I ordered on Thursday
I ordered on Thursday. Friday I received an email from UPS saying it would be delivered on Sunday. Saturday I received an email saying that due to severe weather it would be delivered Monday. Sunday I received an email saying it would be delivered Wednesday.
Monday I received an email saying that USPS would complete the delivery and that the package left the UPS Ypsilanti location at 4:49 AM Monday.
Tuesday I checked the USPS website and it said the package was received by USPS at 7:03 AM on Tuesday.
I was concerned about why it took 26 hours to travel about 3 miles. When I contacted UPS they wouldn't even talk to me and hung up the phone.
When I contacted your customer service representative, she made a lame excuse saying the delay may have been due to the weather. She was not the least bit concerned about my package taking 26 hours to go 3 miles.
When we opened the box on Friday there was an odd smell and the fudge was extremely soggy. The box was dry. But I am very concerned about what happened to the fudge during the 26 hours it was on the UPS truck.
My friends had never tried Frankenmuth Fudge but will never try it.
I know the 26 hours aren't your fault. But the total lack of concern by your customer service representative is unacceptable.
Your lame excuse defending UPS taking 26 hours to deliver the package about 3 miles is unacceptable.
One person from your customer service admitted that you should have been more concerned about the issues.
The only resolution is a refund. The fudge smelled terrible and was soaking wet. Your attitude is appalling!!!!!!