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Company details

  1. Cleaning Service

Written by the company

En 2005, Free Dom ouvre sa première agence de services à domicile à Nantes. Créé en 2007, le réseau Free Dom s'est rapidement développé et dépasse aujourd'hui les 70 agences, implantées dans les plus grandes villes de France.


Contact info

2.0

Poor

TrustScore 2 out of 5

947 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

personnel changeant ou pas disponible .

April 4, 2018
Unprompted review
Free Dom logo

Reply from Free Dom

Bonjour Monsieur,

Merci d'avoir laissé votre avis. Dans la mesure du possible, nous essayons d'éviter les changements d'intervenants pour vos prestations de ménage. Mais, nous avons remplacé votre première intervenante suite à son départ et votre intervenante actuelle pendant ses congés. Par ailleurs, nous avons bien pris note de votre remarque par rapport à la disponibilité de notre personnel. Il est vrai que le planning de notre jardinier est chargé, n'hésitez pas à nous contacter au plus tôt lorsque vous avez des besoins. Nous fixerons un rendez-vous dès que possible.

Merci de votre compréhension.

Cordialement,

La Direction du réseau Free Dom

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Rated 3 out of 5 stars

moyen

ensemble correct

October 25, 2016
Unprompted review
Free Dom logo

Reply from Free Dom

Monsieur,
nous avons bien pris en compte votre avis et regrettons de ne pas vous avoir apporté entière satisfaction. N'hésitez pas à contacter votre agence locale si vous avez des remarques sur les prestations effectuées ce qui nous permettra de vous proposer un meilleur service.

Bien cordialement
La Direction du réseau Free Dom

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