France and Son Reviews 

I purchased a set of office furniture for France & Son for $4100. On the positive side, the furniture was priced below all other dealers of this premium brand of furniture and the sale process was smooth and efficient. From there everything went downhill.
The reviews were mixed so I knew I was taking a gamble buying from them. The shipping company called Quantum was very bad. They were late for the initial estimated delivery date. Once scheduled they cancelled the day before delivery and rescheduled 2 weeks later. The day before the 2nd scheduled delivery they called and said they would be at my house in 40 mins. Fortunately, I was home and not inconvenienced by this earlier than planned delivery. In the back of the truck, I saw tipped over boxes but didn’t see any damage to my furniture until after they left. 2 of the 4 pieces (a desk and a file cabinet) were damaged. After many calls, France & Son agreed I could return the 2 damaged pieces for refund, but replacement pieces would cost a lot more because the sale price I purchase at was no longer offered. Normally I would expect original purchase price to be honored for replacement of damaged goods. Rather than pay the higher price I negotiated a partial refund for me to accept the damaged goods. After that it took another 3 ½ weeks to receive the refund.
Everything moved in slow motion. It took more than 12 weeks from order to partial refund for this in-stock furniture. It took 18 phone calls, many of them involving long waits and a few involving promised return calls that did not happen. There were just as many emails too.
I DO NOT recommend taking the high risk of purchasing from France & Son even though their pricing is good.

I ordered and paid for a set of chairs over three weeks ago. I've called, chatted, and emailed. Just today, I finally got someone on the phone to tell me they were still processing my order! We ordered these because they were in stock and hoped to get them in time for Thanksgiving. Customer service says it takes 2-3 weeks to process an order! How the hell does that work in this day and age? Nowhere on their website does it state that it takes 2-3 weeks for processing. They also said they needed to ship them to NY from their North Carolina distribution center. When I asked why they wouldn't ship them straight to me from North Carolina ( I'm in California), they just said that was their process. Thier shipping manager needs to be fired. I WILL NEVER, EVER buy from them again.

Did not notify item not in stock, $1200 chair still waiting 3 months later. Several misstatements and evasive statements on when we might receive it, who knows if and when we will. Clearly have no control over production. Initially blamed us for not knowing it might take months or more to receive.

I ordered a sculpture that took months to arrive. Upon arrival it was different than the image on their site. They refused to stand by this issue. Over time the sculpture has cracked and split in multiple spots. They still will not stand by their product. Stay clear of this company if you want decent customer service and decent quality products. Frightening, really.

The armchair I picked up from this store has made my reading nook feel complete. It’s cozy, supportive, and stylish, providing just the right balance for long reading sessions. The staff were warm and welcoming, helping me choose the perfect chair for my space. I feel it was a great deal for such a high-quality piece, and I couldn’t be happier with my cozy corner now!

I was thrilled to find a dining bench here that pairs perfectly with my table! It’s well-made and adds a sleek touch to my dining room setup. The minimalist design pairs so well with my dining table, creating an inviting yet chic look. It’s incredibly sturdy and has a beautiful finish that’s easy to clean—a big plus for a household like mine! The shopping experience was also a breeze; the staff were knowledgeable and helped me explore different seating options. This bench has not only elevated my dining room’s aesthetic but also provided extra seating for when friends and family visit. I’m thrilled with my choice and will definitely be coming back for more!

Bar stools that are both comfortable and stylish can be hard to come by, but I finally found the perfect ones here! These stools fit perfectly at my kitchen island, and their modern, sleek design really complements my decor. I was especially impressed with how sturdy and well-crafted they are—no wobbling or discomfort, even after long hours of sitting. The staff were incredibly helpful, suggesting styles that would match my kitchen’s look, and they made sure I was happy with my choice. These stools have added so much style to my kitchen, and I couldn’t be happier with my purchase!

I was in need of a new nightstand for my bedroom, and this store had the perfect option. The nightstand is well-made, with a sleek, modern design that complements my bedroom decor perfectly.

I’d been on a long search for a bookshelf that would bring some real character to my living room, and I couldn’t believe my luck when I stumbled upon this one! The craftsmanship is remarkable; every detail is thoughtfully done, from the smooth finish to the unique design that adds just the right amount of flair without stealing the spotlight. It’s a piece that effortlessly elevates my space, and I genuinely feel it’s a one-of-a-kind find. The team at the store was incredibly helpful, too—they took the time to walk me through their collection, ensuring I found something that fit my style perfectly. This bookshelf is now my favorite piece of furniture, and I can’t wait to fill it with my books and treasures!

I purchased a floor lamp from this store, and it’s the perfect addition to my reading nook. The lamp is stylish and well-made, with just the right amount of light for reading and relaxing. The staff were friendly and helpful, guiding me through their selection and making sure I found exactly what I was looking for. The price was reasonable, especially for such a high-quality piece, and I’m thrilled with my purchase. I’ll definitely be back for more lighting and decor items!

Once they get your email address, they will never leave you alone, regardless of how many times you unsubscribe or write them directly and ask for removal.

If you must order from them, I'd create a burner just for your order, and then delete the email account once your order has been fulfilled.

I recently purchased this stunning dining table, and I can't express how excited I am to host my first family dinner on it! The marble quality is truly exceptional, far surpassing my expectations for the price I paid. I’m usually hesitant to make big furniture purchases, but the friendly staff, especially Jason, made the process seamless. He answered all my questions and even suggested matching chairs that would complement the table beautifully. The store itself is a pleasure to visit, with a wide range of high-quality pieces that are both stylish and affordable. I couldn’t be happier with my purchase, and I’m already planning my next visit.

“Extremely disappointed with my experience. I ordered a full bedroom set and only received one nightstand and the bed. After contacting customer service, I was told the second nightstand was out of stock. I requested a full refund due to their inventory issue, but they refused and claimed they found another nightstand. When it finally arrived, it was damaged—scratched, dented, poorly painted, and the wrong color. Customer service has been dismissive, unprofessional, and resistant to issuing a refund. They even offered the damaged nightstand for free, which I do not want. This company has serious quality control and customer service issues. Avoid them at all costs!” If I could give them 0 stars I would.

Ordered two pieces, a lounge chair, and an ottoman. They were made by Four Hands but despite being the same color (ordered) they do not match. I removed the furniture from the dirty boxes to avoid soiling my carpet and after I put the two pieces together it became apparent they did not match in color and texture. I immediately sent an email but it took a few days for then to respond. They did not tell me to save the box until right after the recyclers came to pick it up. Now they are saying if I don't have the shipping box they won’t return or exchange the ottoman. Very expensive mistake to order from this company and would not recommend purchasing furniture by Four Hands, either. It may not match and is not well-built furniture.

We bought all furnitures for our new house here! They have different style and models!

My new sofa is perfect for my living room. It comfortable, stylish, and the quality is excellent. The staff was very helpful, and the delivery was on time. Couldn be happier!

My new dining chairs are comfortable and beautifully crafted. The store has a great selection, and the service was excellent. I am very pleased with my purchase and will be back for more!

Found a lovely coffee table that fits perfectly in my living room. The quality is great, and the service was excellent. The store has a wonderful selection, and I will definitely be returning!

Found the perfect armchair for my reading corner. It comfortable and stylish, and the quality is outstanding. The staff was very helpful, and the shopping experience was great.

I purchased a stunning area rug that has brought my living room to life. The colors are vibrant, and the quality is excellent. The staff was friendly and helped me find exactly what I needed.