Frankly Collective Reviews 94

Really easy purchase experience and my goods arrived quickly. Necklaces look exactly as advertised. Purchased as gifts, cant wait to see their faces when they open them!

I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I bought a gold chain from this website which promises you won’t turn green and I haven’t! Genuinely can’t believe it.

Absolutely love my necklace - well made and fun packaging too. I then stupidly dropped the pendant down the sink! I got in touch with Customer Service and they very kindly gave me a discount to replace it. Even though it was totally my fault! Great company and great customer service.

So disappointed! I ordered 2 items on the 15th of Feb, emailed to find out information on the 8th of March and still haven’t heard anything!

Very quick delivery great product as described

great quality & quick delivery!! <3

An item was missing from my order. I've tried contacting customer services on Instagram, Facebook and email and haven't received answer. Really disappointed as I love the necklaces I did receive but 2 were meant to be bbf necklaces and I can no longer gift them as one is missing 😭

Excellent experiences! Necklaces are beautiful quality and the gift bag is gorgeous too. No effort needed to make it lovely for presentation! Got myself a necklace too and it hasn't been off since I received it

Quirky yet personal gift, good quality would definitely buy again 😊

The website has some really nice products and the backing paper makes them even better! Now that is some creativity right there! The products themselves, are just lovely, I'm so happy with them! I haven't stopped wearing my necklace, and I can't wait to share the non-bio sibling one!

Easy website to use, good showcase of jewellery and reasonably priced. Quick delivery and love the finished product! Two happy besties.

Lovely, high quality necklace and quick delivery. Love it, thanks :)

Such a perfect gift! The best packaging too.

Fab product that I bought as a gift for a friends birthday. Amazing communication with the company due to the postal strikes, received the order in plenty of time.
Will definitely be ordering from here again!

Great product that I cannot wait to give to my friend for Christmas and also great communication between the customer service team as to tracking the parcel I ordered, due to the post office strike they were quick to respond to let me know it had been sent, will definitely buy from them again!

My order still hasn’t arrived a week and a half after ordering it

I've still not received my order or a response from my contact with Frankly chasing it. Terrible service so far. Very disappointed.