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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the glass prints, which are described as stunning, vibrant, and clear. Many appreciate the unique aesthetic of the prints, noting how they enhance their photos and make for impressive gifts. The ordering process is frequently highlighted as simple and straightforward, and the delivery service is often commended for its speed and the careful, protective packaging that ensures items arrive safely. Reviewers also consistently report positive interactions with customer service, citing their helpfulness, professionalism, and responsiveness in resolving any issues. However, some customers experienced minor issues such as prints arriving with flaws or damage, or the backing of the prints peeling. A few individuals also mentioned difficulties with uploading large image files or found the available print sizes to be unconventional, limiting their choices. There were also isolated comments about the pricing structure for free shipping and the appearance of some prints not meeting expectations.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality of the... See more

Quality

Consumers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Order

Clients share positive opinions on order. Many customers praise the prompt turnaround and exceptional quality... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fast, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always relied on Fracture to "wow" the people that I give them to as gifts. For 5 years, Fracture's work has been "show stoppers". I once designed an extra large Fracture for a famous Hollywood... See more

Rated 4 out of 5 stars

Results were stellar. I ordered two different surfaces of the same print to see if the ambient reflections would be an issue for the glossy and the satin finishes. I also wish you had a 24x36” offeri... See more

Rated 5 out of 5 stars

My first 3 orders were drop shipped to my children so I did not see the results. However, the reaction and response I got back was a big WOW factor, especially from our girls. They each got 3 prints... See more

Rated 5 out of 5 stars

Fracture is a great resource and their prints on glass are amazing. You can't go wrong if you want high quality glass prints however, I would like to see them offer LARGER sizes and expand into the a... See more


Company details

  1. Photo Printing Service

Written by the company

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

661 reviews

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Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Dissapointing

I was quite disappointed in how my photo turned out, it looks like a photo glued to glass, which was not was I was expecting. It if hard to tell it is even a glass print, and for the price, I feel I could have just printed it on photo paper at the drugstore and had the same quality. Not impressed. It was all delivered 5 days late, not the companies fault but glad I wasn’t planning on it for a gift.

January 30, 2026
Unprompted review
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Reply from Fracture

We're so sorry to hear it, Ronda. We take our 100% Happiness Guarantee seriously; if you aren't totally satisfied with your print, we'll either replace it with one that meets the mark, or refund your order in full. Please feel free to reach out to our team at support@fractureme.com and we'll be happy to talk over those options.

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Rated 4 out of 5 stars

I placed my second order recently…

I placed my second order recently because my 1st order was excellent from ordering to delivery. The quality of the Fracture photos on glass are amazing. Both orders were for birthday gifts for family members and they were wowed by them !
Thank you for making a product that truly puts a smile on the sender and recipient's face!
I will be ordering more in the future!
Angelo L.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful frames made very well

Beautiful frames made very well. Love the choice of hanging with screw or double sided tape. I’ve ordered several times and they are always done quickly. Awesome customer service too.

January 26, 2026
Unprompted review
Rated 3 out of 5 stars

Not quite what I hoped

Not quite what I hoped. I ordered two pictures. One looks pretty good but the one I really wanted doesn’t look as good. I still haven’t hung them yet while viewing them in different places. I guess it would have been better if I’d been contacted before printing as it’s hard to see what an enlarged view will look like. I may have choose to print horizontal rather than vertical. Debating my next move because it looks much better on my phone, which the family feels the same.

January 23, 2026
Unprompted review
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Reply from Fracture

We're so sorry to hear your second print didn't turn out as well! We have a 100% Happiness Guarantee on every order, and would love to get you a replacement that looks much better. Can you please send your details to support@fractureme.com? Our team will get right on it!

Rated 5 out of 5 stars

I Would Make Another Purchase

I Would Make Another Purchase. Excellent customer service. I bought 2 as gifts and am very pleased with the quality of the print, though one arrived cracked. The company immediately replaced it and delivered it prior to when expected. Good marks all around.

January 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Incredible product

The print themselves are absolutely fantastic. I noticed on this latest batch of purchases that the backing was a little bit less robust than previously was. I was able to fix one area that had torn, but when I tried to hang one of them, the keyhole slot ripped very easily. We’re talking like tissue paper.

That said and done the prints, the finish are absolutely world class and they look incredible in my home. I will buy again.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

The pictures I had done was one of my…

The pictures I had done was one of my wife and I the other of my wife alone. She passed in November 2025. They are both beautiful and so glad I had them done. I had what I thought was an issue taking care of via e-mail including a video of how do it.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

This picture came out perfectly

This picture came out perfectly! This was a picture of my Mom and Step Dad at their favorite winery. They have recently retired and I thought this picture was a great way to show how exciting their next chapter is going to be. My Step Dad is a retired army engineer and he actually cried on site! Which in turn made my mom cry and then of course I did! This was such a beautiful family moment on Christmas Day and thanks to Fracture, a memory I will cherish forever! Thank you to all the hardworking staff at Fracture!

December 25, 2025
Unprompted review
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Rated 5 out of 5 stars

We are thrilled with our glass print!

We are thrilled with our glass print, which was a memorial to our recently deceased cat. Now he sits on my husband's desk, as he did in life. The service was exemplary, as was the delivery time. I highly recommend this company!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE LOVE FRACTURE!!

I LOVE LOVE FRACTURE!!! I’m so glad I found you 2 years ago. My own pictures and pictures for others are absolutely beautiful!! They can’t thank me enough for giving them such a treasured gift.

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

The perfect gift

Very quick turnaround time and great quality. I gave this to my sister and her husband as a gift and they absolutely loved it. They were trying to decide on where to put both pictures.

December 20, 2025
Unprompted review
Rated 4 out of 5 stars

Results were stellar

Results were stellar. I ordered two different surfaces of the same print to see if the ambient reflections would be an issue for the glossy and the satin finishes. I also wish you had a 24x36” offering. While you packaged two large glass prints into the same box, both prints broke loose from the fitted packaging and it was very fortunate there was no damage.

December 10, 2025
Unprompted review

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