Fragranceusa Reviews 

256
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Awesome guys to work with , with some of the best prices around on great high quality products .Hardly ever have issues and if I do they are quick to make things right great customer communication. 10... See more

Rated 5 out of 5 stars

5 stars everytime. Product is always perfect and right on time. The only people I will ever do business with. From customer service to the quick ship time how could you not wanna shop with this compan... See more

Rated 5 out of 5 stars

I’ve been buying from fragranceusa for 5+ years now. Always great deals, products, and communication. Only place I look for anything fragrance. Highly recommend, buy with confidence!

Rated 5 out of 5 stars

Fragranceusa.com is great , It has quick shipping and outstanding customer service. I will continue to get my fragrances from this site and they are very reliable and prcies are amazing


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4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(256)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome guys to work with

Awesome guys to work with , with some of the best prices around on great high quality products .Hardly ever have issues and if I do they are quick to make things right great customer communication. 10/10 highly recommend fragranceusa for all your fragrance needs!! Oh and shipping time is fast 😮‍💨

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

I paid $175 via Zelle in October 2025…

I paid $175 via Zelle in October 2025 to BB Beauty LLC for a fragrance that never arrived. I was a returning customer who trusted this seller based on a previous positive experience. That trust was completely betrayed.
After weeks of ignored messages he finally confirmed my payment in late November. On December 8th he promised my refund would be processed that same day. It is now February 2026 and I have not received a single dollar. Not the product. Not my money. Nothing.
I have every screenshot. The payment confirmation. The ignored messages. The broken promise. All of it documented.
This is not a misunderstanding. This is someone who took money from a loyal customer and has made no genuine effort to make it right.
Do not spend your money here. You will regret it.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Scam site - REFUND ISSUED 3.18.26

Scam site! Took my money. Won’t answer emails and the number does not work and says no longer in service!! Used them a few years ago no problem so I figured all was good. DO NOT PURCHASE FROM THIS SITE!!!

*UPDATE 3.20.26*
After 2 and 1/2 mths, I received my refund for the purchase I made on Jan 1! Site was sold and is now under new management that apparently has a lot of angry Customers in addition to getting things running again. Updating to 5 stars as they appear to be making things right. Who knows, I may even purchase from them again once I see how things progress.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!

Scam. I paid $256 for a bottle of Tom Ford over a month ago. It’s been over a month. I reached out regarding the status with no response. I would rate a zero if it was an option. Unfortunately had to reach out to my cc card to stop the transaction. Very disappointing

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a perfume two weeks ago

Purchased a perfume two weeks ago, still has not shipped. I sent multiple emails asking when it ships, no response. I asked to cancel the order. Still no response. Desputing the charge…

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Bijan is truly the go-to guy, AKA the plug

Bijan is truly the go-to guy! His products are unmatched in quality, and after several purchases, I can confidently say I’ll never go back to department store fragrances. For anything scent-related, he’s the plug. Always prompt, courteous, and incredibly responsive—that’s exactly why he’s the absolute main man!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Trash company/ thieves

Trash company/ thieves, they stole a content creators video and posted it on their tik tok, ordered greenly and I haven't gotten any update, they sent me a message on tik tok in a different language, BUYER BEWARE THEY ARE LYING THIEVES

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from FragranceUSA

Do not buy from FragranceUSA. They will never fulfill your order and just take your money. Their customer service desk is all down like email and phone # so you can't ever contact them.

June 30, 2025
Unprompted review

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