Framebridge Reviews 83

Is it possible to give zero stars?! Not only did they lose my picture, but they also had me send the receipt for the missing item and under their non-existent "Art Care Guarantee", they said they would reimburse me for the lost item. They have my address and keep trying to tell me that it has been returned. I believe this is fraud and that those nice customer service people are just covering for what they know is bad quality, bad service and a company that should not be in business. Buyer Beware!
And as for the response I received - this seems typical of most of these companies. They spend more time marketing and publicly fixing their image than actually fixing the issue. To date, I have not heard from anyone at Framebridge.

I had already sworn off using Framebridge when they botched my framing order not once, but twice. But they really do have nice customer service reps...and one reached out to apologize and give me a 25% off coupon for my next order. I needed to send a wedding gift out of state, and decided to take the risk and try them again with the 25% off coupon. BIG MISTAKE. This time their shipping box and shipping service (UPS) failed to protect my original artwork. The items arrived bent/creased. They will still frame the art and send it to our newlywed friends, but I have asked for a full refund. They gave me my money back, but I will NEVER EVER use their service again. Too risky after multiple failures. I wish those of you who do continue to use this service the best of luck with your art and photos.

Continuation of last review. I have been waiting a month now to receive a reimbursement for my destroyed art work. After inquiring today it turns out there was "a glitch" in their system, which no one bothered to follow up on. So will I get reimbursed? Who knows? Maybe the system will glitch again

I have had quite a few things framed by Framebridge, and have never had an issue with any of them. I keep coming back! Quick and easy, reasonable pricing. High quality.

These reviews are just horrible! I will never use this product. The fact that their responding is one thing but everyone has had same problem. Cheap products, was done wrong more than once for most customers. I keep seeing their commercial but then i saw the price, sorry $40 @ the least for a couple pieces of wood glued together around a photo.. nope!

I sent in a print to be framed. The turn around time and shipping was pretty quick and the process was easy. Unfortunately multiple things were wrong with my order. I ordered a black mat but received a white one. Also the print was framed so the orientation (which I noted) was wrong. It was turned 90 degrees to the right, instead of right side up. Lastly (and this is more about the quality) the frame I ordered had a gold front. There was gold paint smudged all inside the bubble wrap. They must have slapped some paint on it and didn’t even let it dry. I emailed customer service and they offered to redo the framing. So I sent it back and once it returned it was still wrong. The print is still turned the wrong way in The fame despite explaining over email and putting printed out instructions with posted in the box. At this be point I know they will still probably do it incorrectly so no point in trying to send it back again.

Edited to add: I did receive prompt and caring customer service. I understand mistakes happen and they do want to make it right.

Do not use them! And don’t trust the reviews on their website! They will hide the bad reviews and you will never see the truth. They don’t care about the art and the end product, they just put frame around it like a machine. So the end product is funny, huge blank boarder around the art not being covered, wrong art(a preview from phone, you can see fingers in the picture) was being used instead of the real art, huge matting threw off the proportion, no one care and ask if it is right before sending it out. And even you addressed the issue to customer care, they will keep sending the wrong item in the rest of the order. Almost feel like the operation team and customer service never talk to each other. And also, they said they work mon to sun but it is not true! There would be no one on line in the weekend for sure, and sometimes you can’t find anyone on Thursday!

They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.

DO NOT order from FRAMEBRIDGE ever to frame your precious memories!!! I sent in 4 pieces of art that my Grandmother made 90 years ago. Somehow, they LOST 2 of them, even though I sent them all in together, in the same box. Their business is to frame peoples memories. That's what they do. That's it. They send you a box, you send them your art, they frame it and send it back to you. How does this even happen??? They strung me along, saying they were doing everything they could to find them, including checking video footage in their factory, for 2 months. I am heartbroken. Apparently this has happened to many others. I wish I had recourse, but without an appraisal or proof of value, which, of course, is priceless to me, they only guarantee lost pieces of art for $300. So, I'm spreading the word. DON'T USE FRAMEBRIDGE.

Outstanding in all aspects. I never write reviews, but a great company deserves praise and respect. Especially these days when online services can be so poorly supported from a customer service perspective. I've ordered many things from Framebridge including two pieces of artwork for my twin's nursery and the quality is outstanding. Additionally, the customer service when I've had questions or needed special requests, has always exceeded my expectations. You can tell this a company that values the experience of the consumer from start to finish. Thank you for filling my home with beautifully framed art and cherished memories. Keep doing what you're doing!

SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.

Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.'

Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork).

Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame.

I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it.

So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what????????
How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP.

NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.

Not end of story. Framing arrived and artwork was not straight. Emailed but then decided to call the brick and mortar store that is an hour away. The store—which does not do framing—sent me a mailing label. The person in the storefront was apologetic and helpful. Wish I had used my local framer, who would have been more creative with matting and probably a thicker frame. Since the artwork was not valuable, just sentimental, I thought $99 was a fair price. We’ll see how the next phase turns out.

Stay away from Framebridge. They lost some very sentimental items that I had mailed to them. I had to reach out to their customer service after I had heard nothing from them for almost a month. It then took another two weeks for them to finally admit that they had lost the pieces of artwork.

I have tried for over three weeks now to place an order with this company it has been one of the worst customer experiences of my life I have may be sent over 50 emails and called 100 times nobody responds there’s a clear miscommunication within the customer service team and there seems to be little to no oversight.

I'm so disappointed that I used Framebridge instead of a local framing company. I've gone back and forth with them several times for different issues, and the process wasn't nearly as straightforward as they advertise. I was creating a Christmas gift for my fiance, and their customer service team knew we were exchanging gifts on 12/22 because we're flying to each of our hometowns starting on the 23rd. I checked in with them today since I hadn't heard anything in a week, and they let me know the delivery was scheduled for the 23rd and said they couldn't rush the shipping. I'm giving two stars instead of one because most of their customer service team is friendly and some were apologetic, but it doesn't change the fact that Christmas is now postponed to January. Even worse is that my fiance has scheduled emails notifying me of my gifts, so he has no choice but to give me my gifts before Xmas and I'm giving mine in January (awkward). I won't use Framebridge in the future because it's too risky when framing something for a specific date. Had I used a local framing company, I simply could have picked up the finished product.

Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?)  2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting.  3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best).  5. Lastly, they put a plastic on top of it once framed.  I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results.  Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case.  This service is for cheap prints that can be replaced.

They sent my art to the wrong place over 5 TIMES! They delivered 4 pieces framed...ALL DAMAGED...ALL irreplaceable originals!!! Then they LOST ....YES LOST another original piece!!! So SAD...these can't be fixed..... Be WARNED....
And on top of that, they sent me someone else's art.
How do they stay in business? Such a poorly run company.

I wish I had read the reviews first. The ordering was simple. I approved a design. When it arrived, it had been done differently than approved. They were great about collecting the piece from me. Almost three weeks later, with no word from them, I reached out to ask about the reframe. It was then I learned that the art was damaged in their studio. (God knows when I would have learned this had I not reached out!) In short, don't trust them with you art. Pay a few extra dollars and go to a professional framing shop.

If I was in charge, I’d make sure if I made promises to my employees that I would do ANYTHING to keep them, especially the hard working ones. Framebridge currently does the opposite and tells them one thing and does the other, they love to jerk people around and lie to them to try to hit cheap numbers. They promote people that they know who don’t even remotely deserve the position they got and also aren’t capable of doing the required tasks without everything blowing up in their faces. They give you a paper and congratulate you on getting full time but when it gets to “your big day” they do absolutely nothing different except try to drag it out another month or two after you were supposed to be full time and just keep telling you to wait on it when it was supposed to be theirs. I single handily fixed their broken process, upped the quality of the entire department by myself for even when I’m not there by implementing new techniques and strategies. Saved them hundreds of thousands of dollars in scrap and gave them the keys to the city in acrylic. Had another great idea ready for them to save even more money for when I got my full time, unfortunately that moment never came but the lies sure did.... when I told them I quit before my shift started they wanted me to continue working there so Joey in HR told me they would hire me full time near the beginning of my shift so I agreed to the terms and he also mentioned a seasonal team lead position that I was interested in, I got so excited I was being rewarded for my hard work, just to come in and nothing happen any different, when I asked them about it, Leslie in HR didn’t even know anything about it and they had no plans on making me full time. Yet, they can hire someone who started the same exact day that I did who barely shows up when he’s supposed to and not only does he get full time but gets a higher paying position as well where he doesn’t hardly have to do Jack Shht. You wonder why I’m mad and I quit? That’s why. Oh and after Joey told me they’d take me back any time I wanted to work there, they put me on a no hire back list so I couldn’t come back because I simply left after all the lies. Not to mention all the extra stuff that I had to put up with while working there, like being wrote up for not only something I didn’t do but something that NO ONE even did because it didn’t happen. -an honest review from one of your hardest workers you’ve ever had or will ever have HAD.