Vivian Tran was absolutely incredible. After a number of hearing aid companies and countless sets of aids. A decent outcome I was never able to achieve. Through Vivian and Freedom Hea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
Company replied
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Hearing with Ease
Ted is very happy with the product. The people providing the service were professional and friendly. The premises was a pleasant place to visit.
February 6, 2026
Reply from Freedom Hearing
Hi Cheryl,
We truly appreciate your kind comments. It’s fantastic to hear Ted is happy with the product and that our team provided professional and friendly service.
It’s also lovely to know you enjoyed visiting our premises and found it a pleasant environment.
Kind regards,
Orlando
The Freedom Hearing Team
She explained things so well And…
She explained things so well And tried to set aids reallywell
January 30, 2026
Reply from Freedom Hearing
Hi Leslie,
Thank you for your lovely feedback. We’re so pleased to hear you had a smooth and positive experience.
Kind regards,
Orlando
The Freedom Hearing Team
I received a letter from Freedom…
I received a letter from Freedom Hearing and I made appointment to see them, 1st appointment I walked in I Notice how clean the office was I met the receptionist from word go they made me feel wonderful and the receptionist was fantastic then I met the doctor so helpful in every aspect I was overwhelmed how nice the doctor was towards me the doctor took her time with me.
LOOK I CAN GO ON and ON at the end of the day I highly recommend Freedom Hearing ⭐️⭐️⭐️⭐️⭐️ please do yourself a huge favour and make APPOINTMENT to see Freedom Hearing I did and I am the happiest person I have been in years…
February 5, 2026
Reply from Freedom Hearing
Hi Joe,
We truly appreciate your kind words. We’re delighted to hear how positive your experience was from the moment you walked through our doors.
It’s great to know you had a smooth consultation and felt well looked after by our friendly and professional staff.
We sincerely appreciate your recommendation.🙂
Kind regards,
Orlando
The Freedom Hearing Team
The clinician was excellent
The clinician was excellent. She answered all my questions and told me what to expect.
February 5, 2026
Reply from Freedom Hearing
Hi Barry,
Thank you for your kind feedback. We’re so pleased to hear your clinician was excellent, answered all your questions, and clearly explained what to expect.
Kind regards,
Orlando
The Freedom Hearing Team
It was a great experience though were…
It was a great experience though were very punctual and helpful thanks a lot
February 5, 2026
Reply from Freedom Hearing
Hi John,
Thank you for your lovely feedback. We’re so pleased to hear you had a great experience and found our team punctual and helpful.
Kind regards,
Orlando
The Freedom Hearing Team
Simple and polite procedure.
Simple and polite procedure.
Staff very well at explaining my hearing issues and a new device.
Left feeling glad that I went for my hearing test.
February 5, 2026
Reply from Freedom Hearing
Hi Robert,
We truly appreciate your kind words. It’s great to know you found the process straightforward and that our staff took the time to clearly explain your hearing results and new device.
Kind regards,
Orlando
The Freedom Hearing Team
The staff sooooo friendly and welcoming…
The staff sooooo friendly and welcoming and their knowledge is second to none. I can’t think of anything they need to improve on
February 5, 2026
Reply from Freedom Hearing
Hi David,
We really appreciate your wonderful comments. It’s fantastic to know our team’s friendliness and expertise made such a positive impression on you.
Your kind words and confidence in our service mean so much.
Thank you for your support.
Kind regards,
Orlando
The Freedom Hearing Team
My experience with freedom hearing was…
My experience with freedom hearing was very professional and the staff were extremely knowledgeable from start to finish I would recommend freedom hearing to anyone who has a problem with hearing and the product is high quality very happy
February 4, 2026
Reply from Freedom Hearing
Hi Graham,
We truly appreciate your kind words and recommendation. It’s great to hear you found our team knowledgeable and professional throughout your journey with us.
We’re especially pleased to know you’re happy with the quality of your hearing aids. Thank you for placing your trust in us.
Kind regards,
Orlando
The Freedom Hearing Team
Freedom were easy to deal with and…
Freedom were easy to deal with and communicated very well and the store was convenient to my home
January 28, 2026
Reply from Freedom Hearing
Hi Peter,
We truly appreciate your comments. It’s wonderful to know you experienced clear communication, an easy process, and the convenience of a store close to home.
Kind regards,
Orlando
The Freedom Hearing Team
Explained things perfectly clear
Explained things perfectly clear. Looked after my best interest not theirs
February 2, 2026
Reply from Freedom Hearing
Hi Russell,
Thank you for your thoughtful feedback. We’re so pleased to hear everything was explained clearly and that you felt your best interests were genuinely looked after.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Anton,
We truly appreciate your kind feedback.
Kind regards,
Orlando
The Freedom Hearing Team
Caring about your hear loss
The help and support from your staff was excellent in me getting my hearing sorted out.
February 4, 2026
Reply from Freedom Hearing
Hi there,
We truly appreciate your kind words. It’s fantastic to know our staff were able to support you and make the process of improving your hearing a positive experience.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Phillip,
Thank you for trusting us!
Kind regards,
Orlando
The Freedom Hearing Team
Hassle free consultation
Hassle free consultation, staff were very friendly and professional
February 4, 2026
Reply from Freedom Hearing
Hi Gregory,
We really appreciate your lovely comments. It’s great to know you had a smooth consultation and felt well looked after by our friendly and professional staff.
Kind regards,
Orlando
The Freedom Hearing Team
Friendly service and clear…
Friendly service and clear communication with instructions for how to get the best results from the hearing aids
January 22, 2026
Reply from Freedom Hearing
Hi David,
We truly appreciate your comments. It’s wonderful to know our team provided friendly support and clear guidance to help you get the most out of your hearing aids.
Kind regards,
Orlando
The Freedom Hearing Team
The things I can hear now r amazing
The things I can hear now r amazing. And don’t even know that r there. Thank u
January 23, 2026
Reply from Freedom Hearing
Hi Robert,
We truly appreciate your lovely comments. It’s fantastic to know you’re hearing so many wonderful things again, and that your hearing aids feel so natural and comfortable to wear.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
the staff are very friendly and helpful…
the staff are very friendly and helpful and made it so easy to navigate
January 30, 2026
Reply from Freedom Hearing
Hi Brenda,
Thank you for your kind words. We’re so pleased to hear our team was friendly and helpful, and that they made the whole process easy to navigate for you.
Kind regards,
Orlando
The Freedom Hearing Team
blue tooth rechargeable hearing aids
Great friendly service from the Gawler S.A. Store, pleasurable staff, follow up hearing test before fitment of new hearing aids-First time user. I found the consultant awesome, friendly, helpful and guided me well in its care, use, cleaning and utilising the phone app. Reception was also friendly and helpful. The product is awesome, I have had hearing issues and Tinnitus for some time and the new hearing aids are so clear, easy to use and learning quick thanks to the guidance I was given at the store. 10*plus
January 30, 2026
Reply from Freedom Hearing
Hi Stuart,
Thank you so much for your feedback!😊 We’re delighted to hear you had such a great experience with our Gawler store and that our team made your first hearing aid journey a positive one.
It’s wonderful to know you felt fully supported as a first-time user, and that the guidance around care, cleaning, and using the app has helped you feel confident. We’re especially pleased to hear they’re already making a clear difference for your hearing and tinnitus.
We truly appreciate your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Every thing explained and questions…
Every thing explained and questions answered really well, friendly staff and very thorough explanation
January 29, 2026
Reply from Freedom Hearing
Hi Ian,
Thank you for your feedback. We’re so pleased to hear you felt well looked after during your visit.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi John,
We appreciate your kind words and are glad everything went smoothly for you. Thank you for your support.
Kind regards,
Orlando
The Freedom Hearing Team
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