I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
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Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Freedom Brokers
Thank you for your review. We're delighted to hear you received great service and had a positive experience with our team. Your feedback is greatly appreciated, and we're pleased we could help make the process a smooth one.
Reply from Freedom Brokers
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. Having reviewed your interactions with our team, we appreciate that the process was frustrating and required multiple contacts before the matter was resolved.
While we have not identified any evidence of our advisers being rude, we understand that communication issues and the overall experience left you feeling dissatisfied, and for that we apologise.
We value your feedback and will use it to help improve our customer experience going forward.
Very easy and efficient customer…
Very easy and efficient customer service brilliant highly recommend them 👍
July 28, 2026
Reply from Freedom Brokers
Thank you for your kind review. We're pleased to hear that you found our service easy, efficient, and helpful. Providing excellent customer service is a priority for us, so it's great to know our team made a positive impression. We truly appreciate your recommendation and thank you for choosing us.
Helpful conversation and made the…
Helpful conversation and made the process of buying an insurance policy less stressful. So far I've had good communication and customer service so can only view the process as positive.
July 30, 2026
Reply from Freedom Brokers
Thank you for taking the time to share your feedback. We're pleased to hear that our team helped make the process of buying your insurance policy less stressful and that you've experienced good communication and customer service throughout. It's great to know your experience has been a positive one so far. We appreciate your support and look forward to continuing to assist you in the future.
This firm have to be the worst company…
This firm have to be the worst company I’ve ever used
Arrogant on the phone
All about money
I won’t be using them again
July 28, 2026
Unprompted review
Reply from Freedom Brokers
We're sorry to hear that you feel disappointed with your experience.
We take all customer feedback seriously and have reviewed your recent interactions with our team. From our review, we can see that when you contacted us regarding changing from your pickup vehicle to a car, our adviser explained the limitations of the existing policy and offered to transfer you to our Sales team for a quotation on your new vehicle. This offer was declined at the time.
We appreciate that changing vehicles and insurance arrangements can sometimes be frustrating, and we're sorry if the service did not meet your expectations. Our intention is always to provide clear information and suitable options based on a customer's needs.
Thank you for taking the time to share your feedback. We will continue to use customer comments to help improve our service and customer experience.
Was easy to set up and no problems yet…
Was easy to set up and no problems yet so alls good so far
July 29, 2026
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that the setup was easy and that everything has been running smoothly for you so far. We appreciate you taking the time to share your experience and hope it continues to meet your expectations. If there's anything we can do to turn your 4-star experience into a 5-star one, we'd love to hear your feedback. Thanks for choosing us.
Great Customer Service
Had a problem with my policy shortly after creating it. Staff (Bella) on phone was polite and helpful and helped me to resolve the problem. Notedly high-quality service.
July 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that Bella was able to help resolve the issue with your policy quickly and professionally. Providing polite, helpful, and high-quality service is what we strive for, so it's great to know that your experience reflected this. We appreciate your feedback and thank you for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that our operator was able to assist you quickly and efficiently. Providing a smooth and straightforward service is important to us, and we're glad that was reflected in your experience. Thank you for your feedback and for choosing us.
Very easy to insure my van went with no…
Very easy to insure my van went with no problem thanks again
July 26, 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that arranging insurance for your van was easy and that everything went smoothly. We appreciate your feedback and your custom, and we're glad we could help. Thank you again for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that our team was able to help with your renewal and make the process quick and straightforward. We appreciate your feedback and thank you for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you found our service good. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
premium has gone down this year.
I have just renewed my policy again. I dealt with Maya, who kindly rang me back after trouble with my payment. A great price was quoted; actually, my premium went down this year. Thank you.
July 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review and for choosing to renew your policy with us again.
We're delighted to hear that Maya was able to assist you, particularly by calling you back and helping to resolve the payment issue. It's also great to know that we could provide you with a competitive price and that your premium has reduced this year.
We'll be sure to pass your kind comments on to Maya.
Thank you for your continued support, and we look forward to being of assistance whenever you need us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you received good service. We appreciate your feedback and look forward to helping you again in the future.
Bella was helpful and informative set
July 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that Bella was helpful and informative. We'll be sure to pass on your kind feedback to her. Thank you for choosing us, and we look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're pleased to hear that you found our team very helpful in setting up your account. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Renewal process
Jade was very helpful and polite , she spoke a little bit fast for me to understand with her accent,but apart from that great.
July 27, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jade was helpful and polite and that she provided you with a great experience. We also appreciate your feedback regarding the pace of the call.
We understand how important clear communication is, and we'll be sure to pass your comments on to Jade and her manager.
Thank you again for your kind words and for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service quick, hassle-free, and easy to use.
Providing a smooth and straightforward experience for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you were happy with the price and the service you received. We always strive to offer our customers great value alongside a straightforward and positive experience.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Great job Nice one 👍😎
July 23, 2026
Reply from Freedom Brokers
Thank you for your review. We're glad to hear you had a great experience with us. Your feedback is very much appreciated, and we look forward to helping you again in the future.
Amazing service
Amazing service, Yolanda was so so helpful and a pleasure to speak with to sort my van insurance. I would highly recommend this company.
July 24, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're delighted to hear that Yolanda was so helpful and made the process of arranging your van insurance such a positive experience. We really appreciate your recommendation and your kind words. We'll be sure to pass your feedback on to Yolanda. Thank you for choosing us.
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