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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, robust build, and how well they meet expectations. The customer service is frequently described as exceptional, with many appreciating the quick, helpful, and conversational responses from the staff. People are impressed with the efficiency in resolving issues, often receiving replacements or solutions without delay, making the overall experience very positive. However, some customers reported dissatisfaction with customer service, citing unresponsiveness to emails, especially concerning returns, or delays in getting clear delivery timeframes. A few other people also felt that the product quality could be inconsistent, with instances of minor damage upon arrival or rusting after some time.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent communication,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the Hyper Pro... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the quick and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the products as well-built,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more

Company replied

Rated 5 out of 5 stars

Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more

Company replied

Rated 5 out of 5 stars

Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more

Company replied

Rated 5 out of 5 stars

I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Gym

About Freak Athlete

Written by the company

Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.

Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.

If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.

Check us out on socials or at freakathlete.co!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

999 reviews

5-star
4-star
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1-star

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt, professional and polite

When you have a question about Freak's products, which I have three times, I always get a prompt and polite response from the Freak crew within about 24 hours. I received my ABX bench last January (2026) and it is the center piece to my home gym. Either working compound lifts using my functional training rack or doing isolation lifts, the ABX is awesome. The bench is expensive so do your research as I did. There are allot of good benches out there but none can do what the ABX offers. The versatility of performing different lifts, and the quality of the build is what makes this bench rock!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Freak Athlete makes great products

Freak Athlete makes great products. I own both the Hyper Pro, and the ABX bench with leg extension attachment. Both are very well constructed and extremely functional. My home gym is now complete!

March 27, 2026
Unprompted review
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Rated 4 out of 5 stars

Delivery missing key items (Update: FA fixed the issue)

Just received the product. The main box was open and material was missing, including the main component of the bench. These people don't have a phone number... only email. Cs is non responsive.

Update: I changed my review from one star to four. FA replied to my complaint and quickly addressed the issue. The equipment assembled nicely and there were no missing parts (after the last box arrived.) It feels sturdy and I can’t wait to try it out. I would’ve giving it 5 stars were it not for the shipment hiccup.
Thank you for being responsive.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

My delivery came in under 24hrs

My delivery came in under 24hrs, thank u for fast delivery, in the most toughest reusable boxes Iv ever handled lay a freaking freak athlete hyper pro tightly packed and secure, easy to set up , no complaints! No poly mess , Top notch product thanks again.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

As a veteran I have some severe combat…

As a veteran I have some severe combat related injuries on my back requiring physio twice a week now for over 10 years so far (management of injury). My Exercise Physiologist and I discussed this machine and benefits. So I purchased it and wow...it is so easy to use, is very stable andallows me to do a variety of exercises away from physio. I cannot fix my back but I can manage it and this machine is part of that solution. Any assitance from the team has also been very fast and conversational. Awesome purchase.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

So far FA support has been very thorough and prompt in responding. Going back through conversations to make sure they got it right which is very reassuring.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

quick and efficient

When I reached out to customer service with an issue I was having, they got back to me quickly and efficiently. Easily solving my problem. And just to note, the issue was me and not anything to do with my new ABX bench and Leg Developer attachment, which I absolutely love!

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Freak Athlete is Awesome!

I bought the HyperPro from Freak Athlete, along with all of the attachments a few months ago. As I was looking to buy a new bench, I was happy to learn they would be releasing one. It was all worth the wait and is quite the improvement/upgrade vs the one I had before! The ABX I received was damaged in shipping. The staff at Freak Athlete was very quick to help! This is among the best customer service I have ever seen from a company and I couldn't be happier. Don't hesitate to do business with these people, you won't regret it!! A++ experience for me with everything that matters in the end: awesome products and even better customer service!

March 17, 2026
Unprompted review
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