Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
My favorite perfume, Pleasures, was available for a price I could afford. In these expensive times, I was thankful for a good price, good delivery time, and a product that makes my day.
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.1
Great
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good purchase overall
it was sketchy at first some people say its a scam or you dont get your shipping number. i purchased and didnt get mine for awhile but eventually i got an email with it and the package came just fine. people say they come broken or damaged or not at all but my fragrance came in perfectly fine. it was a good blind buy too so that made it better as well and it was listed at a good price.
June 2, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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Everything was great came in sooner…
Everything was great came in sooner than expected
June 29, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Worst customer service I’ve ever seen
Don’t reply to emails, messed up order for Christmas and got my refund in July, absolute joke
1 star is generous to them
July 16, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about this frustrating experience, but it looks like there has been a mix-up.
You have left this review on FragranceShop.com (based in NJ, USA), but we don't have an order for you. It looks like you meant to review The Fragrance Shop in the UK (thefragranceshop.co.uk) since you are based in the UK. We are entirely separate companies.
Please move your review to their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK team can see this and help you resolve it
Exactly what I wanted and the prices…
Exactly what I wanted and the prices were better than anywhere else. My new place to get all my colognes in the future.
July 1, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Thank you was fast shipping and…
Thank you was fast shipping and for the authentic Colgone’s
July 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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Best price around.
July 14, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
It is exactly what I use & needed more…
It is exactly what I use & needed more of. Thank you.
July 13, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Bad service
Bad service, i pay and still don't receive the package. Is the first time and they stolen my money. Have free delivery but dont don't have They o control about the package
June 30, 2026
Unprompted review
Reply from FragranceShop.com
We understand your frustration with the delivery delay, but we want to assure you that we have not stolen your money.
Your order was shipped on July 2nd via USPS (Tracking: 9261290339726006530872). According to USPS, the package is currently delayed but still actively in transit.
We checked our system and did not receive any emails from you, but we see you have opened a dispute with Afterpay. We would have gladly resolved this for you directly had you reached out, but we will now provide the active tracking details to Afterpay to help resolve the dispute.
It was false advertising
It was false advertising. They said I completely different model and a completely different fragrance.
Daryl Dudley Order #100372793
June 22, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about your experience. We want to ensure every customer gets exactly what they ordered, but we are currently unable to locate an order matching your name.
Please contact our customer service team directly with your order details so we can investigate this right away. Please note that we have a 30-day return policy to ensure you are fully satisfied with your purchase.
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Great item
Great item, great price, and fast shipping. Givenchy is my favorite of the series, and worth every penny. Thank you!
June 28, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I found what I was looking for easily
I found what I was looking for easily. The price was fair for the size of the cologne and I received it within reasonable time at my front door as I requested.
July 12, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I wish I could give zero stars this…
I wish I could give zero stars this website must be a scam fraudulent website. I never got my package and they will not refund me or send a replacement. I am reporting this website to the FTC
June 23, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about your experience. Unfortunately, we are unable to identify your order using the name “customerlw” We have contacted you through Trustpilot requesting additional information. Please reply with your order details so we may investigate further. If a refund was previously denied, this would generally indicate that the carrier confirmed delivery and provided proof of delivery
communication about orders
communication about orders, efficient shipping information and great service
July 7, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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Items in stock and priced fairly
Items in stock and priced fairly. Thank you!
June 19, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Fragrances 100% originals
Fragrances 100% originals, great prices and fast shipping
June 30, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Ordering was easy
Ordering was easy, the delivery was amazing. Will be ordering again in the future.
July 9, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Amazing fragrance- it reminded me the…
Amazing fragrance- it reminded me the scent of blooming basswood- very gentle honey and nectar smell. The shipping was fast and the price was unbeatable.
July 8, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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Excellent
Great experience and the most competitive price online. All is authentic.
June 8, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Smooth experience
Shopping was easy; prices were fair; products were received in a timely manner. Who could ask for anything more?
July 8, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
First time purchasing from Fragrance…
First time purchasing from Fragrance Shop and it was a great experience. My purchase was exactly what I wanted and had been looking for in several stores. Arrived in great time and in great shape.
June 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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