they don’t know when the tree service is coming. There’s more details and my home is the only one affected and you can see clearly where they need to reconnect the down cable! Terrible and deceitful/ not complete info regarding repairs

When I first reported the outage at 2:38 am, there was no other residence reported which was alarming and the time was wrong. That must have been a glitch. Later, the system updated and it showed 147 customers. I can only imagine what awaits us during Hurricane season when outages can last more than 7 hours! In those circumstances, consumers can prepare, unfortunately, not in this case. We lost a substantial amount of food and FPL should have offered an incentive to the affected residents for the inconvenience. Our position remains the same. There was no need for two crew members to visit our home that day. When I asked all parties why this happened, it was not addressed which only added insult to injury. Needless to say, a vehicle crashed into a transformer and FPL took too long to restore power.

When signing up, they enrolled me in extra services that couldn't be cancelled on their website.

Had to call support, speak to three different agents, be pitched a whole bunch of new services, and also automatically got enrolled in marketing on the phone number I called from.

Also found them expensive.

I want to give a shoutout to Otto! He helped me get the power turned on at my property today. If you have the chance to speak with Otto on the phone, don't worry—he's on top of things and won't hang up on you until everything is sorted out!

I tried to contact FPL to change my account. The automatic system is infuriating and dumb and so is their website. I could not do it. Very long wait to talk to someone. They have a monopoly so they don't give a shit. They are overpriced and have lousy service. They have consistently bad ratings. However, their PR about how caring they are is well done bullshit.

They have NO CLUE what is going on.
A big car accident took down a pole that supplies power to our street last evening
FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER
NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED
We have called repeatedly and repeatedly and repeatedly
It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS

This company can not seem to get to my home to fix the broken equipment on the line running to my home. The meter is broken. I have no stove, AC, washer, dryer and have to run an extension cord from an outside outlet to my fridge so I don't lose my food. They keep making appointments and never show up. I am living with the consequences of their broken equipment and inability to fix it. I assume, for them, if you are the only game in town, you do not care how long your customers wait.

Worst low life ssa company ever! over charge! Please bring back gulf power

The most confusing idiotic system for applying for service that anyone could ever imagine. Tried to complete on the phone and the robot could not understand anything. Online took forever and had to upload I D about ten times. This a m I got a robot call asking me if I intended to discontinue service? I don't even know what they're talking about. I wouldn't be surprised if the power gets cut off. They charged me $390 up front for electrical service but my credit score is 830? but what can you do since FPL is a monopoly and no other options are available.

Time to turn off the power at night and when I leave the house, no need to refrigerate what I can't afford the food tobput in it, because of my power bill. I miss guf power!

I am disgusted with FPL our bill in the winter time is normally on the low side about 180 which is still high if you ask me however our last bill was 425 I'm very upset it FPL they are thieves and a ripoff! Our bill in the summertime ranges from $500 to almost 600 no excuse FPL