Fragrance Prime Reviews 

310
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently mention that shipping is remarkably fast and prices are lower than anywhere else. People also appreciate the smooth ordering process, noting that items arrive safely packaged in perfect condition. Consumers consistently praise the overall service and state they will happily shop here again in the future. However, some reviewers were not happy with delivery delays, noting that packages arrived very late for special occasions. A few other people also felt that certain fragrances smelled strange, raising concerns about product quality. Some customers additionally experienced delivery problems or had their orders returned without explanation.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and authenticity. Many consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive very quickly,... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the lowest rates... See more

Order

Reviewers share mixed feedback about their order experiences. Many consumers praise the fast shipping, great... See more

Service

Clients share positive opinions on service, noting that everything is smooth and professional from the moment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical at first but this company is truly great. All the perfumes I ordered were as expected. I’ll definitely recommend to others and also looking forward to buy more from fragranceprime in t... See more

Rated 5 out of 5 stars

Order was on point, far faster than expected and cheapest prices compared to anywhere else, will absolutely shop here again!

Rated 5 out of 5 stars

Product availability service great on time delivery nothing more to say great company to deal with

Rated 5 out of 5 stars

I had an excellent experience shopping with this website. From the moment I placed my order, everything was smooth and professional. The ordering process was easy, the prices were great, and the s... See more


Company details

  1. Perfume Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

We are offers you large varity of branded women's perfumes and men's colognes, Its 100% authentic and geniun. Our glamourous selection is guaranteed to bring pleasure to your senses. We have been in this industry for years. We have established a reputation for top class fragrances at very affordable rates, bringing rare superior aromas to the public.


Contact info

4.1

Great

TrustScore 4 out of 5

310 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(310)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fragrance Prime Always Delivers!

I put in an order in the morning and I had the delivery in the afternoon - very comparable with Amazon. I'm, very happy with the product - exactly described. I would highly recommend Fragrance Prime.

November 28, 2024
Rated 5 out of 5 stars

You have brands my family love at…

You have the brands my family love at super great prices, especially when there’s sales on. The shipping fees are not exorbitant, and they’re packed really well with timely shipping. Thanks A satisfied customer.

November 27, 2024
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Rated 1 out of 5 stars

Not sure if the Samsara is real or fake. Company will not refund when I asked for one

Recently I have tried to purchase from this company what I was told was SamSara EDT. I did purchase two other fragrances which turned out to be very nice smelling. However the samsara smells nothing like it should. I have contacted the company about getting a refund with no luck. Nobody messaged me back and I am unable to receive a refund for the samsara. I feel it might be possibly fake? It does not smell like Samsara. The company has not responded to my multiple messages about a refund at all since I received the fragrances. I am very unhappy with my purchase. And I would like a refund for the samsara

October 24, 2024
Rated 1 out of 5 stars

Poor quality and rude behaviour

Poor quality and rude behaviour, impossible to retun. Do not buy from the scammers like FragrancePrime Canada

November 10, 2024
Unprompted review
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Reply from Fragrance Prime

Thank you for your feedback. We're sorry to hear about your experience. However, we are unable to verify your complaint based on the details provided. If you believe there has been an error or if you have specific concerns about your order, please feel free to reach out to our customer service team directly at support@fragranceprime.ca so we can investigate and resolve the issue promptly. We strive to ensure all of our customers are satisfied and appreciate the opportunity to address any concerns.

Rated 5 out of 5 stars

Seamless Service

Such a seamless transaction. I had been shopping around online for a specific cologne and I finally found my product on Fragrance Prime (for the best price by far). The product arrived quickly and without damage. I will definitely shop here again!

October 30, 2024
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Rated 5 out of 5 stars

FragrancePrime gave me the best price…

FragrancePrime gave me the best price and a discount for the perfume I was looking for. Shipping was the most reasonable allowing that to be the only amount above my $150 gift budget.
Shipping was fast and email communications each step of the way was amazing.
Package was well wrapped (perfume boxed in cello to protect the bottle).
I will definitely purchase from this site again.

September 8, 2024
Rated 4 out of 5 stars

You are super fast

You are super fast, great delivery. The only thing is the product itself is not what it used to smell like so it’s not the same smell and it’s not what I expected. Thank you.

August 28, 2024
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Rated 1 out of 5 stars

i received a verry bad product

i received a verry bad product, smell bad, not the original! not good service afther bying, they ask to send back,
i need it to pay to send back, i received it back, need to pay again so i leave it to the post, i lost my product but i don't care because this perfum was smelling so bad and the enveloppe on the box was not the seal good
like a original perfum!

August 20, 2024
Unprompted review
Fragrance Prime logo

Reply from Fragrance Prime

Thank you for your feedback. We're sorry to hear about your experience. However, we are unable to verify your complaint based on the details provided. If you believe there has been an error or if you have specific concerns about your order, please feel free to reach out to our customer service team directly at support@fragranceprime.ca so we can investigate and resolve the issue promptly. We strive to ensure all of our customers are satisfied and appreciate the opportunity to address any concerns.

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