Freddy Reviews 

1,349
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company, consistently praising the fantastic and stylish products available. Consumers truly love the incredibly soft materials, trendy apparel designs, and the exceptionally comfortable everyday fit of these pants. Shoppers frequently note the remarkably fast delivery times and the communicative, helpful customer service team when needing sizing assistance. However, some people mentioned significant issues with product durability, noting that thin fabrics and unexpected holes appeared quickly after wearing. Others were quite disappointed by the expensive return process and unhelpful support experiences when trying to resolve delivery and sizing mistakes.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfortable fit, soft materials,... See more

Quality

Users describe positive interactions with quality, noting that the materials feel comfortable, look nice, and... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed opinions about the cost. While some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the responsive, fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased my first two pairs of Freddy jeans size 8L. I wear a USA size 6/28 and my waist fluctuates 28/29 inches. My advice is to size up. I was going to order a 6M but glad my intuition said order... See more

Rated 4 out of 5 stars

The product I purchased was actually good. Product quality is definitely positive. Materials also give you positive feelings (comfortable, overall good quality, nice looking). The price is slightly... See more

Rated 5 out of 5 stars

Ferddy customer service is fast and reliable. Their pants are excellent quality and offer the best fit I’ve ever worn. I currently own three pairs and just ordered another. I also received great su... See more

Rated 5 out of 5 stars

Hello I just have received the 2 pairs of leather pants i have ordered, so my review here will reflect my first impressions. First the pants have been shipped and arrived quite fast within... See more


3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(1,349)

199 reviews in the last 12 months

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Rated 2 out of 5 stars

Really wanted to like this company but…

Really wanted to like this company but had a pretty bad experience. Bought some jeans that were too small, returned right away after only trying on and they came up with some invisible spots they said I was at fault for. Then, bought a different pair of 150 dollar pants and my nails ripped them second time to wear. These are overpriced leggings

October 10, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

thank you for your feedback.

We are sorry to hear that the item did not meet your expectations.

We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers.

We remind you that for any problem or assistance you can contact our customer service.

In this case it looks like you didn't purchase from us www.freddy.com but from our Distributor, you can cotact them at freddystore.com
We stay at your disposal.

Kind regards,
FREDDY TEAM

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Rated 1 out of 5 stars

Terrible customer service

Jeans look good, though they are leggings really. Quality of both product and customer services is terrible.
The return label I was sent didn’t work/return shops wouldn’t accept it. I emailed for an address to post returns to - postage cost me £10. No refund received. Emailed to follow up and parcel had arrived, but they gave me the wrong address and it was with the wrong depot. They then told me I would have to arrange the transfer of the parcel, despite it being their mistake not mine. All the products I kept broke within a couple of months. Asked for a returns label again and similar story ensued.
I would never buy from them again or recommend them to anyone. This was a considerable amount of money for me to spend on jeans and meant to be a treat to myself - I feel I’ve been robbed.

September 30, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

we are sorry to hear about this.
Please don't hesitate to contact our UK distributor for further help: https://freddystore.co.uk/pages/contact-us

FREDDY TEAM

Rated 5 out of 5 stars

Beautiful pants

October 4, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 2 out of 5 stars

WR.UP® Denim- High Waisted

I purchased the WR.UP® Denim - High Waisted - 7/8 Flare - Light Blue + Yellow Stitching - M / Light Blue + Yellow Stitching, which I absolutely love the style. I have had the pair of jeans for 1 month, the quality of material is not a good quality. The inner side of jeans, material has gotten thinner and now has a few small holes. I wear this pair once a week, it shouldn't wear this fast. Overall unfortunately, not worth the money.

September 26, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

We are sorry to hear that the item did not meet your expectations.

We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers.

We remind you that for any problem or assistance you can contact our customer service.

We stay at your disposal.

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

AVOID - awful quality and no customer service!

I ordered a pair of expensive white jeans, I followed the aftercare and after one wash the faux leather is peeling off. I have ordered other pairs before and they always get tiny random holes in them, I thought it was just me but after reading the reviews they are just awful quality, they usually only last about 4 weeks before ripping. I never contacted Freddy before but I did about the white pair, they have completely ignored me. I have messaged on them on Instagram, Facebook, Twitter and emailed them! My messages have been read but no one replies. I had to open a PayPal case ! Honestly they are so unprofessional and the jeans are poorly made.

September 18, 2022
Unprompted review
Freddy logo

Reply from Freddy

Good morning,

please contact our UK distributor here: https://freddystore.co.uk/pages/contact-us

Kind regards
FREDDY TEAM

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Rated 5 out of 5 stars

Shoes black country skinair

Shoes very nice and very comfortable, It s like walk on the clouds!

September 14, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Have a few pairs of freddy jeans

Have a few pairs of freddy jeans, loved them at the start as they do compliment your figure however all have holes in them, quality is actually shocking, very poor material. I complained a few months back and still waiting on a reply. Shocking really considering the price they are charging.

January 16, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking Customer Service

Terrible quality jeans and a deplorable customer service.
I bought a pair of Freddy jeans for Christmas and I am extremely disappointed with the quality. The fabric is fraying at the seams in numerous places. These jeans cost my €116 and only lasted 2 months. The substandard fabric is just falling apart. I wish I could post the pictures here to show how bad they really are.
I contacted the customer service twice by email and twice on their Instagram page and they ignored all of my messages. Not one response. I am extremely disappointed with this poor level customer service.

August 30, 2022
Unprompted review
Freddy logo

Reply from Freddy

Good morning

We would like te oinfrm you that the purchase has been made from our Distributor, please contact them here for assistance: https://help.freddy.ie/#

FREDDY TEAM

Rated 1 out of 5 stars

Dreadful customer service

I brought some jeans , my normal size and didn’t try them as I have many pairs in a medium which are amazing , there must have the wrong size label on as they are massive, after wearing them a few weeks later I was dissatisfied with the fit and at £105 they should be top notch.. I have tried ringing the customer service number , I leave a message no reply, I email and they don’t reply to my questions 🤷‍♀️

August 15, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

If you bought from our website www.freddy.com please don't hesitate to contact our UK team at londonstore@freddy.co.uk

Kind regards,
FREDDY TEAM

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Rated 2 out of 5 stars

Love / hate

I am the same as a few of the reviews I have seen. I have a love / hate relationship with these jeans. I love the fit and they are so comfortable but they don't last long at all. Holes in the crotch and around the zip within months. I have just bought a pair, worn twice and stitching going on thigh already. I do need to stop buying as wasting money - which is a real shame but you cannot charge a premium price for bad quality.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality material

Great quality material,
True to size
Definitely recommend

August 13, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

They were not the material I thought…

They were not the material I thought they were. I sent them back over a week ago and I still have not had confirmation they have received them nor a refund.

August 7, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

we would like to inform you that we estimate to get your order back in our warehouse within 5-9 business days from the date the courier has picked up the package. You can track it with the inofrmation reported on your free return label.

Our warehouse staff will verify and process the return within 10 business days upon its arrival.

The refund procedure only starts after the warehouse staff has checked the returned item(s). The refund is made in 2-5 business days after the procedure is completed, you will then receive a confirmation email in the next coming days.

Please don't hesitate to contact our UK team at londonstore@freddy.co.uk for any questions

Kind regards,
FREDDY TEAM

Rated 5 out of 5 stars

Great fit

Great fit - reliable sizing which is important when you're ordering online. I am 5' 2" and love the 7/8 fit jeans they're just perfect for us petite ladies. Fit and hold is so well engineered and so many positive comments and compliments when I wear them. 5 stars!!

August 5, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

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Rated 1 out of 5 stars

Freddy customer service appaling

I posted a review yesterday, to which Freddy have replied. The very sad thing is that even before they replied i knew what they would say. On Trustpilot in the UK alone, 181 people have told the company that their product got holes or was faulty. 181 people they largely ignored by telling each and every one of them that they only use high quality materials bla bla bla. 181 people on this site alone think otherwise. I used to be CEO of a division of a public company and frankly i am shocked at the drivel being put out by this company in the name of customer service. I bought a product, within 2 hours it had holes in it and they tell me its fantastic quality. I can provide photos and indeed i agree with the other 181 people reviewing as bad or poor and can concur that the leggings also ALL get holes in. Now, if i had written a review on day 1, i might have written a good review but that is because i had not realised that within hours or days holes would appear in the material. This is not just me It is everybody I know and 181 people on here. Their response: We only have fantastic quality material!!! The company will not survive - after it has scammed all its customers and suggested that they are all lying, then it will eventually run out of people to tell that the product is fantastic - it just lasted 2 hours in my case and 181 other people on this sight agree with me. Sadly, Freddy disagrees and just takes your money for rubbish material. Quality material does not get holes in within 2 hours. Think i will write to the CEO of Freddy and tell him to fire his customer service department and appoint one that deals with the customer with respect.

July 22, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

we are sorry to hear this.
As per our previous answer, we remind you that for any problem with your purchased items you can contact our UK customer service at londonstore@freddy.co.uk if you purchased from freddy.com or you can contact our distributor at hello@freddy.ie if you purchased by them. Since Trustpilot is a public platform, we have no way to provide assistance here.

We will give you all the necessary assistance and provide you with a solution as customer satisfaction has always been our priority.

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Check size when ordering white Freddy pants.

Thank you for your response 'Freddy'. I was aware of length of pants and sizing. However what I did notice in the white pants was that the material was nowhere near as stretchy as the eco blue ones I have which are incredibly comfortable to wear. The white ones are different. The material is nowhere near as 'flexible ' as the blue ones. I reckon you would have to go up 2 sizes from normal. This is my opinion. ( coming from a tailoring family!)

July 20, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

we inform you that it is possible that, depending on the fit and compositon, there may be a slight difference, we won't hesitate to verify and share your feedback.
Moreover, Superskinny pants are narrower down the legs and also 2 cm shorter than the traditional Skinny pants. In the portion from knee to ankle, WR.UP® Super skinny are much tighter.

We confirm you that you can return the products by following these instructions: https://www.freddy.com/uk_en/customer-service/refunds/

Don't hesitate to contact our UK customer service at londonstore@freddy.co.uk

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Very bad

Very bad. Questions will not be answered, you have to pay for the return postage yourself and no money will be refunded

July 19, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

we inform you that you have replied to an unmonitored email address, for this reason you didn't get a reply. Please remember to contact our customer service at the given email address info@freddy.com

We have recovered your email and we have replied to your personal address with all the return info.

As stated on our website, you can ask for a return within 40 days by following these instructions and the customer is responbile for the return shipping: https://www.freddy.com/cee_de/kundenservice/rucksendung/

Here you cna find our return policy: https://www.freddy.com/cee_de/kundenservice/rucksendungsbedingungen/

FREDDY TEAM

Rated 1 out of 5 stars

Not fit for purpose…

After having issues with previous pairs of Freddy’s being thin & ripping in the crotch area I decided to give the new ‘thicker’ material Freddy’s a go (at $250). Do yourself a favour & hold a brand new pair of Freddy’s up in the light & see how much light comes through in the crotch/seam area, super thin material that is no doubt going to wear out too fast or ladder from seam. Beyond disappointed.

July 12, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

We are sorry to hear that the items did not meet your expectations.
We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers

It looks like you haven't purchased from www.freddy.com but from our distributor freddystore.com
Please contact them for assistance at the following link: https://freddystore.com/pages/contact-us

FREDDY TEAM

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Rated 2 out of 5 stars

Jeans arrived with hole in them

Unfortunately my high rise jeans arrived with a small hole in the crotch. Brand new. Very disappointing. I bought them on sale, so maybe sale items have flaws, but if so I think they should be advertised as such.

July 7, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

We are sorry to hear this unfortunate inconvenience.
If you bought from freddy.com, please contact our UK customer service for assistance.

Kind Regards,
FREDDY TEAM

Rated 1 out of 5 stars

I brought freddy jeans and between the…

I brought freddy jeans and between the price of the jeans and postage it was €150. When I got the jeans I tried them on and I felt the quality did not match the price. I put them straight back into their original packaging and posted them back. They are now returning them back to me saying they are damaged because they are covered in hair. In the picture there is a little hair but I have no idea where it came from and to be honest would not consider that damage if there is some hair. I wouldn't recommend purchasing from this company after my experience.

July 7, 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

According to the provied information, you haven't purchased from us www.freddy.com but from our distributor https://freddy.ie/

Please contact them for further assistance at the following link: https://freddy.ie/pages/contact-us-1

FREDDY TEAM

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