Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
My favorite perfume, Pleasures, was available for a price I could afford. In these expensive times, I was thankful for a good price, good delivery time, and a product that makes my day.
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.0
Great
792 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was super easy to order
It was super easy to order. Only my opinion but would like you to take off the makeup in dropdown if you no longer sell.
August 28, 2026
Unprompted review
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I was disappointed as to the fragrance…
I was disappointed as to the fragrance of the Halston oil is different from the perfume. I wish I knew that before purchase.
September 5, 2026
Unprompted review
Everything was good but the shipping…
Everything was good but the shipping was pretty slow. Price was good and the item arrived complete and as described.
September 23, 2026
Unprompted review
I checked all fragrance places and the…
I checked all fragrance places and the best deal was Fragranceshop.com good price and petty fast delivery. I like it.
September 13, 2026
Unprompted review
Very bad service
Very bad service. Not important the customer.... if you do not need the help,do not need to do nothing.... it is ok.They can not solve the problems....
September 19, 2026
Unprompted review
Reply from FragranceShop.com
It appears this review was posted for the wrong business.
You seem to be referring to The Fragrance Shop (thefragranceshop.co.uk), a retailer based in the United Kingdom. We are FragranceShop.com, an independent US-based e-commerce store operating out of New Jersey.
We recommend checking your order receipt and redirecting your review to the UK retailer so they can assist you.
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It was always my favourite shop to buy…
It was always my favourite shop to buy my fragrances.. but on my last experience .. definetly was last time. I ordered a click and collect and never came because they delivered I don’t know where..I stayed to recover 1 month my own money.. and no compensation whatsoever. Really disgusting customer service online by one idiot Ilias.. literally disgusting!
August 29, 2026
Unprompted review
Reply from FragranceShop.com
It looks like this review was posted for the wrong company. We are FragranceShop.com (https://www.fragranceshop.com/), a US-based online retailer. We do not offer click-and-collect services, nor do we have an employee by that name.
Your order was placed with the UK retailer located at https://www.thefragranceshop.co.uk/. Please reach out to their customer support team directly so they can assist you with your refund.
Don’t buy this awful fragrance
The fragrance took a long time to arrive, it was packed terribly and the smell…Ugg it’s awful.
September 15, 2026
Unprompted review
Reply from FragranceShop.com
We apologize for your disappointment with the delivery time, packaging, and the item received. We aim for every shipment to arrive quickly, securely, and in perfect condition.
Please contact us directly at https://www.fragranceshop.com/contact-us/ with your order number so we can investigate the issue and process a return for you
212 Sexy perfume
212 Sexy perfume. Fragrance is barely discernible. Like spraying water on.
Very disappointed.
September 18, 2026
Unprompted review
Reply from FragranceShop.com
We apologize for your disappointment with the strength of your fragrance. All items sold at FragranceShop.com are 100% genuine and sourced directly from authentic supply channels.
We stand by the quality of our products and want to make this right for you. Please contact our support team at https://www.fragranceshop.com/contact-us/ with your order number so we can look into your order.
No scent to any of the fragrances
I did not like any of the fragrances. There was no scent at all. I will not be purchasing from you again. I feel it was a big waste of my money.
September 1, 2026
Unprompted review
Reply from FragranceShop.com
We are very sorry to hear about your experience. All items shipped from FragranceShop.com are 100% genuine and sourced through verified supply channels, so we regret that the performance fell short for you.
Customer satisfaction is extremely important to us, and we would like the opportunity to make this right. Please contact us at https://www.fragranceshop.com/contact-us/ with your order number so we can process a return for your items.
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Favorite!
My go-to perfume oil was in stock and arrived quickly. I'm very happy with my purchase.
September 2, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
The cologne spray nozzle doesn’t work properly…
The cologne spray nozzle doesn’t work properly. Every time I pump it, the liquid runs down the bottle along with a very weak jet. If it wasn’t for this issue, I would have given five stars…
September 1, 2026
Unprompted review
Reply from FragranceShop.com
We appreciate your feedback and are sorry to hear about the defective spray nozzle on your bottle.
Please reach out to our team at https://www.fragranceshop.com/contact-us/ with your order number. We'll be more than happy to assist you
The Shalimar doesn't have the scent
The Shalimar doesn't have the scent
September 4, 2026
Unprompted review
Reply from FragranceShop.com
We're so sorry to hear that your bottle of Shalimar isn't smelling the way you expected! We carry only 100% authentic, factory-sealed fragrances, but we completely understand how frustrating it is when a scent feels off.
Scent perception can sometimes be affected by factors like reformulations by the manufacturer but we want you to be completely happy with your purchase. Please send us a message at https://www.fragranceshop.com/contact-us/ with your order details so our team can look into this and assist you right away.
Great pricing quick delivery.
August 22, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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I never thought I could find my…
I never thought I could find my fragrance again. I was excited that you had it and reasonably priced.
August 20, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
My second bottle of the Og phantom
Love the item so it's My second order My son got the first one.
So now I have the edt and the Red Exlir can't wait to get the blue &blk bottle in parfum. But the Og is good but I don't like a lot of edt so I going to stick with the parfum series. But the Og is light for summer use
$59.00 well spent 😎👍🏾🩵
September 9, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Great price on hard to locate…
Great price on hard to locate fragrance, package well arrived in good condition with quick delivery time
August 26, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I orderd 2 and recived 3 now am paying…
I orderd 2 and recived 3 now am paying for something I didt order and I could fine any body to contact
September 9, 2026
Unprompted review
Reply from FragranceShop.com
We’re sorry for the confusion and that you had difficulty contacting us. Our records indicate that two separate orders were placed on August 18, one for two bottles and another for one bottle. The two-bottle order was delivered on August 22, and the one-bottle order was delivered on August 24. If you need further assistance, please contact our customer service team
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Smells great great price and fast…
Smells great great price and fast delivery will buy again from you in the future!
September 9, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Not the same as others
I have never ordere from this site prior to this purchase, but I have ordered the same perfume from other sites many times before and have always been happy with my purchases. However, this time the perfume from this site I ordered seems so watered down it hardly has any smell. Very disappointed with this purchase.
August 10, 2026
Unprompted review
Reply from FragranceShop.com
We're so sorry to hear that your recent purchase didn't meet your expectations! We guarantee that all fragrances in our warehouse are 100% authentic, factory-sealed, and stored under strict climate-controlled conditions.
Reformulations by fragrance houses or batch variations can sometimes make a scent feel lighter than previous bottles, but we want you to be completely confident in what you receive. Please send us a quick message with your order details at https://www.fragranceshop.com/contact-us/ so our team can look into this and make things right for you.
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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