It’s been over a month, and my issue still hasn’t been resolved. I received a defective bracelet, submitted photos, and my return was approved. However, your system would not allow me to proceed wit... See more
Company replied
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See what reviewers are saying
Bought my wedding earrings here and now another pair. They look amazing. One friend said: Nice earrings, where are they from. You can see it's way better quality than *other brand*. And another immed... See more
Company replied
I bought multiple pairs of earrings for my daughters and for me. They are all high quality and the service is very good. There’s extensive information about the products on the website, including th... See more
Company replied
I bough a hand chain, ring with a chain and an earrings and they are fantastic! I receive many compliments and just can’t spot wearing it! Pure joy! Thank you Franky Amsterdam! ❤️
4.4
Excellent
484 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Would Not recommend this shop!
Would Not recommend this shop!
Bought a bracelet for about 62 euros, didnt like it and send it back. Had to pay 15 Euros for the package because you have to Pay the return. And today I got the Information that the refund for the bracelet is 13 euros less than the actual price that I ordered. So I payed 28 euros for nothing. Never ever again!!!!
ORDER #93728
May 19, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Miriam,
I’m really sorry to hear about your experience. This is absolutely not the kind of service we aim to provide, and we completely understand your frustration.
We’d really like the chance to look into this further and find a suitable solution for you. Would you be so kind as to send us an email at info@frankyamsterdam.com with your order number and details?
Once again, our sincere apologies for the inconvenience, we truly appreciate your feedback and hope to make this right.
Love,
Team Franky Amsterdam
Beautiful
Beautiful, as always!
Deliverd the day after ordering, very fast!
May 2, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Irinka,
Thank you so much for your kind words! Really glad to hear everything arrived so quickly and that you're happy with it. Hope to see you again soon!
Love, team Franky
Love my earrings
Love my earrings! But also had a good communication with the service desk. I will wear my earrings with love ❤️
March 29, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Elona,
Thank you so much for your kind words. We truly appreciate your support! Enjoy wearing your new earrings.
Love, team Franky
Great customer service!
The customer service was really friendly and my earrings are beautiful! So happy with my purchase 🙏🏻
March 24, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Heather,
Thank you for your kind review! We're delighted that you're happy with your earrings and had a great experience with our customer service. Enjoy your purchase!
Love, team Franky
Reply from Frankyamsterdam
Hi Defne,
Thank you for your sweet review. We're happy you love the packaging!
Love, team Franky
Loveee their earrings
Loveee their earrings! perfect for a special occasion or as a statement
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Dorothy,
Thank you for your kind words. We truly appreciate your support!
Love, team Franky
The jewellery is absolutely gorgeous.
March 18, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Olivia,
Thank you for your lovely review. Enjoy your jewelry!
Love, team Franky
Great company
Quick shipping. Gorgeous earrings. Everything is perfect! Can’t wait to wear my earrings at my wedding!
February 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Roxanne,
Thank you for your kind words. We truly appreciate your support! We love that you're wearing our earrings at your wedding.
Love, team Franky
Loved the earrings I ordered :)
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Jamie,
Thank you! Enjoy your new earrings.
Love, team Franky
Beautiful styles, quality and packaging
Beautiful styles! (even the ones on sale) and the packaging makes you feel like you're really treating yourself. The whole team does a gorgeous job! I buy something whenever I want to splurge on something fancy, or even if I need a "basic" item like a new silver chain for a pendant.
February 10, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Lily,
Thank you for your lovely review! So happy you love the styles and packaging. Enjoy your pieces.
Love, team Franky
Beautiful jewelry, good service
I bought multiple pairs of earrings for my daughters and for me. They are all high quality and the service is very good.
There’s extensive information about the products on the website, including the weight per earring, which is handy as I don’t want very heavy ones.
March 14, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Yvonne,
Thank you for your sweet review! We're so happy to hear that you and your daughters love the earrings and that you appreciate the quality and our service. It's great to know that the detailed product information, especially the weight per earring, was helpful for you.
Love, team Franky
Timeless pieces you want more of
Bought my wedding earrings here and now another pair. They look amazing. One friend said: Nice earrings, where are they from. You can see it's way better quality than *other brand*.
And another immediate recognized them as Franky earrings.
March 14, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Annemiek,
Thank you so much for your lovely review! We're honored that you chose our earrings for your wedding and that you came back for another pair. It’s amazing to hear that your friends noticed the quality and even recognized them as Franky earrings – that truly means a lot!
Love, team Franky
Very stylish and unique jewelery with a…
Very stylish and unique jewelery with a very good service and luxury packaging
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Lucas,
Thank you for your kind words! We're thrilled to hear that you love the style and uniqueness of our jewellery, as well as the service and packaging.
Warm regards, team Franky
Love this brand!
Love this brand!
Classy & beautifull!
After wearing it a couple of months its still shiny!
October 24, 2024
Unprompted review
Reply from Frankyamsterdam
Hi,
Thank you so much for your lovely review! We're so happy to hear that you still love your pieces and that they remain as beautiful as ever. We appreciate your support!
Warm regards, team Franky
High quality products and customer care
Was helped perfectly by customer care and great quality jewellery.
March 8, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Loes,
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with customer care and are happy with the quality of the jewellery.
Warm regards, team Franky
The best
Fast delivery,when you open the box its smells lovely and you see it is send with love. Franky jewellery is always pretty,comfortable and unique! I love it ❤️
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Isabelle,
Thank you so much for this lovely feedback! We're so happy to hear that you enjoy not only the jewellery but also the little details we put into every package. It means a lot to us!
Warm regards, team Franky
Very beautiful jewellery
Very beautiful jewellery and good quality! Also fast shipping. Happy customer here :)
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Pien,
Thank you so much for your kind words! We're thrilled to hear you're happy with the jewellery and fast shipping. We appreciate your support!
Warm regards, team Franky
I always love the earrings
I always love the earrings, big fan! People give me many compliments and the service from Franky is amazing
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Joyce,
Thank you for your sweet words. We're happy to hear you love the earrings and service!
Warm regards, team Franky
Beautiful earrings
Super happy with my purchases at Franky Amsterdam. All my earrings are from them and I think they are beautiful!
September 30, 2024
Unprompted review
Reply from Frankyamsterdam
Hi Isa,
Thank you for your lovely review. So great to hear! We're thrilled that you love your earrings.
Warm regards, team Franky
I love this brand as they create amazing timeless pieces
I love this brand as they create stunning and timeless pieces with the highest quality. I am obessed with my latest purchase; the silver snake earcuff!! Also the branding and client support are from a next level ;)
March 13, 2025
Unprompted review
Reply from Frankyamsterdam
Hi Millah,
Thank you for your kind review. It means a lot to us that you appreciate our quality, branding, and service. Enjoy your piece!
Warm regards, team Franky
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