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Rated 1 out of 5 stars

How can a shirt 55 percent rayon shrink by 20 percent washed on 30 degrees.Shocking quality and waste of 80 quid.

Rated 5 out of 5 stars

Yet another great shirt. Great colours, great design and a flattering fit as always. Out of six purchases, a misstep on the last order but customer service was excellent and contacted me by phone... See more

Company replied

Rated 5 out of 5 stars

Having posted a pretty bad review last week, I am now pleased to say I have had e mails, telephone calls and a new shirt delivered. It seemed we were both using wrong e mails. Sorted now so ver... See more

Company replied

Rated 5 out of 5 stars

Just purchased a DuskTil Dawn printed shirt. The colours are true of the images on the website and the quality is excellent. I originally purchased size large, which is my usual shirt size, but unfo... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Shirts to Live in since 2010


Contact info

4.1

Great

TrustScore 4 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Hopeless

How can a shirt 55 percent rayon shrink by 20 percent washed on 30 degrees.Shocking quality and waste of 80 quid.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Yet another great shirt and top notch customer service

Yet another great shirt. Great colours, great design and a flattering fit as always.

Out of six purchases, a misstep on the last order but customer service was excellent and contacted me by phone the same day as I'd emailed them. Replacement shirt arrived the very next day. Truly exceptional.

November 27, 2024
Unprompted review
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Reply from Frangipani

Thanks for the review and your kind words Mark. It's terrible when things don't go to plan but great when you can fix it quickly!
Glad you like the shirt. It's a belter!
Best, Benny & Clem

Rated 5 out of 5 stars

Highly recommended - amazing customer service

I had ordered a holiday shirt from Frangipani which was subsequently lost in transit by the couriers. After emailing Frangipani cancelling the order I received a message from Benny the owner of the business offering to send me a shirt to Cyprus!! What amazing personal customer service which turned a very frustrating situation into a 5⭐️ experience!Thank you Benny and all the team at Frangipani! PS The shirt arrived and was perfect in every way 👌

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Emailed Sunday morning, and got a reply that day, (I did not expect that!) as the shirts I had ordered were too small, reordered larger size on Sunday and they arrived Tuesday morning - wow - fabulous service.

May 19, 2024
Unprompted review
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Rated 5 out of 5 stars

My favourite smart/casual shirts.

Just a few words to say thanks for the great shirt range.
The style...the fit..the colours, I love them all.I have a growing collection with another on the way.My go-to shirts when I want to go smart/casual. Recommended.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality shirts- Ben is brilliant

The shirts are excellent quality.. the customer service were not brilliant to start, as other people have said, but once Ben got involved, my shirts arrived in no time. Ben is a real gent-and when he assures you it will be sorted….it is! I would put the problems down to teething issues and certainly give them a go…the shirts are top quality and really fab designs. I will be back purchasing from next seasons too… thank you

December 7, 2023
Unprompted review
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Reply from Frangipani

Thanks Louise! We've been putting so many systems in place to make delivery and returns a smooth process. And... a portal for returns/exchanges which we're launching in the next week or so.
Above all, we're just happy you like your shirt and that you plan to get more in 24... we've got some amazing new things in the pipeline along with prints that you'll love.
Have a good Christmas!
Best,
Benny & Clem x

Rated 5 out of 5 stars

Having posted a pretty bad review last…

Having posted a pretty bad review last week, I am now pleased to say I have had e mails, telephone calls and a new shirt delivered.
It seemed we were both using wrong e mails.
Sorted now so very happy.
After initial communication problems were resolved, the customer service received has been excellent,
Many thanks.

December 10, 2023
Unprompted review
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Reply from Frangipani

Thanks for the review Christine. We both need to go back to school for emailing!
Glad we resolved this for you promptly and that you're happy. Also I hope your son has a great birthday and that he likes his shirt!
Best, Benny

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Rated 5 out of 5 stars

New Favourite Shirt

Just purchased a DuskTil Dawn printed shirt.
The colours are true of the images on the website and the quality is excellent. I originally purchased size large, which is my usual shirt size, but unfortunately it was a bit tight around my shoulders and upper arms, ordered the same shirt in XL and it fits perfectly, super fast delivery too. A returns portal would bring the returns process inline with most other online retailers.
This is my new favourite shirt.

November 10, 2023
Unprompted review
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Reply from Frangipani

Thanks so much Nick! We’re really happy to hear this.
As it happens, we are in the middle of trialling a few returns portal options and should be going live with one in a few days.
Hope you come back for more.
Best, Benny & Clem

Rated 5 out of 5 stars

Not just for Summer

I thought Frangipani was just for summer shirts - for those wild beach and bbq sessions and travel to far off sun spots. Not so. They now have Autumn check flannel shirts so I can be fashionable in the winter at home or at the pub planning which printed shirts to wear on my next summer or winter sun break.

November 14, 2023
Unprompted review
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Reply from Frangipani

Thanks Dominic! We find you can wear our printed shirts all year round but not everyday is a print day.
The new range of check shirts are just right for those kind of days and with our neon logo discreetly placed on the hip, you can still get a nod from those in the know!
Best, Benny & Clem

Rated 5 out of 5 stars

Brilliant product

have been buying Frangipani shirts and other products for several years. The designs and quality are great and the service has always been first rate.

November 12, 2023
Unprompted review
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Reply from Frangipani

Thanks so much for your kind words - it means so much to us!
Best, Benny & Clem

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Rated 5 out of 5 stars

Bright, funky, and excellent quality!

Bright, funky, and excellent quality - have now brought several for my husband and am eyeing up the next purchase for him for Christmas!

October 30, 2023
Unprompted review
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Reply from Frangipani

Why thank you Philippa. Your husband is one lucky guy! We’re doing Black Friday right now, in case you want to grab a deal before Xmas. Best, Benny & Clem

Rated 5 out of 5 stars

I love these shirts

I love these shirts. They fit beautifully and are truly different. Colours and designs are fantastic.

November 8, 2023
Unprompted review
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Reply from Frangipani

Thanks very much for your review Gloria! We really appreciate it. Best, Benny & Clem - Frangipani

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Rated 5 out of 5 stars

I've been buying Frangipani shirts for…

I've been buying Frangipani shirts for over 5 years now. I have quite a collection! . I've been really pleased not only with the shirts but with the service from Frangipani over the years. On the odd occasion when I have had an issue they have always responded quickly and positively and been extremely helpful . I think its fair to say that the quality of the shirts has undoubtedly improved over the last 5 years to an extent that I would have no hesitation recommending them to anyone wanting a bright and breezy "stand out" high quality shirt.

November 7, 2023
Unprompted review
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Reply from Frangipani

Thanks so much for your review David. We really appreciate your kind words and it makes us happy to read this! Best, Benny & Clem - Frangipani

Rated 5 out of 5 stars

Fantastic shirts

Fantastic shirts! Got a bit of a Frangipani collection now. The customer service has been brilliant every time I’ve had an issue. I would recommend Frangipani to anyone looking to improve their wardrobe.

November 7, 2023
Unprompted review
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Reply from Frangipani

Thanks very much for your review. We're happy we're making you happy! Best, Benny & Clem - Frangipani

Rated 5 out of 5 stars

So pleased with the shirts I have…

So pleased with the shirts I have ordered for my husband. They fit him perfectly, such gorgeous prints and colors! Amazing service arrived so quickly, I will definitely be ordering again!

November 6, 2023
Unprompted review
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Reply from Frangipani

Thanks so much for your review Charlotte - this makes us really happy! Best, Benny & Clem - Frangipani

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