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Frandsen Reviews 7

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TrustScore 2.5 out of 5

2.5

Lighting Manufacturer
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Company details

  1. Lighting Manufacturer

Written by the company

At Frandsen, we create decorative, timeless lighting that inspire curiosity and add personality to any space, and with inspiring lighting designs, we brighten the lives of people everywhere. Rooted in a strong design heritage, we represent a love of organic, simple and graphic lighting solutions. Our products are honest and built to last with sustainability being a vital part of our state of mind. Our style is international with a touch of Nordic, and the overall vibe is joyful and positively easy-going.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

7 reviews

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Rated 1 out of 5 stars

Customer services at it's worst

Customer services at it's worst. I have been ping-ponged between Frandsen and a retailer because I need a small spare part to mount a lamp in the ceiling. After several emails with pictures and screen-shots of their own manual, they cannot even tell me what the spare part is called so I can pass that information to the retail store. I have now talked to the retails store for the 2nd time, and after sending several more emails, and they will contact Frandsen for the same information to get that part. Now I have to pay 150kr. for them to pick it and another 150kr. for the freight - insane delivery costs... And for a super small part, that cost close to nothing to produce. Instead Frandsen could just put it in the mail and send it for 30 kr... So far this have taken 2 weeks from my first call to Frandsen. An incredible WASTE OF EVERYONES TIME! Arrogant company with NO customer service. Will never buy anything from them again.

October 22, 2020
Unprompted review
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Reply from Frandsen

Dear Thomas,
We are very sad to hear about you bad experience with our costumer service. We do regret that very much.
To solve your problem with the spare part we kindly ask you to measure the ceiling canopy and send the information to us. When receiving the information from you we will check up with our
stock if we have the spare part. You can send the information to info@frandsen.com.
We look forward to hearing from you at your earliest convenience.
Best regards,
FRANDSEN

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