Fredrik & Louisa Reviews 467

TrustScore 3 out of 5

2.8

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Company details

Written by the company

Parfymeri med stort utvalg av parfyme, makeup og hudpleie fra kjente og eksklusive merkevarer. Over 50 butikker i Norge + Nettbutikk. Velkommen til Fredrik & Louisa


Contact info

2.8

Average

TrustScore 3 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Fragrance purchase

The product is good that don’t scam any one. That have a lot of choices you can smell the parfum in store but it is a little over price on some fragrance

December 29, 2025
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hi, thank you for your review!

We’re happy to hear you like the product and that you enjoyed the wide selection and the opportunity to test the fragrances in-store.

We also appreciate your feedback regarding pricing. We always aim to offer high-quality and authentic fragrances, and our prices reflect our suppliers, quality standards, and service.

Thank you again for sharing your experience – we hope to see you again soon!

Mvh
Fredrik & Louisa

Rated 3 out of 5 stars

50/50

I love this store, even though the prices are too high. I once bought the wrong perfume by mistake, came back a week later, and they exchanged it without any problems because the box hadn't been opened. The service varies from city to city. In one, I was treated like garbage, and the salesperson pointedly ignored me, but in another, everything was perfect; everyone was polite and eager to help. It's a mixed bag, but I definitely love this chain.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

SANDVIKA STORSENTER BRANCH

SANDVIKA STORSENTER BRANCH.

If I could give zero stars, I would. The staff was incredibly rude when I entered the store -- something in my bag started beeping (another shop forgot to remove the RFID tag from an item I bought). Instead of politely asking to check my bag, the employee told me to leave and said, "I can't have you beeping all over like that." She even mentioned having to call security if I stay. The attitude is totally unacceptable so I will never come back. It's clear why this store has so many negative reviews.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Received Used and Unsealed Elizabeth Arden Eight Hour Cream

I purchased an Elizabeth Arden Eight Hour Cream, and to my shock, the product arrived with a broken seal and had clearly been used. This is completely unacceptable, especially for a skincare product where hygiene and safety are of utmost importance.

It is highly irresponsible to send a used product to a customer, and this experience has severely damaged my trust in your store. I initially chose to order from your website due to the competitive pricing, but it seems the lower price comes at the cost of quality and integrity.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Ville ha full pris for en vare som var…

Ville ha full pris for en vare som var på tilbud. Nektet å gi seg.

November 21, 2023
Unprompted review
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Reply from Fredrik & Louisa

Hei Ellen,
Takk for din tilbakemelding! Det var trist å høre at du er misfornøyd med opplevelsen din hos oss.
Send oss gjerne en e-post på; salg@fredrikoglouisa.no slik at vi kan se nærmere på hendelsen.
Hører fra deg. :-)

Mvh F&L

Rated 5 out of 5 stars

Great Products / Service

I have no issues or complaints. I ordered Kiels products online and everything was delivered and intact as expected. The order shipped quickly. Everything went as expected 👍

April 26, 2023
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hi,
We greatly appreciate your feedback.😄
Thank you very much for this positive feedback😄
Best regards,
Fredrik & Louisa

Rated 5 out of 5 stars

I have great experience

I like the products and the delivery service. This store have good products and delivery has been smooth and quick for me.

March 29, 2023
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hi,

Thank you for nice feedback! We are happy to hear that you are satisfied with the products and delivery.
We wish you a great day!

Kind Regards Fredrik & Louisa

Rated 5 out of 5 stars

The delivery was so fast and the item i…

The delivery was so fast and the item i bought was very good.I satisfied a lot of your services.And the employee are all kind..More business to come Fredrik and Louise.. More power to come and god bless you always..

May 13, 2023
Unprompted review
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Reply from Fredrik & Louisa

Hello Angela,

So nice to hear! :-)
Thank you for taking the time to give us feedback, we really appreciate it. We welcome you back to us! :-)

Kind regards Fredrik og Louisa

Rated 5 out of 5 stars

Love this store

Love this store! Has all the good brands. Has fast delivery and delivers straight to mailbox, couldn't be more convenient!

April 12, 2023
Unprompted review
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Reply from Fredrik & Louisa

Hello Kamile,

That is really nice to hear! :-)
Thank you for taking the time to give us feedback, we really appreciate it. Welcome back to us! :-)

Kind regards Fredrik og Louisa

Rated 5 out of 5 stars

Rask levering.

May 4, 2023
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hei:)
Så hyggelig at du har hatt en god opplevelse med levering!
Vi ønsker deg velkommen tilbake hos oss:)
Mvh
Fredrik & Louisa

Rated 5 out of 5 stars

My shopping experience was great

My shopping experience was great. Both the products I received were perfectly packaged and the response from the support team was very nice and friendly when my package was once returned due to an address problem.

May 4, 2023
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hi,
Thank you very much for your feedback:)
We welcome you back:)
Mvh
Fredrik & Louisa

Rated 5 out of 5 stars

Quick delivery and lots of good…

Quick delivery and lots of good products to choose from

April 4, 2023
Unprompted review
Fredrik & Louisa logo

Reply from Fredrik & Louisa

Hi! Thank you for your review. :-)

Have a great day.

Kind Regards Fredrik & Louisa

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